Management The New Workplace, Daft - Complete test bank - exam questions - quizzes (updated 2022)

CHAPTER 1—INNOVATION FOR TURBULENT TIMES




TRUE/FALSE



1. Management is often considered universal because it uses organizational resources to
accomplish goals and attain high performance in any profit or not-for-profit organization.


ANS: T PTS: 1 DIF: 1

OBJ: Type: DEF NAT: AACSB Analytic | Creation of value



2. The management process involves the attainment of organizational goals through planning,
organizing, leading and controlling.


ANS: T PTS: 1 DIF: 1

OBJ: Type: DEF NAT: AACSB Analytic | Creation of value



3. An organization is a social entity that is goal-directed and deliberately structured.


ANS: T PTS: 1 DIF: 1

OBJ: Type: DEF NAT: AACSB Analytic | Creation of value



4. An effective manager attains the organization's goals in an effective and efficient manner
primarily using planning and leading.


ANS: F PTS: 1 DIF: 2

OBJ: Type: DEF NAT: AACSB Analytic | Creation of value



5. Efficiency refers to the degree to which an organization achieves a stated objective.

, ANS: F PTS: 1 DIF: 1

OBJ: Type: DEF NAT: AACSB Analytic | Creation of value



6. The three levels in the hierarchy of managers are human, technical, and front-line.


ANS: F PTS: 1 DIF: 1

OBJ: Type: DEF NAT: AACSB Analytic | Creation of value



7. Becoming a manager means becoming a new person and viewing oneself in a completely
new way.


ANS: T PTS: 1 DIF: 2

OBJ: Type: COMP NAT: AACSB Analytic | Creation of value



8. In the figurehead role, the manager performs ceremonial and symbolic duties.


ANS: T PTS: 1 DIF: 2

OBJ: Type: DEF NAT: AACSB Communication | Individual dynamics

, 9. The most important role of a small business manager is that of a spokesperson.


ANS: T PTS: 1 DIF: 1

OBJ: Type: COMP NAT: AACSB Communication | Individual
dynamics



10. Because of changes in technology, globalization, and diversity, organizations are learning to
value stability and efficiency over change and speed.


ANS: F PTS: 1 DIF: 2

OBJ: Type: COMP NAT: AACSB Analytic | Creation of value



11. To be successful in today’s environment, managers must develop new competencies that
include coaching and building collaborative relationships.


ANS: T PTS: 1 DIF: 1

OBJ: Type: COMP NAT: AACSB Analytic | Individual dynamics



12. Being visible and putting people before business are among the important leadership skills
during crisis management.


ANS: T PTS: 1 DIF: 2

OBJ: Type: COMP NAT: AACSB Analytic | Leadership principles



13. The learning organization is an attitude or philosophy about what an organization can
become.


ANS: T PTS: 1 DIF: 2

OBJ: Type: DEF NAT: AACSB Analytic | Group dynamics

, 14. The fundamental units in a learning organization are the command and the control teams.


ANS: F PTS: 1 DIF: 2

OBJ: Type: DEF NAT: AACSB Analytic | HRM



15. Traditional management tries to limit employees' actions, while empowering management
expands their activity levels.


ANS: T PTS: 1 DIF: 2

OBJ: Type: DEF NAT: AACSB Analytic | HRM



16. In learning organizations, people are a cost to be minimized for managers.


ANS: F PTS: 1 DIF: 2

OBJ: Type: DEF NAT: AACSB Analytic | HRM



17. The three types of e-commerce are business-to-business, business-to-consumer, and
consumer-to-consumer.


ANS: T PTS: 1 DIF: 1

OBJ: Type: DEF NAT: AACSB Technology | Information technologies



18. Knowledge management refers to efforts to systematically find, organize, and restrict a
company’s intellectual capital and to carefully control the learning processes so that
knowledge is only shared on a limited basis.


ANS: F PTS: 1 DIF: 1

OBJ: Type: DEF NAT: AACSB Technology | Information technologies



19. Political forces are aspects of a culture that guide and influence relationships among people.