ServiceNow CSA Exam – Navigation
Questions and Answers Latest Update
Form context menu > Configure > Form Design ✔✔Form Design
Form context menu > Configure > Form layout ✔✔Form Layout
Form Context Menu > Configure > Related Lists ✔✔Related Lists
System Policy > Rules > Assignment ✔✔Assignment Rules
System Policy > Rules > Assignment Lookup Rules ✔✔Assignment Lookup Rules
Service Desk > My Work ✔✔Tasks assigned to current user
Service Desk > My Groups Work ✔✔tasks assigned to current user group, but not assigned to an
individual
Self-Service > Visual Task Boards ✔✔VTBs
System notifications > email > notifications ✔✔Notifications
Reports > view / run ✔✔Reports
Self-Service > Knowledge ✔✔Knowledge homepage, create knowledge
Knowledge > articles > Import articles ✔✔import knowledge
Questions and Answers Latest Update
Form context menu > Configure > Form Design ✔✔Form Design
Form context menu > Configure > Form layout ✔✔Form Layout
Form Context Menu > Configure > Related Lists ✔✔Related Lists
System Policy > Rules > Assignment ✔✔Assignment Rules
System Policy > Rules > Assignment Lookup Rules ✔✔Assignment Lookup Rules
Service Desk > My Work ✔✔Tasks assigned to current user
Service Desk > My Groups Work ✔✔tasks assigned to current user group, but not assigned to an
individual
Self-Service > Visual Task Boards ✔✔VTBs
System notifications > email > notifications ✔✔Notifications
Reports > view / run ✔✔Reports
Self-Service > Knowledge ✔✔Knowledge homepage, create knowledge
Knowledge > articles > Import articles ✔✔import knowledge
