Unit 12: IT Technical Support and Management - Assignment 2 - 2023 (Learning Aims B) (All Criterias Met)

Joshua Hall Assignment 2 – Learning Aim B Unit 12 – 2023



Table of Contents
Unit 12 – Learning Aim B.......................................................................................................................3

Disk Defragmentation............................................................................................................................3

Allow Disk Defragmenter to run automatically..............................................................................4

Time Management.........................................................................................................................5

Questions.......................................................................................................................................5

Answers.........................................................................................................................................5

Behaviour.......................................................................................................................................5

Change RAM..........................................................................................................................................6

How to install RAM........................................................................................................................7

Time Management.........................................................................................................................8

Questions.......................................................................................................................................8

Answers.........................................................................................................................................9

Behaviour.......................................................................................................................................9

Disk Clean-up.........................................................................................................................................9

Time Management.......................................................................................................................11

Questions.....................................................................................................................................11

Answers.......................................................................................................................................11

Behaviour.....................................................................................................................................11

Anti-Virus.............................................................................................................................................12

Time Management.......................................................................................................................12

Questions.....................................................................................................................................13

Answers.......................................................................................................................................13

Behaviour.....................................................................................................................................13

Visual Studio........................................................................................................................................14

Time Management.......................................................................................................................15

Questions.....................................................................................................................................15


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,Joshua Hall Assignment 2 – Learning Aim B Unit 12 – 2023


Answers.......................................................................................................................................15

Behaviour.....................................................................................................................................16

Limit Program on Start-up...................................................................................................................17

Time Management.......................................................................................................................18

Questions.....................................................................................................................................18

Answers.......................................................................................................................................18

Behaviour.....................................................................................................................................19

Clearing Cookies..................................................................................................................................19

How to delete cookies in Chrome on your Windows or Mac computer......................................20

Time Management.......................................................................................................................20

Questions.....................................................................................................................................20

Answers.......................................................................................................................................21

Behaviour.....................................................................................................................................21

Upgrading HDD to SSD.........................................................................................................................21

Installation Steps.........................................................................................................................22

Time Management.......................................................................................................................22

Questions.....................................................................................................................................23

Answers.......................................................................................................................................23

Behaviour.....................................................................................................................................24

Task Manager......................................................................................................................................25

Performance....................................................................................................................................26

App History......................................................................................................................................28

Adjusting Security Settings...................................................................................................................29

Updating Software and Drivers............................................................................................................30

Update the device driver.............................................................................................................30

Reinstall the device driver............................................................................................................30

How to Manually Update Windows 10........................................................................................31

Evaluation............................................................................................................................................34

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, Joshua Hall Assignment 2 – Learning Aim B Unit 12 – 2023


Time Management...........................................................................................................................34

Feedback..........................................................................................................................................34

Behaviour & Professionalism...........................................................................................................34

Communication...............................................................................................................................35

Responsibility...................................................................................................................................35


Unit 12 – Learning Aim B


Disk Defragmentation
Defragmentation is the process of consolidating fragmented files on the user's hard drive. Files
become fragmented when data is written to disk, and there is not enough contiguous space to hold
the complete file. Storage algorithms break the data apart so that it will fit into the available space.


The process of defragmentation moves the data blocks on the hard drive around to bring all the
parts of a file together. Defragmentation reduces file system fragmentation, increasing the efficiency
of data retrieval and thereby improving the overall performance of the computer. At the same time,
it cleans the storage and provides additional storage capacity. Defragmentation is the opposite of
fragmentation, which is an inefficient use of computer storage.

Issu Status Description Category Priority Date Open Done Date Comments
e Reported Completed
No.
1 Files When Hardware/Software Medium dd/mm/ 13:00 14:00 dd/mm/yy Click the Start menu
are opening a yy or Windows button
slow in file on the Select Control
loadin pc the file Panel, then System
g takes too and Security
long to Under Administrative
load Tools, click Defragment
your hard drive
Select analyse
disk. The report you
get will indicate if you
need to defrag your
disk.
If you need to
manually defrag your
disk, click Defragment
disk


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, Joshua Hall Assignment 2 – Learning Aim B Unit 12 – 2023




When data is written (stored), it’s written to the first empty portion of the drive that the write head
can access. When a hard disk drive has written a significant amount of data, the empty portions
become rarer. It becomes harder and harder for the drive to find all the information or programs
you want it to access in a timely manner. By defragmenting your laptop or computer hard drive, you
are asking the computer to consolidate the information in one area of the drive. This will allow the
drive to find information faster and find open portions to write new information faster.

Allow Disk Defragmenter to run automatically

1. Click the Start menu or Windows button
2. Select Control Panel, then System and Security
3. Under Administrative Tools, click Defragment your hard drive
4. Click Configure schedule…
5. Select the schedule you want. Pick a date and time that the computer will be on but no one
is typically using it. The computer can be asleep.
6. Click OK




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