THE CHALLENGE OF HUMAN RESOURCES MANAGEMENT

In general, many companies are realizing diminished demand for "touch labor" and an increasing demand for "knowledge workers." ANS: T PTS: 1 REF: p. 13 OBJ: 1-4 TYPE: K 2. Knowledge workers are employees whose responsibilities focus on problem solving. ANS: F PTS: 1 REF: p. 13 OBJ: 1-4 TYPE: U 3. A Human Resource Information System (HRIS) provides current and accurate data for control and decision-making by managers. ANS: T PTS: 1 REF: p. 13 OBJ: 1-4 TYPE: K 4. To proactively manage change, organizations should wait to see how external forces impact an organization's performance, then develop a plan to address those changes. ANS: F PTS: 1 REF: p. 8 OBJ: 1-1 TYPE: U 5. The strategies companies are pursuing today increasingly involve one or more elements of globalization. ANS: T PTS: 1 REF: p. 8 OBJ: 1-2 TYPE: K 6. A firm's ability to compete through people depends upon its ability to manage human capital.