Modern Human Relations at Work, Hegar - Exam Preparation Test Bank (Downloadable Doc)

CHAPTER 1: THE NATURE OF HUMAN RELATIONS




TRUE/FALSE



1. John is the manager of a local drug store. In order to be an effective manager, he must be
interested in the organization’s people but not in the organization’s global objectives.

a. True

b. False


ANS: F DIF: Moderate REF: Page 3 OBJ: 1



2. Human relations is a process by which management brings workers into contact with the
organization in such a way that the objectives of both groups are achieved.

a. True

b. False


ANS: T DIF: Moderate REF: Page 5 OBJ: 1



3. The effective manager is more concerned with keeping the workers happy than with getting the
work out.

a. True

b. False


ANS: F DIF: Moderate REF: Page 5 OBJ: 1



4. Effective managers realize that human relations is important only at the top level of the
organization.

a. True

b. False

, ANS: F DIF: Moderate REF: Page 5 OBJ: 1



5. Scientific managers were, in many cases, mechanical engineers by training.

a. True

b. False


ANS: T DIF: Easy REF: Page 7 OBJ: 2



6. Scientific managers had no knowledge of the effects of plant design, plant layout, and motion
study.

a. True

b. False


ANS: F DIF: Easy REF: Page 7 OBJ: 2



7. The scientific manager trained the workers to do more work in the same amount of time for the
same amount of money.

a. True

b. False


ANS: F DIF: Moderate REF: Page 7 OBJ: 2



8. The scientific manager were looking for the “one best man” for all jobs.

a. True

b. False


ANS: T DIF: Moderate REF: Page 7 OBJ: 2

, 9. Ben was a mechanical engineer in the post-Civil War era. He was most likely a part of the
behavioral management movement.

a. True

b. False


ANS: F DIF: Difficult REF: Page 7 OBJ: 2



10. Many scientific managers viewed the workers as factors of production rather than as human
beings.

a. True

b. False


ANS: T DIF: Easy REF: Page 8 OBJ: 2



11. The scientific managers believed that if a worker could not meet standards, he should be
continually retrained and given another chance.

a. True

b. False


ANS: F DIF: Difficult REF: Page 8 OBJ: 2



12. The Hawthorne studies began by investigating the relationship between illumination and output.

a. True

b. False


ANS: T DIF: Difficult REF: Page 8 OBJ: 2



13. Through careful research, the Hawthorne experimenters were able to prove that there was an ideal
amount of illumination that would lead to maximum output in every case.

a. True

, b. False


ANS: F DIF: Difficult REF: Page 9 OBJ: 2



14. In 1924, Renee participated in the Hawthorne studies at the Hawthorne plant of Western Electric.
During phase 3 of the study, Renee most likely participated in an interview consisting of indirect
questioning.

a. True

b. False


ANS: T DIF: Difficult REF: Page 9 OBJ: 2



15. The Hawthorne experiments, during the interview phase of the studies, switched from nondirect
to direct questioning.

a. True

b. False


ANS: F DIF: Easy REF: Page 9 OBJ: 2



16. The Hawthorne researchers found that there were social networks in the formal structure.

a. True

b. False


ANS: T DIF: Moderate REF: Page 9 OBJ: 2



17. The traditional model and the human resources model are synonymous concepts.

a. True

b. False


ANS: F DIF: Moderate REF: Page 10-12 OBJ: 3