NR446 EXAM 1 TEST MATRIX
Collaborative Exam 1 Study
Guide 1
Collaborative Exam 1 Study Guide 1
(Week 1- Chp:1, 2 ,3, 20) (Week 2- Chp:4, 5, 6, 19)
● Communication: (chp.19)
○ Angry Staff:
○ Complaining Staff:
○ Nonverbal: Nonverbal communication includes facial expression, body
movements, and gestures and is commonly referred to as body language.
Nonverbal communication is considered more reliable than verbal communication
because it conveys the emotional part of the message.
○ Assertive: Assertive communication is a way of communicating that allows
people to express themselves in direct, honest, and appropriate ways that do not
infringe on another person's rights.
○ Stressed Staff: Listen to them. They don’t want you to respond and they
don’t want an answer, they just want to be heard.
● Management:
○ Moral Distress: When the individual knows the right thing to do but
organizational constraints make it difficult to take the right course of action. Thus
morally distressed nurses often demonstrate biological, emotional, and moral
stress as a result of this intrapersonal conflict.
○ Ethical Dilemma: Ethical dilemmas are problems that involve more than one
choice and stem from differences in the values and beliefs of the decision makers.
These are common in health care, and nurses must apply ethical theory and
decision making to ethical promises.
● Leadership characteristics
○ Types of Leadership Styles
i. Authoritarian/Autocratic: Makes decisions for the group, motivates by
coercion, communication occurs down the chain of command, work
output by staff is usually high- good for crisis situations and bureaucratic
settings, effective for employees with little or no formal education
ii. Demonractic: Includes the groups when decisions are made, Motivates by
supporting the staff achievements, communication occurs up and down the
chain of command, work output by staff is usually of good quality- good
when cooperation and collaboration are necessary.
iii. Laissez-faire: Makes very few decisions, and does little planning,
Motivation is largely the responsibility of individual staff members,
communication occurs up and down the chain of command and between
group members, work output is low unless an informal leader evolves
from the group, effective with professional employees.
, NR446 EXAM 1 TEST MATRIX
Collaborative Exam 1 Study
Guide 1
iv. Transformational
Collaborative Exam 1 Study
Guide 1
Collaborative Exam 1 Study Guide 1
(Week 1- Chp:1, 2 ,3, 20) (Week 2- Chp:4, 5, 6, 19)
● Communication: (chp.19)
○ Angry Staff:
○ Complaining Staff:
○ Nonverbal: Nonverbal communication includes facial expression, body
movements, and gestures and is commonly referred to as body language.
Nonverbal communication is considered more reliable than verbal communication
because it conveys the emotional part of the message.
○ Assertive: Assertive communication is a way of communicating that allows
people to express themselves in direct, honest, and appropriate ways that do not
infringe on another person's rights.
○ Stressed Staff: Listen to them. They don’t want you to respond and they
don’t want an answer, they just want to be heard.
● Management:
○ Moral Distress: When the individual knows the right thing to do but
organizational constraints make it difficult to take the right course of action. Thus
morally distressed nurses often demonstrate biological, emotional, and moral
stress as a result of this intrapersonal conflict.
○ Ethical Dilemma: Ethical dilemmas are problems that involve more than one
choice and stem from differences in the values and beliefs of the decision makers.
These are common in health care, and nurses must apply ethical theory and
decision making to ethical promises.
● Leadership characteristics
○ Types of Leadership Styles
i. Authoritarian/Autocratic: Makes decisions for the group, motivates by
coercion, communication occurs down the chain of command, work
output by staff is usually high- good for crisis situations and bureaucratic
settings, effective for employees with little or no formal education
ii. Demonractic: Includes the groups when decisions are made, Motivates by
supporting the staff achievements, communication occurs up and down the
chain of command, work output by staff is usually of good quality- good
when cooperation and collaboration are necessary.
iii. Laissez-faire: Makes very few decisions, and does little planning,
Motivation is largely the responsibility of individual staff members,
communication occurs up and down the chain of command and between
group members, work output is low unless an informal leader evolves
from the group, effective with professional employees.
, NR446 EXAM 1 TEST MATRIX
Collaborative Exam 1 Study
Guide 1
iv. Transformational
