Chapter 01 Organizational Behavior: The Quest for People-Centered
Organizations and Ethical Conduct
True / False Questions
1. People-centered practices are associated with higher profits and lower
employee turnover.
True False
2. Power can be provided to employees via centralization.
True False
3. Providing training for employees leads to lower employee turnover.
True False
4. Trust can be built in organizations through the sharing of critical information.
True False
5. Organizations are a social invention helping us to achieve things collectively
that we could not achieve alone.
True False
6. OB is an interdisciplinary field dedicated to better understanding and
managing people at work.
True False
,7. The three levels of OB analysis are individual, business, and strategic.
True False
8. OB knowledge is derived exclusively from organization theory.
True False
9. Organizational behavior is a vertical discipline functioning in the human
resource realm.
True False
10. Organizational behavior is a specific job category in most organizations.
True False
11. Legalization of union-management collective bargaining helped foster the
human relations movement.
True False
12. Reanalysis of the original Hawthorne data explained that high-quality raw
materials were responsible for high output in the relay assembly test room
experiments.
True False
13. Writer Elton Mayo advised managers to attend to employees' emotional
needs in his 1933 classic The Human Problems of an Industrial Civilization.
True False
14. Mary Parker Follett urged managers to demand job performance from
employees instead of merely attempting to motivate them.
True False
15. According to McGregor's Theory Y, managers could accomplish more by
believing that employees require close direction when they are working.
True False
,16. According to McGregor's Theory X, people tend to procrastinate and loaf
whenever they can.
True False
17. Confidence, self-control, self-direction, imagination, and creativity are the key
dimensions of McGregor's Theory X.
True False
18. According to McGregor's Theory Y, the typical employee can learn to accept
and seek responsibility.
True False
19. According to McGregor's Theory X, employees must be coerced and
threatened with punishment before they will work.
True False
20. The ultimate goal of Six Sigma is to come within six standard deviations of
perfection.
True False
21. Total quality management (TQM) is defined as continuous, customer-
centered, employee-driven improvement.
True False
22. Total quality management is in the corporate DNA today thanks in large part
to the pioneering work of Douglas McGregor.
True False
23. Total quality management need not be necessarily employee driven.
True False
, 24. In successful improvement programs, total quality management principles are
embedded in the organization's culture.
True False
25. According to W. Edwards Deming, when things go wrong, there is roughly a
40% chance that the system is at fault and about a 60% chance that the
individual employee is at fault.
True False
26. W. Edwards Deming believed that statistical analysis is required to uncover
system failures.
True False
27. Deming called for emphasis on numerical quotas rather than on continuous
process improvements.
True False
28. Social media innovations have enabled the growing importance of
usergenerated content.
True False
29. E-commerce involves buying and selling goods and services over the
internet.
True False
30. E-business has evolved into e-commerce i.e. using the Internet to facilitate
every aspect of running a business, including the management of virtual
teams.
True False
31. Human capital is the productive potential of an individual's knowledge and
actions.
True False
Organizations and Ethical Conduct
True / False Questions
1. People-centered practices are associated with higher profits and lower
employee turnover.
True False
2. Power can be provided to employees via centralization.
True False
3. Providing training for employees leads to lower employee turnover.
True False
4. Trust can be built in organizations through the sharing of critical information.
True False
5. Organizations are a social invention helping us to achieve things collectively
that we could not achieve alone.
True False
6. OB is an interdisciplinary field dedicated to better understanding and
managing people at work.
True False
,7. The three levels of OB analysis are individual, business, and strategic.
True False
8. OB knowledge is derived exclusively from organization theory.
True False
9. Organizational behavior is a vertical discipline functioning in the human
resource realm.
True False
10. Organizational behavior is a specific job category in most organizations.
True False
11. Legalization of union-management collective bargaining helped foster the
human relations movement.
True False
12. Reanalysis of the original Hawthorne data explained that high-quality raw
materials were responsible for high output in the relay assembly test room
experiments.
True False
13. Writer Elton Mayo advised managers to attend to employees' emotional
needs in his 1933 classic The Human Problems of an Industrial Civilization.
True False
14. Mary Parker Follett urged managers to demand job performance from
employees instead of merely attempting to motivate them.
True False
15. According to McGregor's Theory Y, managers could accomplish more by
believing that employees require close direction when they are working.
True False
,16. According to McGregor's Theory X, people tend to procrastinate and loaf
whenever they can.
True False
17. Confidence, self-control, self-direction, imagination, and creativity are the key
dimensions of McGregor's Theory X.
True False
18. According to McGregor's Theory Y, the typical employee can learn to accept
and seek responsibility.
True False
19. According to McGregor's Theory X, employees must be coerced and
threatened with punishment before they will work.
True False
20. The ultimate goal of Six Sigma is to come within six standard deviations of
perfection.
True False
21. Total quality management (TQM) is defined as continuous, customer-
centered, employee-driven improvement.
True False
22. Total quality management is in the corporate DNA today thanks in large part
to the pioneering work of Douglas McGregor.
True False
23. Total quality management need not be necessarily employee driven.
True False
, 24. In successful improvement programs, total quality management principles are
embedded in the organization's culture.
True False
25. According to W. Edwards Deming, when things go wrong, there is roughly a
40% chance that the system is at fault and about a 60% chance that the
individual employee is at fault.
True False
26. W. Edwards Deming believed that statistical analysis is required to uncover
system failures.
True False
27. Deming called for emphasis on numerical quotas rather than on continuous
process improvements.
True False
28. Social media innovations have enabled the growing importance of
usergenerated content.
True False
29. E-commerce involves buying and selling goods and services over the
internet.
True False
30. E-business has evolved into e-commerce i.e. using the Internet to facilitate
every aspect of running a business, including the management of virtual
teams.
True False
31. Human capital is the productive potential of an individual's knowledge and
actions.
True False
