Hilton Worldwide Holdings INC
Emmy de Boer
4868544
March, 2021
, Tourism Management
NHL Stenden University
Hilton Worldwide Holdings Inc
Emmy de Boer
Student number: 4868544
Tutor: Maysun Bega
December, 2020
, Hilton Holdings Worldwide Inc
TABLE OF CONTENTS
TABLE OF CONTENTS.......................................................................................................... 3
LIST OF IMAGES.................................................................................................................... 4
INTRODUCTION..................................................................................................................... 5
1. LEGAL FORM..................................................................................................................... 6
2. ORGANIZATION STRUCTURE..........................................................................................7
3. MISSION & VISION............................................................................................................. 9
MISSION.............................................................................................................................................9
VISION................................................................................................................................................9
VALUES.............................................................................................................................................10
4. ENVIRONMENTAL FACTORS & STAKEHOLDERS........................................................11
PESTEL ANALYSIS..............................................................................................................................11
POLITICAL.....................................................................................................................................11
ECONOMIC...................................................................................................................................11
SOCIAL..........................................................................................................................................11
TECHNOLOGICAL..........................................................................................................................12
ENVIRONMENTAL.........................................................................................................................12
LEGAL............................................................................................................................................12
5. BUSINESS STRATEGY....................................................................................................13
6. THE BUSINESS-PROCESS.............................................................................................15
PORTER’S VALUE CHAIN ANALYSIS...................................................................................................15
PRIMARY ACTIVITIES (INPUT)........................................................................................................15
SUPPORT ACTIVITIES (TRANSFORMATION)..................................................................................16
MANAGERIAL CATEGORIES (OUTPUT)..........................................................................................16
7. DISTRIBUTION CHAIN WHITIN THE TOURISM INDUSTRY...........................................17
THE UNIQUE SERVICE HITLON OFFERS.............................................................................................17
8. CONCLUSION.................................................................................................................. 18
9. LIST OF REFERENCES...................................................................................................19
10. APPENDIX...................................................................................................................... 23
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Emmy de Boer
4868544
March, 2021
, Tourism Management
NHL Stenden University
Hilton Worldwide Holdings Inc
Emmy de Boer
Student number: 4868544
Tutor: Maysun Bega
December, 2020
, Hilton Holdings Worldwide Inc
TABLE OF CONTENTS
TABLE OF CONTENTS.......................................................................................................... 3
LIST OF IMAGES.................................................................................................................... 4
INTRODUCTION..................................................................................................................... 5
1. LEGAL FORM..................................................................................................................... 6
2. ORGANIZATION STRUCTURE..........................................................................................7
3. MISSION & VISION............................................................................................................. 9
MISSION.............................................................................................................................................9
VISION................................................................................................................................................9
VALUES.............................................................................................................................................10
4. ENVIRONMENTAL FACTORS & STAKEHOLDERS........................................................11
PESTEL ANALYSIS..............................................................................................................................11
POLITICAL.....................................................................................................................................11
ECONOMIC...................................................................................................................................11
SOCIAL..........................................................................................................................................11
TECHNOLOGICAL..........................................................................................................................12
ENVIRONMENTAL.........................................................................................................................12
LEGAL............................................................................................................................................12
5. BUSINESS STRATEGY....................................................................................................13
6. THE BUSINESS-PROCESS.............................................................................................15
PORTER’S VALUE CHAIN ANALYSIS...................................................................................................15
PRIMARY ACTIVITIES (INPUT)........................................................................................................15
SUPPORT ACTIVITIES (TRANSFORMATION)..................................................................................16
MANAGERIAL CATEGORIES (OUTPUT)..........................................................................................16
7. DISTRIBUTION CHAIN WHITIN THE TOURISM INDUSTRY...........................................17
THE UNIQUE SERVICE HITLON OFFERS.............................................................................................17
8. CONCLUSION.................................................................................................................. 18
9. LIST OF REFERENCES...................................................................................................19
10. APPENDIX...................................................................................................................... 23
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