ServiceNow Certified System Administrator Practice Questions | 144 Questions with 100% Correct Answers

Base table for storing SLA records (NOT SLA definitions) is? Options are : task_sla contract_sla sla sla_definition - task_sla What are possible import sources? (Select all that Apply) Options are : HTTP CSV EXCEL JDBC NETWORK SFTP - HTTP, CSV, EXCEL, JDBC, SFTP All workflows absolutely must have a beginning and an end. Options are : True / False - True What does the banner frame contain? Options are : Logo and global navigation control Task [task] and configuration item Self-service items It is one set of table fields - Logo and global navigation control Which application menu is used in capturing and moving changes from one instance to other? Options are : Update Set Import Set Change None - Update Set Where can you find the response time indicator? Options are : Any form that has the know icon: Ess self-service; itil users can get it through selfservice and service desk; admins and knowledge managers have additional ability with other modules In the right hand corner of forms and lists