Business igcse (0450) page 631 to 648
Section 4 Part 20 Achieving Quality Production
A business needs to ensure that all the products or services it
sells are do not have any faults or defects.
Quality products help businesses:
Þ establish a brand image
Þ build brand loyalty
Þ maintain a good reputation
Þ increase sales
Þ attract new customers.
If the quality is not maintained:
• lose customers to competitors
• have to replace faulty products or offer to repeat a service
that was poor this increases costs
• customers tell other people and a bad reputation is built
A business needs a good with a good design – it is
manufactured without any faults and satisfies consumer needs
and wants.
Businesses providing a service also need to ensure the service
is up to standard
Therefore, quality is important
Quality Control
Traditional way- there was a quality control department that
checked the product for any faults, if errors are found the whole
batch would be scrapped
Advantages
Þ tries to eliminate any faults before getting to the consumer
Þ less training for employees as inspectors are employed
Section 4 Part 20 Achieving Quality Production
A business needs to ensure that all the products or services it
sells are do not have any faults or defects.
Quality products help businesses:
Þ establish a brand image
Þ build brand loyalty
Þ maintain a good reputation
Þ increase sales
Þ attract new customers.
If the quality is not maintained:
• lose customers to competitors
• have to replace faulty products or offer to repeat a service
that was poor this increases costs
• customers tell other people and a bad reputation is built
A business needs a good with a good design – it is
manufactured without any faults and satisfies consumer needs
and wants.
Businesses providing a service also need to ensure the service
is up to standard
Therefore, quality is important
Quality Control
Traditional way- there was a quality control department that
checked the product for any faults, if errors are found the whole
batch would be scrapped
Advantages
Þ tries to eliminate any faults before getting to the consumer
Þ less training for employees as inspectors are employed
