Summary what is BPM?

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1. What is BPM?

a. Goals of the company?
GOAL of process management= to control the company processes, in a way that those goals can be
achieved

- Make profit
- Innovation
- Growth
- Social benefit

b. Choose a strategy!



operational excellence
•most important: price
•low costs
•example: Colruyt




product
customer intimacy
leadership
•service
•innovation
•flexibility
•creative products
•example: Delhaize
•example: Apple




Processes help to realize the daily strategy

Order to cash cycle




BPM Axel Mortier What is BPM?

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Company processes and functions


order sales logistics financial ... cash



2. BPM in practice: BPMN
a. What is BPMN?
Business Process Modeling Notation= a standard developed to describe company processes.

 This standard “lives” and is sometimes adapted or completed, to stay on top of new
problems and up-to-date

b. Content
i. Basic symbols
Symbol Meaning
Start
End
Activity  VERB

AND-gateway




or




BPM Axel Mortier What is BPM?