Unit 8: The Recruitment & Selection Process
Introduction
My name is Rahel Akram. My local newspaper has been publishing a series of insights into
businesses in my area. I have been asked to write a case study of a large business that has 250+
employees. I have to choose a business for this case study. The aim of this case study is to
evaluate the recruitment and selection process link this to my chosen business's success.
Now I need to research 5 large businesses of 250+ employees and choose one business from
the 5 and continue to furthermore evaluate it.
The 5 businesses I have chosen is TK Maxx, Tesco, River Island, John Lewis and Asda.
TJX Companies
TJX Companies is a retail store chain in the United States that sells clothing and other items at
cheaper rates than many of its competitors. TJ Maxx was founded in 1976 in Massachusetts,
USA by Bernard Cammarata. Although being based in the U.S., TJ Maxx have a huge presence in
the UK, with its chain being named TK Maxx. According to ‘The Guardian’, TK Maxx have 14,000
employees as of September 2020.
Tesco
Tesco plc is a British multinational retailer of food and household goods. Tesco was founded in
1919 in the East End of London by Jack Cohen. According to ‘Statista’, in 2021, Tesco had
367,361 employees in Europe.
River Island
River Island is a British high street brand that sells fashion. River Island was founded in the East
End of London in 1948 by Bernard Lewis. According to ‘Statista’ in 2021, River Island has an
average of 4,979 full time employees.
Asda
Asda is a British supermarket chain selling groceries, homeware and clothing through its
clothing brand, ‘George’. Asda was founded in Leeds, UK in 1949 by Noel Stockdale and J.W.
Hindell. According to Asda, they have more than 145,000 employees.
John Lewis
John Lewis & Partners is a brand of high-end department stores. John Lewis was founded in
1864 in London by John Lewis. According to ‘Statista’, at the end of January 2021, John Lewis
had 80,900 employees.
Out of these 5 businesses, I have decided to continue with TJ Maxx
TK Maxx
TK Maxx’s purpose is “to deliver great value to our customers every day. We do this by offering
a rapidly changing assortment of high quality, fashionable, brand name and designer
merchandise, all at amazing values”. As mentioned previously, TJ Maxx has a huge presence in
the UK, with its chain being called TK Maxx. TK Maxx was founded in 1994 as is headquartered
in Hertfordshire. According to, ‘eccormerceDB’, Tk Maxx had a revenue of £74 million in 2020.
According to ‘Statista’, TK Maxx have 349 stores in the UK. I have chosen to write about this
business because it is a large and well known business, which I believe has a lot of information
on how they recruit and select staff in order to maintain their high standards.
, Section 1
P1/M1 (Point 1)
Explain How a Large Business Recruits & Selects Giving Reasons for Their
Processes/Analyse the Different Recruitment Methods, Documents & Selection
Methods Used by TK Maxx (Positive & Negative Impacts)
When running a business, there are many reasons to why the business would need to recruit
staff.
Growth of Business
If the number of consumers or sales are expanding, the company will need to expand its
workforce. Employees may be required on a local, national, or even international level. This is
important in order for the business to keep up with its growth and demand. TK Maxx is a
continually growing business. According to ‘Fashion Network’, TK Maxx had reported a 10.6%
increase from 2021 in annual turnover in 2022. This means that TK Maxx should consider,
recruiting more staff in order to support the increase in demand from the customers.
Furthermore, according to ‘BRC’, the retail market is rapidly growing with the market
generating £439 billion in sales in 2019. In relation to TK Maxx, this would cause the business to
recruit staff. With a growing market, this is important as without a lot of staff, it would make it
harder for TK Maxx to maintain productivity thus affecting the business’s profitability. TK Maxx
is a subsidiary of TJX Companies. According to ‘Wikipedia’, TJX have 4,557 stores opened in 9
countries. In addition to this, TJX is ranked No.97 in the 2021 ‘Fortune 500’ list of the largest
corporations by total revenue in the U.S. This means that with TK Maxx being a part of an
already established business as TJX Companies, when TJX expands, this has an effect on TK
Maxx causes them to expand too. Therefore, with this growth, this entices TK Maxx to start
recruiting more staff to ensure that the business have stores in multiple locations that all have
enough staff to allow the stores to operate efficiently and in a way that satisfies customers. This
in turn will generate TK Maxx sales as well as revenue.
Changing Job Roles
Jobs are being conducted differently because of technological advancements. Self-service tills,
for example, were first deployed in the United Kingdom in 2002, and have since become
widespread. Instead of having employees on the tills waiting for customers, supermarkets are
able to stock the shelves and improve sales as a result of this.
System Change
System changes have an impact on the way jobs are conducted. For example, people are now
able to book flights online as opposed to telephone bookings. Despite this, airline companies
recruited more people to provide live support for customers 24/7 as opposed to bot customer
, support. The use of live support ensured that customer’s issues were solved accurately and up
to their satisfaction. In relation to TK Max, when COVID had caused businesses to close down
their physicals stores, many customers switched over to shopping online. This caused TK Maxx
to resort to focusing entirely on selling their products online. This meant that TK Maxx would
have to recruit more staff in order to maintain the businesses profitability and sales through
online. TK Maxx would have to recruit people for roles such as people who enter the products
on the website, people who research from home the latest customer trends as well as more
people who are available with live chats in order to solve any disputes or enquires customers
may have. These roles are vital in making sure TK Maxx’s online business runs successfully,
without the recruitment of staff for these roles, TK Maxx would be impacted negatively.
Filling New Vacancies by More Space or Product Development
New gaps in the market or environment may need the hiring of more staff to fill them. The year
1976 was the year in which Apple was first available to the general public. Considering that
Apple is a company that places a high value on innovation and intends to continue doing so for
many years to come, there are now job openings at Apple locations throughout the world for
those with the appropriate qualifications and experience. Businesses that introduce new items
may find themselves in need of fresh employees to advertise and sell those products to
customers. In relation to TK Maxx, according to ‘My London’, TK Maxx introduced a system
called the ‘One-Way’ System. This system was introduced during the COVID lockdown, in order
to support the social distancing rules. There are already certain critical establishments that
utilise one-way systems if the aisles are too small for customers to walk both ways. Because you
can't go the other way, you have to plan out what you need and where you want to stop. If you
forget something, you'll have to walk the entire way back. As a result, TK Maxx needed to
recruit staff in order to fill the role of standing outside the store to ensure customers are
abiding by the system.
Vacancies Caused by Leavers/Turnover of Staff
Staff members depart for a variety of reasons, and they may or may not need to be replaced in
their positions. Staff may depart for a variety of reasons, including personal reasons such as
relocation, advancements outside the organisation, or greater wages/salaries. Turnovers within
in a business can have negative impacts on the business such as decreased productivity thus a
loss in sales.
Internal Promotions
An internal promotion is when an individual is promoted to a more senior position within the
company itself. An impact this can have on a business is that when an employee gets promoted,
this leaves their previous role vacant, meaning that the business will have to recruit a new
employee in order to fill that role. If the business does not already have a replacement for that
role, this will resort to them having to recruit someone externally which can be costly as well as
time consuming. In relation to TK Maxx, they have a system where if you are a new employer to
the business, you will be known as an “associate”. Then you progress to a staff manager, then
the senior manager. However, when an employee gets promoted from an associate to a staff
Introduction
My name is Rahel Akram. My local newspaper has been publishing a series of insights into
businesses in my area. I have been asked to write a case study of a large business that has 250+
employees. I have to choose a business for this case study. The aim of this case study is to
evaluate the recruitment and selection process link this to my chosen business's success.
Now I need to research 5 large businesses of 250+ employees and choose one business from
the 5 and continue to furthermore evaluate it.
The 5 businesses I have chosen is TK Maxx, Tesco, River Island, John Lewis and Asda.
TJX Companies
TJX Companies is a retail store chain in the United States that sells clothing and other items at
cheaper rates than many of its competitors. TJ Maxx was founded in 1976 in Massachusetts,
USA by Bernard Cammarata. Although being based in the U.S., TJ Maxx have a huge presence in
the UK, with its chain being named TK Maxx. According to ‘The Guardian’, TK Maxx have 14,000
employees as of September 2020.
Tesco
Tesco plc is a British multinational retailer of food and household goods. Tesco was founded in
1919 in the East End of London by Jack Cohen. According to ‘Statista’, in 2021, Tesco had
367,361 employees in Europe.
River Island
River Island is a British high street brand that sells fashion. River Island was founded in the East
End of London in 1948 by Bernard Lewis. According to ‘Statista’ in 2021, River Island has an
average of 4,979 full time employees.
Asda
Asda is a British supermarket chain selling groceries, homeware and clothing through its
clothing brand, ‘George’. Asda was founded in Leeds, UK in 1949 by Noel Stockdale and J.W.
Hindell. According to Asda, they have more than 145,000 employees.
John Lewis
John Lewis & Partners is a brand of high-end department stores. John Lewis was founded in
1864 in London by John Lewis. According to ‘Statista’, at the end of January 2021, John Lewis
had 80,900 employees.
Out of these 5 businesses, I have decided to continue with TJ Maxx
TK Maxx
TK Maxx’s purpose is “to deliver great value to our customers every day. We do this by offering
a rapidly changing assortment of high quality, fashionable, brand name and designer
merchandise, all at amazing values”. As mentioned previously, TJ Maxx has a huge presence in
the UK, with its chain being called TK Maxx. TK Maxx was founded in 1994 as is headquartered
in Hertfordshire. According to, ‘eccormerceDB’, Tk Maxx had a revenue of £74 million in 2020.
According to ‘Statista’, TK Maxx have 349 stores in the UK. I have chosen to write about this
business because it is a large and well known business, which I believe has a lot of information
on how they recruit and select staff in order to maintain their high standards.
, Section 1
P1/M1 (Point 1)
Explain How a Large Business Recruits & Selects Giving Reasons for Their
Processes/Analyse the Different Recruitment Methods, Documents & Selection
Methods Used by TK Maxx (Positive & Negative Impacts)
When running a business, there are many reasons to why the business would need to recruit
staff.
Growth of Business
If the number of consumers or sales are expanding, the company will need to expand its
workforce. Employees may be required on a local, national, or even international level. This is
important in order for the business to keep up with its growth and demand. TK Maxx is a
continually growing business. According to ‘Fashion Network’, TK Maxx had reported a 10.6%
increase from 2021 in annual turnover in 2022. This means that TK Maxx should consider,
recruiting more staff in order to support the increase in demand from the customers.
Furthermore, according to ‘BRC’, the retail market is rapidly growing with the market
generating £439 billion in sales in 2019. In relation to TK Maxx, this would cause the business to
recruit staff. With a growing market, this is important as without a lot of staff, it would make it
harder for TK Maxx to maintain productivity thus affecting the business’s profitability. TK Maxx
is a subsidiary of TJX Companies. According to ‘Wikipedia’, TJX have 4,557 stores opened in 9
countries. In addition to this, TJX is ranked No.97 in the 2021 ‘Fortune 500’ list of the largest
corporations by total revenue in the U.S. This means that with TK Maxx being a part of an
already established business as TJX Companies, when TJX expands, this has an effect on TK
Maxx causes them to expand too. Therefore, with this growth, this entices TK Maxx to start
recruiting more staff to ensure that the business have stores in multiple locations that all have
enough staff to allow the stores to operate efficiently and in a way that satisfies customers. This
in turn will generate TK Maxx sales as well as revenue.
Changing Job Roles
Jobs are being conducted differently because of technological advancements. Self-service tills,
for example, were first deployed in the United Kingdom in 2002, and have since become
widespread. Instead of having employees on the tills waiting for customers, supermarkets are
able to stock the shelves and improve sales as a result of this.
System Change
System changes have an impact on the way jobs are conducted. For example, people are now
able to book flights online as opposed to telephone bookings. Despite this, airline companies
recruited more people to provide live support for customers 24/7 as opposed to bot customer
, support. The use of live support ensured that customer’s issues were solved accurately and up
to their satisfaction. In relation to TK Max, when COVID had caused businesses to close down
their physicals stores, many customers switched over to shopping online. This caused TK Maxx
to resort to focusing entirely on selling their products online. This meant that TK Maxx would
have to recruit more staff in order to maintain the businesses profitability and sales through
online. TK Maxx would have to recruit people for roles such as people who enter the products
on the website, people who research from home the latest customer trends as well as more
people who are available with live chats in order to solve any disputes or enquires customers
may have. These roles are vital in making sure TK Maxx’s online business runs successfully,
without the recruitment of staff for these roles, TK Maxx would be impacted negatively.
Filling New Vacancies by More Space or Product Development
New gaps in the market or environment may need the hiring of more staff to fill them. The year
1976 was the year in which Apple was first available to the general public. Considering that
Apple is a company that places a high value on innovation and intends to continue doing so for
many years to come, there are now job openings at Apple locations throughout the world for
those with the appropriate qualifications and experience. Businesses that introduce new items
may find themselves in need of fresh employees to advertise and sell those products to
customers. In relation to TK Maxx, according to ‘My London’, TK Maxx introduced a system
called the ‘One-Way’ System. This system was introduced during the COVID lockdown, in order
to support the social distancing rules. There are already certain critical establishments that
utilise one-way systems if the aisles are too small for customers to walk both ways. Because you
can't go the other way, you have to plan out what you need and where you want to stop. If you
forget something, you'll have to walk the entire way back. As a result, TK Maxx needed to
recruit staff in order to fill the role of standing outside the store to ensure customers are
abiding by the system.
Vacancies Caused by Leavers/Turnover of Staff
Staff members depart for a variety of reasons, and they may or may not need to be replaced in
their positions. Staff may depart for a variety of reasons, including personal reasons such as
relocation, advancements outside the organisation, or greater wages/salaries. Turnovers within
in a business can have negative impacts on the business such as decreased productivity thus a
loss in sales.
Internal Promotions
An internal promotion is when an individual is promoted to a more senior position within the
company itself. An impact this can have on a business is that when an employee gets promoted,
this leaves their previous role vacant, meaning that the business will have to recruit a new
employee in order to fill that role. If the business does not already have a replacement for that
role, this will resort to them having to recruit someone externally which can be costly as well as
time consuming. In relation to TK Maxx, they have a system where if you are a new employer to
the business, you will be known as an “associate”. Then you progress to a staff manager, then
the senior manager. However, when an employee gets promoted from an associate to a staff
