Managing for Quality and Performance Excellence, Evans - Complete test bank - exam questions - quizzes (updated 2022)

1. People view quality subjectively and in relation to differing criteria based on their individual
roles in the production-marketing value chain.
a. True

b. False

ANSWER: True

POINTS: 1

DIFFICULTY: Difficulty: Easy

ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value

TOPICS: DESC.EVAB.17.01.01 Defining Quality

KEYWORDS: Bloom's: Knowledge



2. The transcendent definition of quality was first defined as the goodness of a product.
a. True

b. False

ANSWER: True

POINTS: 1

DIFFICULTY: Difficulty: Easy

ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value

TOPICS: DESC.EVAB.17.01.01 Defining Quality

KEYWORDS: Bloom's: Comprehension



3. According to the product perspective of quality, a smaller number of product attributes are
equivalent to higher quality.
a. True

b. False

,ANSWER: False

POINTS: 1

DIFFICULTY: Difficulty: Easy

ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value

TOPICS: DESC.EVAB.17.01.01 Defining Quality

KEYWORDS: Bloom's: Knowledge



4. The user perspective of quality judges a product based on how well the product performs its
intended function.
a. True

b. False

ANSWER: True

POINTS: 1

DIFFICULTY: Difficulty: Easy

ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value

TOPICS: DESC.EVAB.17.01.01 Defining Quality

KEYWORDS: Bloom's: Knowledge



5. According to the manufacturing perspective of quality, quality is based on the consistency
between goods and services.
a. True

b. False

ANSWER: True

POINTS: 1

DIFFICULTY: Difficulty: Moderate

,ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value

TOPICS: DESC.EVAB.17.01.01 Defining Quality

KEYWORDS: Bloom's: Comprehension



6. Inspection was the primary means of quality control during the first half of the twentieth
century.
a. True

b. False

ANSWER: True

POINTS: 1

DIFFICULTY: Difficulty: Easy

ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value

TOPICS: DESC.EVAB.17.01.02 History of Quality Management

KEYWORDS: Bloom's: Knowledge



7. During the 1940s and 1950s, after World War II, the quality of products was the most
important priority of top managers as it was recognized as the key to worldwide success.
a. True

b. False

ANSWER: False

POINTS: 1

DIFFICULTY: Difficulty: Moderate

ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value

TOPICS: DESC.EVAB.17.01.02 History of Quality Management

, KEYWORDS: Bloom's: Comprehension



8. Although quality can drive business success, it cannot guarantee it, and one must not infer that
business failures or stock price drops are the result of poor quality.
a. True

b. False

ANSWER: True

POINTS: 1

DIFFICULTY: Difficulty: Moderate

ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value

TOPICS: DESC.EVAB.17.01.02 History of Quality Management

KEYWORDS: Bloom's: Comprehension



9. The Six Sigma approach for quality improvement requires increased levels of training and
education for managers, and not for front-line employees.
a. True

b. False

ANSWER: False

POINTS: 1

DIFFICULTY: Difficulty: Easy

ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value

TOPICS: DESC.EVAB.17.01.02 History of Quality Management

KEYWORDS: Bloom's: Knowledge



10. It is the responsibility of the marketing and sales department to learn about the products and
product features that consumers want, and the prices they are willing to pay for those products.