Chapter 1—An Overview of Organizational Behavior
MULTIPLE CHOICE
1. All organizational successes and failures result directly from
a. stakeholder management.
b. comprehensive selection and placement.
c. supplier relationships.
d. the behaviors of many people.
e. the dynamics of the reward system of the organization.
ANS: D PTS: 1 REF: p. 3
NAT: AACSB: Analytic | AACSB: HRM TYP: Knowledge
2. Organizational behavior (OB) typically includes which of the following basic components:
a. financial reporting
b. research and development
c. human behavior in organizations.
d. the task environment
e. All of the above are included in OB.
ANS: C PTS: 1 REF: p. 4
NAT: AACSB: Analytic | AACSB: HRM TYP: Knowledge
3. The goal of a consultant hired to solve a problem in an organization should be to
, a. recognize that the organization has always been this way and little can be done to
change it.
b. learn as much as possible about the organization and the people within it.
c. generate an action plan, with specific targets and completion dates.
d. focus exclusively on changing the reward system, since everything else depends on it.
e. make sure employees know the consultant has come to solve the company's
problems.
ANS: B PTS: 1 REF: p. 4
NAT: AACSB: Communication | AACSB: Analytic | AACSB: Group Dynamics
TYP: Understanding
4. Which is not an important reason for understanding organizational behavior?
a. Most people are born and educated in organizations.
b. Government organizations regulate many of our activities.
c. Most adults spend the better part of their lives working in organizations.
d. Organizational behavior offers specific perspectives on the human side of
management.
e. All of the above are important reasons for understanding organizational behavior.
ANS: E PTS: 1 REF: p. 5
NAT: AACSB: Analytic | AACSB: HRM TYP: Understanding
5. Organizational behavior focuses on
a. the economic side of management.
b. the control side of management.
c. the human side of management.
, d. the financial side of management.
e. the production side of management.
ANS: C PTS: 1 REF: p. 5
NAT: AACSB: Analytic | AACSB: Individual Dynamics | AACSB: Group Dynamics
TYP: Knowledge
6. Which of the following is not one of the specific perspectives of organizational behavior?
a. people as organizations
b. people as resources
c. people as people
d. people as task environment
e. All of the above are perspectives of organizational behavior
ANS: D PTS: 1 REF: p. 5
NAT: AACSB: Analytic | AACSB: HRM TYP: Knowledge
7. In dealing with the work-related activities of people, managers must have an understanding of
all of the following except
a. leadership
b. decision-making
c. organizational structure and design
d. organizational culture
e. All of the above represent areas that managers must understand
ANS: E PTS: 1 REF: p. 6
NAT: AACSB: Analytic | AACSB: Leadership TYP: Understanding
, 8. Which of the following is not a resource that organizations use in the pursuit of goals and
objectives?
a. human
b. financial
c. physical
d. intangible
e. informational
ANS: D PTS: 1 REF: p. 7
NAT: AACSB: Analytic | AACSB: Creation of Value TYP: Knowledge
9. Planning is the process of
a. designing jobs, grouping jobs into units, and establishing patterns of authority
between jobs and units.
b. determining the organization's desired future position and deciding how best to get
there.
c. motivating the organization's members to work together toward the organization's
goals.
d. monitoring and correcting the actions of the organization and its members to keep
them directed toward their goals.
e. utilizing organizational resources with the ultimate goal of attaining organizational
goals efficiently and effectively.
ANS: B PTS: 1 REF: p. 7
NAT: AACSB: Analytic | AACSB: Strategy TYP: Knowledge
10. A manager who groups jobs into units and establishes patterns of authority is performing
which function of management?
MULTIPLE CHOICE
1. All organizational successes and failures result directly from
a. stakeholder management.
b. comprehensive selection and placement.
c. supplier relationships.
d. the behaviors of many people.
e. the dynamics of the reward system of the organization.
ANS: D PTS: 1 REF: p. 3
NAT: AACSB: Analytic | AACSB: HRM TYP: Knowledge
2. Organizational behavior (OB) typically includes which of the following basic components:
a. financial reporting
b. research and development
c. human behavior in organizations.
d. the task environment
e. All of the above are included in OB.
ANS: C PTS: 1 REF: p. 4
NAT: AACSB: Analytic | AACSB: HRM TYP: Knowledge
3. The goal of a consultant hired to solve a problem in an organization should be to
, a. recognize that the organization has always been this way and little can be done to
change it.
b. learn as much as possible about the organization and the people within it.
c. generate an action plan, with specific targets and completion dates.
d. focus exclusively on changing the reward system, since everything else depends on it.
e. make sure employees know the consultant has come to solve the company's
problems.
ANS: B PTS: 1 REF: p. 4
NAT: AACSB: Communication | AACSB: Analytic | AACSB: Group Dynamics
TYP: Understanding
4. Which is not an important reason for understanding organizational behavior?
a. Most people are born and educated in organizations.
b. Government organizations regulate many of our activities.
c. Most adults spend the better part of their lives working in organizations.
d. Organizational behavior offers specific perspectives on the human side of
management.
e. All of the above are important reasons for understanding organizational behavior.
ANS: E PTS: 1 REF: p. 5
NAT: AACSB: Analytic | AACSB: HRM TYP: Understanding
5. Organizational behavior focuses on
a. the economic side of management.
b. the control side of management.
c. the human side of management.
, d. the financial side of management.
e. the production side of management.
ANS: C PTS: 1 REF: p. 5
NAT: AACSB: Analytic | AACSB: Individual Dynamics | AACSB: Group Dynamics
TYP: Knowledge
6. Which of the following is not one of the specific perspectives of organizational behavior?
a. people as organizations
b. people as resources
c. people as people
d. people as task environment
e. All of the above are perspectives of organizational behavior
ANS: D PTS: 1 REF: p. 5
NAT: AACSB: Analytic | AACSB: HRM TYP: Knowledge
7. In dealing with the work-related activities of people, managers must have an understanding of
all of the following except
a. leadership
b. decision-making
c. organizational structure and design
d. organizational culture
e. All of the above represent areas that managers must understand
ANS: E PTS: 1 REF: p. 6
NAT: AACSB: Analytic | AACSB: Leadership TYP: Understanding
, 8. Which of the following is not a resource that organizations use in the pursuit of goals and
objectives?
a. human
b. financial
c. physical
d. intangible
e. informational
ANS: D PTS: 1 REF: p. 7
NAT: AACSB: Analytic | AACSB: Creation of Value TYP: Knowledge
9. Planning is the process of
a. designing jobs, grouping jobs into units, and establishing patterns of authority
between jobs and units.
b. determining the organization's desired future position and deciding how best to get
there.
c. motivating the organization's members to work together toward the organization's
goals.
d. monitoring and correcting the actions of the organization and its members to keep
them directed toward their goals.
e. utilizing organizational resources with the ultimate goal of attaining organizational
goals efficiently and effectively.
ANS: B PTS: 1 REF: p. 7
NAT: AACSB: Analytic | AACSB: Strategy TYP: Knowledge
10. A manager who groups jobs into units and establishes patterns of authority is performing
which function of management?
