Chapter 1
True-False
1. Information--along with financial, material and human resources--is now regarded as a key
resource in many organizations. T (p. 1)
2. A management information system departs from the traditional transaction processing
system in that it emphasizes the support of decision making in all its phases. F (p. 3)
3. Knowledge work systems use common software tools to manipulate but not create new
information. F (p. 3)
4. Computer supported collaborative work might include groupware for teams via networked
computers. T (p. 4).
5. User involvement throughout the systems project is of little importance in the successful
development of business information systems. F (p. 7)
6. The three primary roles of the systems analyst are as consultant, supporting expert, and
change agent. T (p. 8)
7. When analysts are hired specifically from outside the business to address information
systems issues within a business, they are acting as supporting experts. F (p. 8)
8. Each phase of the system development life cycle is accomplished as a discrete, separate
step. F (p. 10)
9. The first phase that the analyst enters into is that of determining information requirements
for the particular users involved. F (p. 11)
10. A systems proposal is prepared after the analysis of system needs. T (p. 13)
11. Structured techniques like the structure charts and pseudocode are chiefly useful during
the system evaluation and implementation phase. F (p. 13)
12. When each phase of the SDLC has been finished, there is rarely any need to review or
modify the work done in that phase. F (p.14)
13. CASE tools have the potential of increasing systems analysts' productivity. T (p. 16)
14. CASE tools allow the user to easily draw and modify diagrams. T (p. 16)
,15. It is the drawing of diagrams rather than in their modification that CASE tools excel over
the use of templates. F (p. 16)
16. Since CASE tools are located on only one computer, they are of little use in helping team
members communicate. F (p. 16)
17. Upper CASE tools help the analyst and designer. T (p. 17)
18. A disadvantage of using lower CASE tools is that time to maintain systems is increased. F
(p. 18)
19. Code generators create error free computer programs. T (p. 19)
20. Object oriented techniques are used when systems are stable and not undergoing much
maintenance. F (p. 20)
21. The four values of the agile approach are communication, simplicity, feedback and courage.
T (p. 20)
22. One of the advantages of ecommerce is creating a system that can extend globally. T (p. 5)
23. ERP is a method for developing Web sites for a single user group. F (p. 5)
24. Mcommerce systems are developed for handheld wireless devices. T (p. 6)
25. Open source software is distributed for free and then users pay for updates to the software.
F (p. 6)
26. The open source software community is a monoculture, a single unified community. F (p. 6)
27. As software development teams become more international in their composition, users are
being pushed more into the background. F (p. 7)
28. The human-computer interaction takes into account human frustrations and feelings. T (p.
11)
29. The human-computer interaction is a human-centered approach that puts people ahead of
organizational structure or culture when creating new systems T (p. 11)
Multiple Choice
,30. Which of these systems processes large amounts of data for routine transactions?
A. transaction processing systems (p. 2)
B. decision support systems
C. expert systems
D. management information systems
31. Which of these is the most personalized?
A. data-processing systems
B. decision support systems (p. 3)
C. expert systems
D. management information systems
32. Which of these systems allows management to think about strategic problems?
B. group decision support systems.
C. expert systems
D. management information systems
E. executive support systems (p. 4)
, 33. Which of these is not considered to be a primary role of a system analyst?
A. change agent
B. consultant
C. programmer (p. 8)
D. supporting expert
34. Which of these characteristics is most important to a systems analyst?
A. communicator
B. problem solver (p. 9)
C. programmer
D. project manager
35. Which of these statements concerning the systems development life cycle is true?
A. Designing the system is the first step in the SDLC.
B. No phase can occur until the previous phase is completed.
C. Although each phase is presented discretely, it is never accomplished as a
separate step. (p. 10)
D. There is widespread agreement that the SDLC is composed of seven phases.
True-False
1. Information--along with financial, material and human resources--is now regarded as a key
resource in many organizations. T (p. 1)
2. A management information system departs from the traditional transaction processing
system in that it emphasizes the support of decision making in all its phases. F (p. 3)
3. Knowledge work systems use common software tools to manipulate but not create new
information. F (p. 3)
4. Computer supported collaborative work might include groupware for teams via networked
computers. T (p. 4).
5. User involvement throughout the systems project is of little importance in the successful
development of business information systems. F (p. 7)
6. The three primary roles of the systems analyst are as consultant, supporting expert, and
change agent. T (p. 8)
7. When analysts are hired specifically from outside the business to address information
systems issues within a business, they are acting as supporting experts. F (p. 8)
8. Each phase of the system development life cycle is accomplished as a discrete, separate
step. F (p. 10)
9. The first phase that the analyst enters into is that of determining information requirements
for the particular users involved. F (p. 11)
10. A systems proposal is prepared after the analysis of system needs. T (p. 13)
11. Structured techniques like the structure charts and pseudocode are chiefly useful during
the system evaluation and implementation phase. F (p. 13)
12. When each phase of the SDLC has been finished, there is rarely any need to review or
modify the work done in that phase. F (p.14)
13. CASE tools have the potential of increasing systems analysts' productivity. T (p. 16)
14. CASE tools allow the user to easily draw and modify diagrams. T (p. 16)
,15. It is the drawing of diagrams rather than in their modification that CASE tools excel over
the use of templates. F (p. 16)
16. Since CASE tools are located on only one computer, they are of little use in helping team
members communicate. F (p. 16)
17. Upper CASE tools help the analyst and designer. T (p. 17)
18. A disadvantage of using lower CASE tools is that time to maintain systems is increased. F
(p. 18)
19. Code generators create error free computer programs. T (p. 19)
20. Object oriented techniques are used when systems are stable and not undergoing much
maintenance. F (p. 20)
21. The four values of the agile approach are communication, simplicity, feedback and courage.
T (p. 20)
22. One of the advantages of ecommerce is creating a system that can extend globally. T (p. 5)
23. ERP is a method for developing Web sites for a single user group. F (p. 5)
24. Mcommerce systems are developed for handheld wireless devices. T (p. 6)
25. Open source software is distributed for free and then users pay for updates to the software.
F (p. 6)
26. The open source software community is a monoculture, a single unified community. F (p. 6)
27. As software development teams become more international in their composition, users are
being pushed more into the background. F (p. 7)
28. The human-computer interaction takes into account human frustrations and feelings. T (p.
11)
29. The human-computer interaction is a human-centered approach that puts people ahead of
organizational structure or culture when creating new systems T (p. 11)
Multiple Choice
,30. Which of these systems processes large amounts of data for routine transactions?
A. transaction processing systems (p. 2)
B. decision support systems
C. expert systems
D. management information systems
31. Which of these is the most personalized?
A. data-processing systems
B. decision support systems (p. 3)
C. expert systems
D. management information systems
32. Which of these systems allows management to think about strategic problems?
B. group decision support systems.
C. expert systems
D. management information systems
E. executive support systems (p. 4)
, 33. Which of these is not considered to be a primary role of a system analyst?
A. change agent
B. consultant
C. programmer (p. 8)
D. supporting expert
34. Which of these characteristics is most important to a systems analyst?
A. communicator
B. problem solver (p. 9)
C. programmer
D. project manager
35. Which of these statements concerning the systems development life cycle is true?
A. Designing the system is the first step in the SDLC.
B. No phase can occur until the previous phase is completed.
C. Although each phase is presented discretely, it is never accomplished as a
separate step. (p. 10)
D. There is widespread agreement that the SDLC is composed of seven phases.
