NHA - Certified Medical Administrative Assistant (CMAA) AVTEC

Computer Scheduling - Answer - Electronic appointment book Book Scheduling - Answer - Hard copy appointment book Wave Booking - Answer - Patients are scheduled at the same time each hour to create short-term flexibility each hour. Modified Wave Booking - Answer - Wave booking can be modified in a couple of different ways. One example of this approach is to schedule two patients to come at 9 a.m. and one patient at 9:30 a.m. This hourly cycle is repeated throughout the day. Double Booking - Answer - Two patients are scheduled to come at the same time to see the same physician. Stream/time-Specific Scheduling - Answer - Scheduling patients for specific times at regular intervals. The amount of time allotted depends on the reason for the visit. Open Booking (tidal wave scheduling) - Answer - Patients are not scheduled for a specific time, but told to come in at intermittent times. They are seen in the order in which the arrive. Cluster or Categorization Booking - Answer - Booking a number of patients who have specific needs together at the same time of day. Matrix - Answer - A grid with time slots blocked out when physicians are unavailable or the office is closed. Template - Answer - A document with a preset format that is used as a starting point so that it does not have e recreated each time. Screening System - Answer - Procedures to prioritize the urgency of a call to determine when the patient should be seen. Certified Mail - Answer - First-class mail that also gives the mail added protection by offering insurance, tracking, and return receipt options. Appointment Cards - Answer - Used to remind patients of scheduled appointments and to eliminate misunderstandings about dates and time. Health Insurance Portability and Accountability Act (HIPAA) of 1996 - Answer - Legislation that includes Title II, the first parameters designed to protect the privacy and security of patient information.