Business English 2
Unit 5: Logistics
5.1 E-commerce
VOCABULARY
Collection Place where
locker you can pick
up ordered
goods
Congestion Noun used to
talk about
traffic
Postal service Postdienst
VERB NOUN_ THING NOUN _
PERSON
Automate Automation
Collect Collection Collector
Deliver Delivery
Distribute Distribution Distributor
Fulfil Fulfilment
Logistics Logistician
Manufacture Manufacturing Manufacturer
Operate Operation Operator
Pack Package Packer
Packaging Packager
Produce Product/ Producer
production
Retail for/at Retail Retailer
Supply Supply Supplier
Transport Transport Transporter
Transportation
5.3 Collaborating
FUNCTIONAL LANGUAGE
Agreeing and disagreeing
Direct agreement Expressing doubt Directs disagreement
I completely agree with That might work/ not That’s rubbish/ nonsense
you work
That would be a good I am not sure that’s the I don’t agree at all
solution best solution
That makes sense I know …, but I’m afraid I disagree
Good thinking It is good yes, but
That’s one way of
looking at it but ...
5.4 Negotiating
Pagina 1 van 8
, NEGOTIATING
Skills that are necessary during a professional negotiating situation
BARGAINING
CHECKING UNDERSTANDING
SIGNALING
Four steps of negotiating
OPENING:
- Welcome
- State agenda
- Invite other party to present
PROPOSALS
- Present own proposals
- Request feedback on own ideas
- Clarify other person’s ideas
BARGAINING/ DISCUSSION
- Bargain to find an agreement
- Gove positive feedback
- Give negative feedback on a proposal
SUMMARY AND CLOSING
- Summarise agreement reached
- Confirm next steps
- Close positively
5.5 Letter of complaint
Problem
Ordered / damaged
Extra details
Assured / contact
Demand
Shall be forced
Desired outcome
Hope / mutual satisfaction
Unit 7: Working abroad
7.1 Global work cultures
VOCABULARY
Fluent in To speak a language very well
Be put off To get demotivated
Nuances Slight differences in meaning
Widely used Common or usual
Alone Without people you know
Pagina 2 van 8
Unit 5: Logistics
5.1 E-commerce
VOCABULARY
Collection Place where
locker you can pick
up ordered
goods
Congestion Noun used to
talk about
traffic
Postal service Postdienst
VERB NOUN_ THING NOUN _
PERSON
Automate Automation
Collect Collection Collector
Deliver Delivery
Distribute Distribution Distributor
Fulfil Fulfilment
Logistics Logistician
Manufacture Manufacturing Manufacturer
Operate Operation Operator
Pack Package Packer
Packaging Packager
Produce Product/ Producer
production
Retail for/at Retail Retailer
Supply Supply Supplier
Transport Transport Transporter
Transportation
5.3 Collaborating
FUNCTIONAL LANGUAGE
Agreeing and disagreeing
Direct agreement Expressing doubt Directs disagreement
I completely agree with That might work/ not That’s rubbish/ nonsense
you work
That would be a good I am not sure that’s the I don’t agree at all
solution best solution
That makes sense I know …, but I’m afraid I disagree
Good thinking It is good yes, but
That’s one way of
looking at it but ...
5.4 Negotiating
Pagina 1 van 8
, NEGOTIATING
Skills that are necessary during a professional negotiating situation
BARGAINING
CHECKING UNDERSTANDING
SIGNALING
Four steps of negotiating
OPENING:
- Welcome
- State agenda
- Invite other party to present
PROPOSALS
- Present own proposals
- Request feedback on own ideas
- Clarify other person’s ideas
BARGAINING/ DISCUSSION
- Bargain to find an agreement
- Gove positive feedback
- Give negative feedback on a proposal
SUMMARY AND CLOSING
- Summarise agreement reached
- Confirm next steps
- Close positively
5.5 Letter of complaint
Problem
Ordered / damaged
Extra details
Assured / contact
Demand
Shall be forced
Desired outcome
Hope / mutual satisfaction
Unit 7: Working abroad
7.1 Global work cultures
VOCABULARY
Fluent in To speak a language very well
Be put off To get demotivated
Nuances Slight differences in meaning
Widely used Common or usual
Alone Without people you know
Pagina 2 van 8
