BUSINESS ENGLISH 1
Unit 1: Organisation
- VOCABULARY
To involve/ involves Omvatten
To lead Leiden
To make sure Om zeker te zijn
Running Leiden
Finance Financiën
Human resources Human resources
Marketing Marketing
Operations Operations
Production Productie
Sales Verkoop
Brand image Merkimago
Cashflow Geldstroom
Customer service Klantendienst
Health and safety Gezondheid en
veiligheid
Invoicing Factureren
Manufacturing Fabricage
Pricing Prijsbepaling
Promotion Promotie
Quality control Kwaliteitscontrole
Recruitment Rekruteren
Supply chain Logistiek
Bureaucracy Bureaucratie
Centralised Centraliseert
Decentralised Decentraliseert
Hierarchy Hiërarchie
Innovative Innovatief
Promotion= a move to a more important job in a company or organization
Innovative= new, different and better than before
Hierarchy= a system of organization in which people are divided into levels of
importance
Bureaucracy= a complicated official system that has a lot of rules and
processes
Centralised= organised the control of an organisation so that everything is done
or decided in one place
Decentralised= moved parts of an organisation from a central place to several
different smaller ones
- COMPANY PROFILES
Tall organisation: more departments
Flat organisation: flexibility
, - Expressions
Report to
Head of
Work closely with
Look after
Take care of
Responsible for
In charge of
Coordinate with
- ASKING AND ANSWERING QUESTIONS IN MEETINGS
Offer help/ hospitality:
Can I take your coat?
Can I offer you a coffee?
Can I order you a taxi?
Journey:
Did you have a good flight?
Experience:
Is it your first time in London?
Place of work:
Where do you work exactly?
Where are you based?
Time with company:
When did you join the company?
Colleagues:
Do you report to Paul?
Do you work with David?
Socializing:
Are you free for lunch?
- SMALL TALKS IN FIRST MEETINGS
Small talk= a form of polite conversation which people use in first meetings and
informal moments, or between discussions of more serious topics
- EMAILS
Greeting/ opening Dear…
Reason of writing Just a quick email to let you know that
I’m writing to inform you that …
Ordering information Firstly – then – after – finally – thirdly
Concluding email Feel free to call me if you have any
questions…
Hope to hear from you soon…
I look forward to hearing from you…
Please do not hesitate to contact me if
you have any questions…
Unit 1: Organisation
- VOCABULARY
To involve/ involves Omvatten
To lead Leiden
To make sure Om zeker te zijn
Running Leiden
Finance Financiën
Human resources Human resources
Marketing Marketing
Operations Operations
Production Productie
Sales Verkoop
Brand image Merkimago
Cashflow Geldstroom
Customer service Klantendienst
Health and safety Gezondheid en
veiligheid
Invoicing Factureren
Manufacturing Fabricage
Pricing Prijsbepaling
Promotion Promotie
Quality control Kwaliteitscontrole
Recruitment Rekruteren
Supply chain Logistiek
Bureaucracy Bureaucratie
Centralised Centraliseert
Decentralised Decentraliseert
Hierarchy Hiërarchie
Innovative Innovatief
Promotion= a move to a more important job in a company or organization
Innovative= new, different and better than before
Hierarchy= a system of organization in which people are divided into levels of
importance
Bureaucracy= a complicated official system that has a lot of rules and
processes
Centralised= organised the control of an organisation so that everything is done
or decided in one place
Decentralised= moved parts of an organisation from a central place to several
different smaller ones
- COMPANY PROFILES
Tall organisation: more departments
Flat organisation: flexibility
, - Expressions
Report to
Head of
Work closely with
Look after
Take care of
Responsible for
In charge of
Coordinate with
- ASKING AND ANSWERING QUESTIONS IN MEETINGS
Offer help/ hospitality:
Can I take your coat?
Can I offer you a coffee?
Can I order you a taxi?
Journey:
Did you have a good flight?
Experience:
Is it your first time in London?
Place of work:
Where do you work exactly?
Where are you based?
Time with company:
When did you join the company?
Colleagues:
Do you report to Paul?
Do you work with David?
Socializing:
Are you free for lunch?
- SMALL TALKS IN FIRST MEETINGS
Small talk= a form of polite conversation which people use in first meetings and
informal moments, or between discussions of more serious topics
- EMAILS
Greeting/ opening Dear…
Reason of writing Just a quick email to let you know that
I’m writing to inform you that …
Ordering information Firstly – then – after – finally – thirdly
Concluding email Feel free to call me if you have any
questions…
Hope to hear from you soon…
I look forward to hearing from you…
Please do not hesitate to contact me if
you have any questions…
