1. _____ is defined as getting work done through others.
a. Orientation
b. Marketing
c. Management
d. Accounting
ANSWER: c
2. When Ruth was hired by Graham Services Inc. to head its customer service operations, she was
told that her role involved supervising the work of her employees and ensuring that they did their
jobs well. Ruth's job is related to:
a. marketing.
b. recruitment.
c. management.
d. finance.
ANSWER: c
3. At Troysten Inc., a construction company, Edwin's job responsibilities include monitoring the
work carried out by the company's site engineers. He is also responsible for ensuring that all the
engineers are provided with ample guidance and supervision so that they can perform all the
assigned tasks to the best of their ability. In the given scenario, Edwin's job is related to _____.
a. accounting
b. sales
c. management
d. production
ANSWER: c
4. Relish Inc. is a fruit juice manufacturing company. The company ensures that raw materials are
fully utilized. It also makes sure that minimal waste is produced. The juice extracting and
packaging units of the company are designed in such way that the quality of its products is
maintained with minimal costs. Relish is involved in achieving _____.
, a. effectiveness
b. efficiency
c. autonomy
d. power
ANSWER: b
5. Trent Automobiles Inc. was expecting a large shipment of scrap metal a week earlier. As the
shipment did not arrive on time, the supply manager at Trent Automobiles was forced to place
another order for the same quantity of scrap metal from a local manufacturer. As a result, its car
manufacturing processes got delayed and expenses increased. In this scenario, Trent Automobiles
is demonstrating a lack of _____.
a. synergy
b. disintermediation
c. automation
d. efficiency
ANSWER: d
6. To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated most
of its production processes using Computer Numeric Control (CNC) machines. This reduced the
labor cost, wastage of raw materials, and rejection of finished goods due to quality issues. In the
context of management, the automation of production processes at Debronth Inc. exemplifies
_____.
a. synergy
b. efficiency
c. autonomy
d. contingency
ANSWER: b
7. _____ involves accomplishing tasks that help fulfill organizational objectives.
, a. Effectiveness
b. Equity
c. Synergy
d. Retrenchment
ANSWER: a
8. Venus Diner, a fast food restaurant, has installed two additional billing counters to reduce
waiting time for its customers. This has helped the restaurant improve its customer service and
satisfaction. This scenario illustrates that Venus Diner is striving for _____.
a. effectiveness
b. consistency
c. synergy
d. cohesiveness
ANSWER: a
9. Calverd Bank was one of the first banks to open a branch in the rural county of Shirles. Even
after many other banks opened their branches in Shirles, Calverd Bank continues to have the
biggest market share because of its excellent customer service. In the context of management, the
Shirles branch of Calverd Bank illustrates _____.
a. synergy
b. efficiency
c. autonomy
d. effectiveness
ANSWER: d
10. Providing a great shopping experience to customers is one of the important objectives of
Purple Fashions Inc., a clothing store. To achieve this objective, the company has a team of
committed customer service professionals, whose job is to ensure that customers get exactly what
they want. This scenario illustrates that Purple Fashions is trying to achieve _____.
, a. organizational commitment
b. employee productivity
c. employee satisfaction
d. organizational effectiveness
ANSWER: d
11. In the context of management functions, which of the following is true of planning?
a. It is one of the best ways to improve performance.
b. It is the last function of management.
c. It involves monitoring progress toward goal achievement.
d. It involves hiring and leading workers.
ANSWER: a
12. Identify a true statement about planning.
a. It is the process of monitoring progress toward goal achievement.
b. It involves deciding where decisions will be made.
c. It encourages employees to engage in behaviors directly related to goal
accomplishment.
d. It involves inspiring and motivating workers to work hard to achieve organizational
goals.
ANSWER: c
13. After Hayworth Publishers realized that it was incurring losses, it set new objectives. These
objectives were to increase revenues by at least five percent and reduce net losses by at least 80
percent by the end of the next fiscal year. In this scenario, which of the following management
functions was most likely involved in setting these goals and determining a means for the
company to meet them?
a. Controlling
b. Organizing
a. Orientation
b. Marketing
c. Management
d. Accounting
ANSWER: c
2. When Ruth was hired by Graham Services Inc. to head its customer service operations, she was
told that her role involved supervising the work of her employees and ensuring that they did their
jobs well. Ruth's job is related to:
a. marketing.
b. recruitment.
c. management.
d. finance.
ANSWER: c
3. At Troysten Inc., a construction company, Edwin's job responsibilities include monitoring the
work carried out by the company's site engineers. He is also responsible for ensuring that all the
engineers are provided with ample guidance and supervision so that they can perform all the
assigned tasks to the best of their ability. In the given scenario, Edwin's job is related to _____.
a. accounting
b. sales
c. management
d. production
ANSWER: c
4. Relish Inc. is a fruit juice manufacturing company. The company ensures that raw materials are
fully utilized. It also makes sure that minimal waste is produced. The juice extracting and
packaging units of the company are designed in such way that the quality of its products is
maintained with minimal costs. Relish is involved in achieving _____.
, a. effectiveness
b. efficiency
c. autonomy
d. power
ANSWER: b
5. Trent Automobiles Inc. was expecting a large shipment of scrap metal a week earlier. As the
shipment did not arrive on time, the supply manager at Trent Automobiles was forced to place
another order for the same quantity of scrap metal from a local manufacturer. As a result, its car
manufacturing processes got delayed and expenses increased. In this scenario, Trent Automobiles
is demonstrating a lack of _____.
a. synergy
b. disintermediation
c. automation
d. efficiency
ANSWER: d
6. To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated most
of its production processes using Computer Numeric Control (CNC) machines. This reduced the
labor cost, wastage of raw materials, and rejection of finished goods due to quality issues. In the
context of management, the automation of production processes at Debronth Inc. exemplifies
_____.
a. synergy
b. efficiency
c. autonomy
d. contingency
ANSWER: b
7. _____ involves accomplishing tasks that help fulfill organizational objectives.
, a. Effectiveness
b. Equity
c. Synergy
d. Retrenchment
ANSWER: a
8. Venus Diner, a fast food restaurant, has installed two additional billing counters to reduce
waiting time for its customers. This has helped the restaurant improve its customer service and
satisfaction. This scenario illustrates that Venus Diner is striving for _____.
a. effectiveness
b. consistency
c. synergy
d. cohesiveness
ANSWER: a
9. Calverd Bank was one of the first banks to open a branch in the rural county of Shirles. Even
after many other banks opened their branches in Shirles, Calverd Bank continues to have the
biggest market share because of its excellent customer service. In the context of management, the
Shirles branch of Calverd Bank illustrates _____.
a. synergy
b. efficiency
c. autonomy
d. effectiveness
ANSWER: d
10. Providing a great shopping experience to customers is one of the important objectives of
Purple Fashions Inc., a clothing store. To achieve this objective, the company has a team of
committed customer service professionals, whose job is to ensure that customers get exactly what
they want. This scenario illustrates that Purple Fashions is trying to achieve _____.
, a. organizational commitment
b. employee productivity
c. employee satisfaction
d. organizational effectiveness
ANSWER: d
11. In the context of management functions, which of the following is true of planning?
a. It is one of the best ways to improve performance.
b. It is the last function of management.
c. It involves monitoring progress toward goal achievement.
d. It involves hiring and leading workers.
ANSWER: a
12. Identify a true statement about planning.
a. It is the process of monitoring progress toward goal achievement.
b. It involves deciding where decisions will be made.
c. It encourages employees to engage in behaviors directly related to goal
accomplishment.
d. It involves inspiring and motivating workers to work hard to achieve organizational
goals.
ANSWER: c
13. After Hayworth Publishers realized that it was incurring losses, it set new objectives. These
objectives were to increase revenues by at least five percent and reduce net losses by at least 80
percent by the end of the next fiscal year. In this scenario, which of the following management
functions was most likely involved in setting these goals and determining a means for the
company to meet them?
a. Controlling
b. Organizing
