UNIVERSITY EXAMINATIONS
May/Jun 2022
MNG2602
Contemporary Management Issues
70 marks
Duration: 4 hours
First examiner: Ms L Cronje
Second examiner: Mrs E Scholtz
This take-home examination consists of 14 pages.
There are two compulsory sections:
Section A consists of short and long application questions.
Section B consists of short and long theoretical questions.
Instructions:
1. Answers to this examination paper must be submitted via the myExams platform.
2. The official examination session ends at 19:45 today (23 June 2022).
3. The use of the Invigilator App is compulsory.
4. You must complete the online declaration of own work when submitting the paper.
Additional instructions:
1. Students must upload their answer scripts in a single PDF file (answer scripts must not be password-
protected or uploaded as “read-only” files).
2. Students have one hour (until 20:45) to submit their answer scripts after the official examination
time. Submissions made after this time will be rejected in accordance with the examination regulations, and
will not be marked.
3. NO e-mailed scripts will be accepted.
4. Students are advised to preview their submissions (answer scripts) to ensure legibility and that the correct
answer script file has been uploaded.
5. Incorrect file formats and uncollated answer scripts will not be considered.
6. Marks awarded for incomplete submission or illegible scanned submissions after 13:00 will be the student’s
final mark. No opportunity will be granted for resubmission.
7. Marks awarded for an illegible scanned submission will be the student’s final mark. No opportunity will be
granted for resubmission.
8. Only submissions from registered student accounts will be accepted.
9. Students who have not used invigilation or proctoring tools will be deemed to have transgressed Unisa’s
examination rules and will have their marks withheld.
10. Students have 48 hours from the day of their examination to upload their invigilator results from the
Invigilator App. Failure to do so will result in students deemed not to have utilised invigilation or proctoring
tools.
11. Students suspected of dishonest conduct during the examinations will be subjected to disciplinary
processes. UNISA has zero tolerance for plagiarism and/or any other forms of academic dishonesty.
12. Students who are experiencing technical challenges may contact the Student Communication Service
Centre (SCSC) on 080 000 1870 or send an e-mail to and CC the lecturer on
. ONLY communication from your myLife account will be considered.
, CONFIDENTIAL
Page 2 of 14
MNG2602
MAY/JUN 2022
13. Students who are experiencing personal network or service provider issues or load shedding challenges are
advised to apply for an aegrotat exam within ten days of the examination session together with supporting
evidence. This should be done on myUnisa.
INVIGILATOR APP
Please scan this code, using the Invigilator App between 15:30 and 16:15 to start your session.
[TURN OVER]
, CONFIDENTIAL
Page 3 of 14
MNG2602
MAY/JUN 2022
SECTION A: APPLICATION QUESTIONS
[45 MARKS]
Read the Pick n Pay case study below and answer the eight multiple-choice questions and
three long questions based on it.
Pick n Pay
Pick n Pay is a retail business in the fast-moving consumer goods industry and its offerings
include groceries, clothing and general merchandise, as well as other value-adding
services to cater for its customers’ expectations and evolving needs. To ensure a
convenient and accessible shopping experience, Pick n Pay operates across multiple store
formats, both franchised and owned, under three brands. One of the Pick n Pay Group’s
brands is Boxer, a “one-stop shop” for middle to lower income shoppers in South Africa
and Eswatini. Boxer is fast becoming Southern Africa’s leading limited-range discount
supermarket. The first store opened in KwaZulu-Natal in 1977. Pick n Pay acquired Boxer
in 2002. In 2004, a new trading format was opened: Boxer Build stores, which stock a wide
range of competitively priced hardware and building materials for the DIY marker, home
builder and commercial builder.
Customers are at the heart of Pick n Pay’s business and consumer sovereignty informs
everything they do. Furthermore, they are committed to environmental, social and
corporate governance that is built on the principles of honesty, integrity and accountability.
Their purpose is stated as ‘We serve. With our hearts we create a great place to be. With
our minds we create an excellent place to shop’.
Pick n Pay management
Pick n Pay’s headquarters are located in Cape Town, South Africa. The top management
team consists of the Chief Executive officer, Pieter Boone; the Chief Financial Officer,
Lerena Olivier; and the Chairman of the Board, Gareth Ackerman. This team is a dynamic
group of people, each bringing his/her own strengths to Pick n Pay’s top management. As
a team, they interact to share information and make decisions that will help each member
to perform within his/her own area of responsibility.
People, culture and diversity at Pick n Pay
Pick n Pay is committed to building a high-performance culture that rewards efficiency and
productivity. The Board continuously monitor the work being doing by the Pick n Pay Group
to achieve a diverse workforce at all levels. They are currently expanding their recruitment
pool even further as more stores open and offer new employees diversity training during
[TURN OVER]
May/Jun 2022
MNG2602
Contemporary Management Issues
70 marks
Duration: 4 hours
First examiner: Ms L Cronje
Second examiner: Mrs E Scholtz
This take-home examination consists of 14 pages.
There are two compulsory sections:
Section A consists of short and long application questions.
Section B consists of short and long theoretical questions.
Instructions:
1. Answers to this examination paper must be submitted via the myExams platform.
2. The official examination session ends at 19:45 today (23 June 2022).
3. The use of the Invigilator App is compulsory.
4. You must complete the online declaration of own work when submitting the paper.
Additional instructions:
1. Students must upload their answer scripts in a single PDF file (answer scripts must not be password-
protected or uploaded as “read-only” files).
2. Students have one hour (until 20:45) to submit their answer scripts after the official examination
time. Submissions made after this time will be rejected in accordance with the examination regulations, and
will not be marked.
3. NO e-mailed scripts will be accepted.
4. Students are advised to preview their submissions (answer scripts) to ensure legibility and that the correct
answer script file has been uploaded.
5. Incorrect file formats and uncollated answer scripts will not be considered.
6. Marks awarded for incomplete submission or illegible scanned submissions after 13:00 will be the student’s
final mark. No opportunity will be granted for resubmission.
7. Marks awarded for an illegible scanned submission will be the student’s final mark. No opportunity will be
granted for resubmission.
8. Only submissions from registered student accounts will be accepted.
9. Students who have not used invigilation or proctoring tools will be deemed to have transgressed Unisa’s
examination rules and will have their marks withheld.
10. Students have 48 hours from the day of their examination to upload their invigilator results from the
Invigilator App. Failure to do so will result in students deemed not to have utilised invigilation or proctoring
tools.
11. Students suspected of dishonest conduct during the examinations will be subjected to disciplinary
processes. UNISA has zero tolerance for plagiarism and/or any other forms of academic dishonesty.
12. Students who are experiencing technical challenges may contact the Student Communication Service
Centre (SCSC) on 080 000 1870 or send an e-mail to and CC the lecturer on
. ONLY communication from your myLife account will be considered.
, CONFIDENTIAL
Page 2 of 14
MNG2602
MAY/JUN 2022
13. Students who are experiencing personal network or service provider issues or load shedding challenges are
advised to apply for an aegrotat exam within ten days of the examination session together with supporting
evidence. This should be done on myUnisa.
INVIGILATOR APP
Please scan this code, using the Invigilator App between 15:30 and 16:15 to start your session.
[TURN OVER]
, CONFIDENTIAL
Page 3 of 14
MNG2602
MAY/JUN 2022
SECTION A: APPLICATION QUESTIONS
[45 MARKS]
Read the Pick n Pay case study below and answer the eight multiple-choice questions and
three long questions based on it.
Pick n Pay
Pick n Pay is a retail business in the fast-moving consumer goods industry and its offerings
include groceries, clothing and general merchandise, as well as other value-adding
services to cater for its customers’ expectations and evolving needs. To ensure a
convenient and accessible shopping experience, Pick n Pay operates across multiple store
formats, both franchised and owned, under three brands. One of the Pick n Pay Group’s
brands is Boxer, a “one-stop shop” for middle to lower income shoppers in South Africa
and Eswatini. Boxer is fast becoming Southern Africa’s leading limited-range discount
supermarket. The first store opened in KwaZulu-Natal in 1977. Pick n Pay acquired Boxer
in 2002. In 2004, a new trading format was opened: Boxer Build stores, which stock a wide
range of competitively priced hardware and building materials for the DIY marker, home
builder and commercial builder.
Customers are at the heart of Pick n Pay’s business and consumer sovereignty informs
everything they do. Furthermore, they are committed to environmental, social and
corporate governance that is built on the principles of honesty, integrity and accountability.
Their purpose is stated as ‘We serve. With our hearts we create a great place to be. With
our minds we create an excellent place to shop’.
Pick n Pay management
Pick n Pay’s headquarters are located in Cape Town, South Africa. The top management
team consists of the Chief Executive officer, Pieter Boone; the Chief Financial Officer,
Lerena Olivier; and the Chairman of the Board, Gareth Ackerman. This team is a dynamic
group of people, each bringing his/her own strengths to Pick n Pay’s top management. As
a team, they interact to share information and make decisions that will help each member
to perform within his/her own area of responsibility.
People, culture and diversity at Pick n Pay
Pick n Pay is committed to building a high-performance culture that rewards efficiency and
productivity. The Board continuously monitor the work being doing by the Pick n Pay Group
to achieve a diverse workforce at all levels. They are currently expanding their recruitment
pool even further as more stores open and offer new employees diversity training during
[TURN OVER]
