Dutta, Mohan Jyoti. "A culture-centered approach to listening: Voices of social change."
International Journal of Listening 28.2 (2014): 67-81
❖ Exploitation is rooted in the denial of the communicative capacity of the margins and
in the co-operation of the margins as the subjects of top-down communication
directed by experts.
❖ The distribution of communicative infrastructures maps out the inequalities in
distribution of economic resources.
❖ Listening offers an opening for interrogating inequalities→ attends the unvoiced
assumptions
Leyerzapf, Hannah, et al. "“We are all so different that it is just… normal.” Normalization
practices in an academic hospital in the Netherlands." Scandinavian Journal of
Management 34.2 (2018): 141-150.
❖ Objective: shedding light on actual praxis of cultural diversity management by
professionals in workplace interactions.
❖ Results and conclusion:
➢ there is cultural diversity among professionals→ it is narrated as a nonissue,
explained away as irrelevant, celebrated as nice and uncomplicated or
addressed in an instrumental way as being useful only in dealing with
difficult or minority patients
➢ there is a hierarchy as professionals are identified as normal or different
Baker, S. C., & Watson, B. M. (2020). Investigating the association between internet
health information use and patient willingness to communicate with health care
providers. Health Communication, 35(6), 716-725.
❖ Objective: find out whether the use of Internet health information assists patients to
manage their consultations with health professionals better and whether it alters
the intergroup dynamic by providing a more equal status for patients
❖ Results: patients' use of Internet health information serves as a broker between
patients and their health provider in health consultations.
❖ Conclusion: there are implications for health practitioners as they address how
easier Internet access influences patients' interactions with health professionals.
Chung, J. E. (2013). Social Networking in Online Support Groups for Health: How Online
Social Networking Benefits Patients. Journal of Health Communication, 19 (6), 639-659.
International Journal of Listening 28.2 (2014): 67-81
❖ Exploitation is rooted in the denial of the communicative capacity of the margins and
in the co-operation of the margins as the subjects of top-down communication
directed by experts.
❖ The distribution of communicative infrastructures maps out the inequalities in
distribution of economic resources.
❖ Listening offers an opening for interrogating inequalities→ attends the unvoiced
assumptions
Leyerzapf, Hannah, et al. "“We are all so different that it is just… normal.” Normalization
practices in an academic hospital in the Netherlands." Scandinavian Journal of
Management 34.2 (2018): 141-150.
❖ Objective: shedding light on actual praxis of cultural diversity management by
professionals in workplace interactions.
❖ Results and conclusion:
➢ there is cultural diversity among professionals→ it is narrated as a nonissue,
explained away as irrelevant, celebrated as nice and uncomplicated or
addressed in an instrumental way as being useful only in dealing with
difficult or minority patients
➢ there is a hierarchy as professionals are identified as normal or different
Baker, S. C., & Watson, B. M. (2020). Investigating the association between internet
health information use and patient willingness to communicate with health care
providers. Health Communication, 35(6), 716-725.
❖ Objective: find out whether the use of Internet health information assists patients to
manage their consultations with health professionals better and whether it alters
the intergroup dynamic by providing a more equal status for patients
❖ Results: patients' use of Internet health information serves as a broker between
patients and their health provider in health consultations.
❖ Conclusion: there are implications for health practitioners as they address how
easier Internet access influences patients' interactions with health professionals.
Chung, J. E. (2013). Social Networking in Online Support Groups for Health: How Online
Social Networking Benefits Patients. Journal of Health Communication, 19 (6), 639-659.
