USPS Exam 421 Window Clerk (2022) Questions And Answers

USPS Exam 421 Window Clerk (2022) Questions And Answers End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on Ans - 24 hour clock Items sent within the US APO, FPO, UN, and its territories and possessions. Ans - Domestic mail sets forth the policies, regulations and procedures governing domestic mail Ans - DMM- Domestic Mail Manual sets forth policies, regulations, and procedures governing international mail Ans - IMM- International Mail Manual contains policies and procedures for administrative ad support functions within the postal service Ans - ASM- Administrative Support Manual all manuals are found on line via? Ans - Policy Net Guarantees overnight or next day delivery $100 insurance and free tracking Ans - Express Mail Premier Shipping service of the USPS Ans - Express Mail °Fast and affordable °max 70lbs °$50 insurance another premier shipping service of the USPS °2-3 DAYS delivery Ans - Priority Mail Bulk mail usually handled at distribution centers Ans - Parcel Select Merchant pays postal fee returning merchandise bulk parcel return product Ans - Parcel Return Services -First class mail -Periodicals -Standard mail -Package services mail -standard post(retail mail, books) -media mail(books, film, manuscripts, sound recordings, computer media -library mail -Extra services Ans - Mailing services Proof of Mailing w/ Certificate of Mailing and Certified Mail Protection in transit with Insured mail and Registered mail Confirmation of Delivery with COD Delivery Confirmation Signature Confirmation Restricted Delivery Return Receipt and Return Return Receipt of Merchandise Merchandise Return Ans - Extra Services proof of mailing uses PS Form 3800 Ans - Certified Mail -PS Form 3813(black) $200 or less, no signature of receipt -PDT Form 3813-p(blue) $200 to $5000, requires signatures Ans - Insured Mail Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking Ans - Delivery Confirmation POM Ans - Postal Operations Manual Official Source for updates and updated bi-weekly Ans - Postal bulletin Does this package contain anything liquid, fragile, potentially hazardous' such as/like perfume or lithium batteries? Ans - 6 Part of HAZMAT question Tells you when and how to display the POW flag Ans - Postal Bulletin POW Ans - Prisoner of War Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter. Ans - Anonymous Mail PVI Ans - Postage Validation Imprinter AMU Ans - Anonymous Mail Unit DDD1 Ans - Weighs less than 13 oz DDD2 Ans - Weighs more than 13 oz Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization Ans - Periodicals Parcel post, bonded printed matter media mail, library mail Ans - package services printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs Ans - Standard Mail can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape Ans - Parcel Post Delivery time 2-3 days( not guaranteed ) Ans - Priority Mail Delivery time 1-2 days ( overnight and next day ) * Guaranteed Ans - Express mail ( Priority Mail Express ) Letters size max Ans - 6 1/8in in height and 11 1/2in in length max 1/4in in thickness Flats size max Ans - 15in in length and 12in in height and 3/4in in thickness Machinable Parcels Ans - min 3in max 17in weight 6 oz min and 25lbs max Rolls that are longer than machinable parcels Ans - Irregular Parcels How many zones Ans - 8 effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price Ans - Balloon Price Effects zones 5-8 can't exceed 1728cu ft max 108in in girth Ans - Dimensional Price How often is the Postal bulletin printed Ans - Bi-weekly Where do we find a list of lost or stolen MO (money orders) Ans - Postal Bulletin and POS Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support? Ans - Directives Priority Mail is delivered in Ans - 2-3 days any mailable item that weighs less than 13 oz Ans - First Class Mail Global Express Guarantee (GXG) is shipped in Ans - 1-3 days No mail piece can weigh more than except standard post Ans - 70lbs EDDM Ans - Every Door Direct Mail Express mail is delivered in Ans - 1-2 days what surcharge applies to items/parcels over 108 but no more than 130in Ans - oversize /parcel post PS Form 3816 Ans - COD PS Form 3816-AS Ans - More than 3 COD articles are mailed at one time Parcel Post and zones 5-8 larger than 1 cubic foot use Ans - Dimensional Pricing Ensures that mail is delivered to a specific addressee or the addressee agent for a fee Ans - Restricted delivery Post Office motto for providing the ideal customer experience Ans - Clean, Stocked, and Friendly Everyday What are the three P's that influence customer perception Ans - Personal, Professional, Postal What does G.I.S.T. stand for Ans - Greet, Inquiry, Suggest, and Thank Words that generate a negative feeling Ans - Trigger Words Words that make us feel relaxed and composed Ans - Calming Words What does POS stand for Ans - Point of Service Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all Ans - Retail Communication Channels SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes, Ans - 10 expanded access channels PS Form 1412 Ans - End of the day report SSA is accountable for ______ at the retail floor Ans - $100 in cash(AIC753) and blank money orders Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster Ans - General Delivery SIA Ans - Segmented Inventory Accountability what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it Ans - SIA - Segmented Inventory Accountability on the due date a PO Box powered mail is distributed to the box but not delivered Ans - 1st day of the month (10 day grace period) on this day a reminder letter is generated from webbats and placed in the PO Box Ans - 20th day on this day the PO Box is returned to sender Ans - 11th day