1. “How does the competitive landscape shape the potential for success or failure?” Which of the
following pillars of managing organizations addresses this question?
a. Strategic positioning
b. Organizational design and structure
c. Individual leadership
d. Shareholder value
ANSWER: a
2. Which of the following questions is addressed by the organizational perspective of
management?
a. How should a business compete?
b. How will performance be measured?
c. What strategy will allow a firm to adapt as the context evolves?
d. How do managers use power and influence?
ANSWER: b
3. After hiring a consultant, a senior management team realized that the organization’s structure
did not enable proper usage of its resources and the culture was not reinforcing employee
performance. Which of the following pillars of managing organizations has the organization
failed to consider?
a. Strategic positioning
b. Organizational design
c. Individual leadership
d. Organizational climate
ANSWER: b
4. Z-Gadgets often faces opposition when it goes into a community to open a new Z-Gadgets
store. One reason for this is that the management of Z-Gadgets has been accused of unethical
acts, such as discriminating against women and minorities. The top managers' poor treatment of
women and minority employees might be considered a failure with respect to what area of
,managing organizations?
a. Strategic positioning
b. Organizational design
c. Individual leadership
d. Shareholder value
ANSWER: c
5. Which of the following statements about the three pillars of management is true?
a.The interaction between the three pillars of management is a linear process.
b.The strategic perspective involves developing and aligning the organizational
components to achieve strategic objectives.
c.The interplay of strategy, organizational design, and individual action operates within
a broad contextual landscape.
d.Individual leadership addresses the impact of globalization on competitive positioning
of a business.
ANSWER: c
6. One increasingly popular acronym that captures the context in which today's organizations
compete is VUCA. Which of the following is NOT a term that the letters of VUCA represent?
a. Volatile
b. Uncertain
c. Competitive
d. Ambiguous
ANSWER: c
7. Which of the following is the most important skill of a middle manager?
a. Technical skills to earn credibility of his/her team
b. Interpersonal skills such as motivating and developing teams
c. Setting vision and objectives for the organization
, d. Conceptual skills for developing the organization’s strategy
ANSWER: b
8. Which of the following individuals is the best example of a frontline supervisor?
a. A person who, along with other senior executives, develops the organization’s strategy
using conceptual skills
b.A person who develops and motivates his team using interpersonal skills
c. A person who focuses on technical issues to ensure that operations are running
smoothly
d.A person who sets the vision and objectives of an organization
ANSWER: c
9. John is a top executive in an organization. He is involved in developing and improving the
organization's strategy by working along with other senior executives. From this scenario, it can
be inferred that John uses the _______ of management.
a. technical skills
b. conceptual skills
c. interpersonal skills
d. behavioral skills
ANSWER: b
10. The factor that distinguishes leadership from management is that
a. leadership focuses on planning and budgeting.
b. leadership is the act of working with people to accomplish a desired goal.
c. leadership involves budgeting, controlling, and staffing resources.
d. leadership is the ability to drive change through motivation.
ANSWER: d
11. Helen, a senior executive, works with others to create the strategic positioning that will enable
, the firm to effectively compete in the marketplace. From this scenario, it can be inferred that
Helen uses the _______ of management.
a. technical skills
b. conceptual skills
c. interpersonal skills
d. behavioral skills
ANSWER: c
12. Which of the following individuals is the best example of a senior executive?
a. A person who helps refine the organization’s strategy using conceptual skills
b. A person who develops and motivates his team using interpersonal skills
c. A person who focuses on technical issues to ensure that operations are running
smoothly
d. A person who sets the vision and objectives of an organization
ANSWER: d
13. The frontline managers of a firm are feeling directionless and resistant to change. Middle
management has failed in providing
a. a plan.
b. a budget.
c. delegation of duties.
d. leadership.
ANSWER: d
14. Harry, a top manager of an organization, clearly differentiated the tasks and responsibilities of
his employees. Moreover, he emphasized that top-level executives should do the planning and
lower-level executives should execute those plans. Identify the management technique used by
Harry.
a. Bureaucratic organization structure
following pillars of managing organizations addresses this question?
a. Strategic positioning
b. Organizational design and structure
c. Individual leadership
d. Shareholder value
ANSWER: a
2. Which of the following questions is addressed by the organizational perspective of
management?
a. How should a business compete?
b. How will performance be measured?
c. What strategy will allow a firm to adapt as the context evolves?
d. How do managers use power and influence?
ANSWER: b
3. After hiring a consultant, a senior management team realized that the organization’s structure
did not enable proper usage of its resources and the culture was not reinforcing employee
performance. Which of the following pillars of managing organizations has the organization
failed to consider?
a. Strategic positioning
b. Organizational design
c. Individual leadership
d. Organizational climate
ANSWER: b
4. Z-Gadgets often faces opposition when it goes into a community to open a new Z-Gadgets
store. One reason for this is that the management of Z-Gadgets has been accused of unethical
acts, such as discriminating against women and minorities. The top managers' poor treatment of
women and minority employees might be considered a failure with respect to what area of
,managing organizations?
a. Strategic positioning
b. Organizational design
c. Individual leadership
d. Shareholder value
ANSWER: c
5. Which of the following statements about the three pillars of management is true?
a.The interaction between the three pillars of management is a linear process.
b.The strategic perspective involves developing and aligning the organizational
components to achieve strategic objectives.
c.The interplay of strategy, organizational design, and individual action operates within
a broad contextual landscape.
d.Individual leadership addresses the impact of globalization on competitive positioning
of a business.
ANSWER: c
6. One increasingly popular acronym that captures the context in which today's organizations
compete is VUCA. Which of the following is NOT a term that the letters of VUCA represent?
a. Volatile
b. Uncertain
c. Competitive
d. Ambiguous
ANSWER: c
7. Which of the following is the most important skill of a middle manager?
a. Technical skills to earn credibility of his/her team
b. Interpersonal skills such as motivating and developing teams
c. Setting vision and objectives for the organization
, d. Conceptual skills for developing the organization’s strategy
ANSWER: b
8. Which of the following individuals is the best example of a frontline supervisor?
a. A person who, along with other senior executives, develops the organization’s strategy
using conceptual skills
b.A person who develops and motivates his team using interpersonal skills
c. A person who focuses on technical issues to ensure that operations are running
smoothly
d.A person who sets the vision and objectives of an organization
ANSWER: c
9. John is a top executive in an organization. He is involved in developing and improving the
organization's strategy by working along with other senior executives. From this scenario, it can
be inferred that John uses the _______ of management.
a. technical skills
b. conceptual skills
c. interpersonal skills
d. behavioral skills
ANSWER: b
10. The factor that distinguishes leadership from management is that
a. leadership focuses on planning and budgeting.
b. leadership is the act of working with people to accomplish a desired goal.
c. leadership involves budgeting, controlling, and staffing resources.
d. leadership is the ability to drive change through motivation.
ANSWER: d
11. Helen, a senior executive, works with others to create the strategic positioning that will enable
, the firm to effectively compete in the marketplace. From this scenario, it can be inferred that
Helen uses the _______ of management.
a. technical skills
b. conceptual skills
c. interpersonal skills
d. behavioral skills
ANSWER: c
12. Which of the following individuals is the best example of a senior executive?
a. A person who helps refine the organization’s strategy using conceptual skills
b. A person who develops and motivates his team using interpersonal skills
c. A person who focuses on technical issues to ensure that operations are running
smoothly
d. A person who sets the vision and objectives of an organization
ANSWER: d
13. The frontline managers of a firm are feeling directionless and resistant to change. Middle
management has failed in providing
a. a plan.
b. a budget.
c. delegation of duties.
d. leadership.
ANSWER: d
14. Harry, a top manager of an organization, clearly differentiated the tasks and responsibilities of
his employees. Moreover, he emphasized that top-level executives should do the planning and
lower-level executives should execute those plans. Identify the management technique used by
Harry.
a. Bureaucratic organization structure
