role-play 4

ROLE PLAY 4
b) Hello, we are Miss and Mr Peterson in room 415. We have checked in today.
a)Yes
b)We asked for a big, bright and fashion room but when we got there it was small, dark and
shabby
a)We are sorry, but the hotel is about to be renovated
b)That’s not the point. Also, the view from the window is a car park and there are tiles
missing from the bathroom wall
a)Okay, hold on and I will try to change your room
b)But that’s not everything! The breakfast buffet is not appetizing. I am very disappointed
with this treatment. I hoped for something more being this a five stars hotel
a)We want you to understand that the hotel is going to be reformed, that’s why there is a
75% of discount and also this is the reason of the room’s conditions
b)Well, what are you going to do about this? Are you going to solve my problem?
a)I understand that both of you are not happy with the room, and that’s why I can offer you a
room with similar conditions as the room you booked
b)I do not care, I want my money back and talk with your manager