Chapter 1: Changing Organizations in Our Complex World
Test Bank
1. Organizations are exclusively a human phenomenon.
@ Answer Location: Intro; Cognitive Domain: Knowledge; Question Type: TF
a. True
*b. False
2. Organizational change is the planned alteration of organizational components to improve
the ________________ of organizations.
@ Answer Location: Defining Organizational Change; Cognitive Domain: Knowledge;
Question Type: MC
*a. Effectiveness
b. Profitability
c. Efficiency
d. Culture
3. According to the authors’ focus, which is NOT an example of organizational change?
@ Answer Location: Defining Organizational Change; Cognitive Domain: Comprehension;
Question Type: MC
a. Downsizing
b. Installing new technology
*c. Increasing existing sales efforts
d. Outsourcing
4. The reasons for change are usually clear and easily definable.
,@ Answer Location: Defining Organizational Change; Cognitive Domain: Comprehension;
Question Type: TF
a. True
*b. False
5. Simply announcing a new vision does not mean there will be significant change in the
organization.
@ Answer Location: The Orientation of This Book; Cognitive Domain: Application; Question
Type: TF
*a. True
b. False
6. Why do we need organizations?
@ Answer Location: Intro; Cognitive Domain: Application; Question Type: SA
*a. Deliver services we need; get things done; educate and care for the population
7. The best way to foster strong organization change and commitment includes all of the
following EXCEPT:
@ Answer Location: The Orientation of This Book; Cognitive Domain: Application; Question
Type: MC
a. Instill a broader perspective in employees’ connection to their work
b. Focus on a holistic perspective on change
c. Communicate and elicit ideas from employees about the change
*d. Offer financial incentives for employee compliance
8. Middle managers and employees at all levels should work to change organizational goals
and objectives rather than relying on senior leadership.
@ Answer Location: The Orientation of This Book; Cognitive Domain: Analysis; Question
Type: TF
,*a. True
b. False
9. Describe what the five PESTE factors are and give an example of each one.
@ Answer Location: Environmental Forces Driving Change Today; Cognitive Domain:
Analysis; Question Type: SA
*a. Political, economic, social, technological, and ecological/environmental. Examples:
change in regulations, recession, increased demand for a diverse workforce, global
warming, and trends toward corporate responsibility
10. There is no way for an organization to prepare for environmental change.
@ Answer Location: Environmental Forces Driving Change Today; Cognitive Domain:
Comprehension; Question Type: TF
a. True
*b. False
11. What should companies consider when expanding their reach internationally?
@ Answer Location: Diversity Matters; Cognitive Domain: Application; Question Type: MC
a. The challenges of having a homogenous workforce
b. Maintaining their culture and norms despite cultural shifts
c. Nothing; if they are small companies they will not be affected
*d. Diversity-related challenges and differing rules and regulations
12. The triple bottom line focuses on:
@ Answer Location: The Physical Environment and Social Responsibility Matters; Cognitive
Domain: Knowledge; Question Type: MC
a. Profitability
*b. Sustainability
, c. Efficiency
d. Equality
13. Which of the following is a macro change facing us today?
@ Answer Location: New Technologies; Cognitive Domain: Application; Question Type: MC
*a. Digitization of information
b. Issues with global communication
c. Increased isolation
d. A shrinking market
14. Which of the following is an example of episodic change?
@ Answer Location: Four Types of Organizational Change; Cognitive Domain:
Comprehension; Question Type: MC
a. Alteration of core competencies over time
b. Small changes that tweak the existing system
*c. A new technology that makes current operations obsolete
d. A decade-long change in the makeup of the workforce
15. Which characteristics describe continuous change?
@ Answer Location: Four Types of Organizational Change; Cognitive Domain: Knowledge;
Question Type: MC
a. Sudden
b. Disruptive
c. Infrequent
*d. Self-organized
16. Give an example of a redirecting organizational change.
Test Bank
1. Organizations are exclusively a human phenomenon.
@ Answer Location: Intro; Cognitive Domain: Knowledge; Question Type: TF
a. True
*b. False
2. Organizational change is the planned alteration of organizational components to improve
the ________________ of organizations.
@ Answer Location: Defining Organizational Change; Cognitive Domain: Knowledge;
Question Type: MC
*a. Effectiveness
b. Profitability
c. Efficiency
d. Culture
3. According to the authors’ focus, which is NOT an example of organizational change?
@ Answer Location: Defining Organizational Change; Cognitive Domain: Comprehension;
Question Type: MC
a. Downsizing
b. Installing new technology
*c. Increasing existing sales efforts
d. Outsourcing
4. The reasons for change are usually clear and easily definable.
,@ Answer Location: Defining Organizational Change; Cognitive Domain: Comprehension;
Question Type: TF
a. True
*b. False
5. Simply announcing a new vision does not mean there will be significant change in the
organization.
@ Answer Location: The Orientation of This Book; Cognitive Domain: Application; Question
Type: TF
*a. True
b. False
6. Why do we need organizations?
@ Answer Location: Intro; Cognitive Domain: Application; Question Type: SA
*a. Deliver services we need; get things done; educate and care for the population
7. The best way to foster strong organization change and commitment includes all of the
following EXCEPT:
@ Answer Location: The Orientation of This Book; Cognitive Domain: Application; Question
Type: MC
a. Instill a broader perspective in employees’ connection to their work
b. Focus on a holistic perspective on change
c. Communicate and elicit ideas from employees about the change
*d. Offer financial incentives for employee compliance
8. Middle managers and employees at all levels should work to change organizational goals
and objectives rather than relying on senior leadership.
@ Answer Location: The Orientation of This Book; Cognitive Domain: Analysis; Question
Type: TF
,*a. True
b. False
9. Describe what the five PESTE factors are and give an example of each one.
@ Answer Location: Environmental Forces Driving Change Today; Cognitive Domain:
Analysis; Question Type: SA
*a. Political, economic, social, technological, and ecological/environmental. Examples:
change in regulations, recession, increased demand for a diverse workforce, global
warming, and trends toward corporate responsibility
10. There is no way for an organization to prepare for environmental change.
@ Answer Location: Environmental Forces Driving Change Today; Cognitive Domain:
Comprehension; Question Type: TF
a. True
*b. False
11. What should companies consider when expanding their reach internationally?
@ Answer Location: Diversity Matters; Cognitive Domain: Application; Question Type: MC
a. The challenges of having a homogenous workforce
b. Maintaining their culture and norms despite cultural shifts
c. Nothing; if they are small companies they will not be affected
*d. Diversity-related challenges and differing rules and regulations
12. The triple bottom line focuses on:
@ Answer Location: The Physical Environment and Social Responsibility Matters; Cognitive
Domain: Knowledge; Question Type: MC
a. Profitability
*b. Sustainability
, c. Efficiency
d. Equality
13. Which of the following is a macro change facing us today?
@ Answer Location: New Technologies; Cognitive Domain: Application; Question Type: MC
*a. Digitization of information
b. Issues with global communication
c. Increased isolation
d. A shrinking market
14. Which of the following is an example of episodic change?
@ Answer Location: Four Types of Organizational Change; Cognitive Domain:
Comprehension; Question Type: MC
a. Alteration of core competencies over time
b. Small changes that tweak the existing system
*c. A new technology that makes current operations obsolete
d. A decade-long change in the makeup of the workforce
15. Which characteristics describe continuous change?
@ Answer Location: Four Types of Organizational Change; Cognitive Domain: Knowledge;
Question Type: MC
a. Sudden
b. Disruptive
c. Infrequent
*d. Self-organized
16. Give an example of a redirecting organizational change.
