Operations & Supply Chain Management
Operations & Supply Chain
Management
Aantekeningen
Table of Contents
College 1................................................................................................................................................ 3
Operations & Supply Chain Management introduction.......................................................................3
OGCM Key issues.............................................................................................................................. 7
Appendices...................................................................................................................................... 10
College 2.............................................................................................................................................. 12
What is strategy and why do we need on?.......................................................................................12
OGCM Performance objectives........................................................................................................ 15
The essence of Operations Strategy................................................................................................ 16
Mini case 1: Zara.............................................................................................................................. 17
The Cost-Quality trade-off................................................................................................................ 17
How to develop an Operations Strategy?.........................................................................................19
College 3.............................................................................................................................................. 21
Process Analysis.............................................................................................................................. 21
Operations Management Design...................................................................................................... 29
Process matrix / Layout................................................................................................................ 29
Order Penetration Point / Customer Order Decouplin Point / Klant Order Ontkoppel Punt...........32
Network Design: Supplier relations / Outsourcing.........................................................................36
College 4.............................................................................................................................................. 37
Variability Management.................................................................................................................... 37
Matching Demand & Supply............................................................................................................. 43
Bullwhip effect.................................................................................................................................. 46
Appendices...................................................................................................................................... 51
College 5.............................................................................................................................................. 52
OGCM Control.................................................................................................................................. 52
Inventory Management..................................................................................................................... 54
Supply Chain Optimization............................................................................................................... 63
College 6.............................................................................................................................................. 70
Lean (& Agile) Management............................................................................................................. 70
Orgin & Key concepts................................................................................................................... 70
Lean philosophy: four perspectives.............................................................................................. 72
Lean principles.............................................................................................................................. 75
Lean tools..................................................................................................................................... 77
Agile: fast development cycles...................................................................................................... 81
Total Quality Management............................................................................................................... 83
1
,Operations & Supply Chain Management
Supply Chain Collaboration.............................................................................................................. 84
Appendices...................................................................................................................................... 87
Kanban......................................................................................................................................... 87
Statistical Process Control (SPC)................................................................................................. 88
Quality management..................................................................................................................... 89
Formuleblad......................................................................................................................................... 90
Strategy............................................................................................................................................ 90
Process Analysis.............................................................................................................................. 90
Variability Management.................................................................................................................... 91
Inventory management..................................................................................................................... 91
Oefenvragen........................................................................................................................................ 93
Lean................................................................................................................................................. 93
Lean 2.............................................................................................................................................. 94
Table Standard normal distribution................................................................................................... 95
2
,Operations & Supply Chain Management
College 1
Operations & Supply Chain Management introduction
Figure 1: de supply chain
Supply Chain Management
The systematic and strategic coordination of
The traditional business functions within companies, and Coordination between entities
The activities between the companies in the supply chain Strategic / Long-term
With the goal to Win-win
Improve the long-term performance of Internal and external
The individual organizations, and
The entire supply chain
Internal and External SCM
3
, Operations & Supply Chain Management
Figure 2: SCM: three types of flows
Operations Management: Management of the Transformation Process in an effective & efficient way
Managing the Transformation Process in an effective and efficient way
Effective: Do the right job Create Value
The right products
To the right customer
At the right time
At the right quality
Efficient: Do the job right Remove Waste
At minimal costs
Transformation Process
Figure 3: Transformation Process
Figure 4: Transformation Process
4
Operations & Supply Chain
Management
Aantekeningen
Table of Contents
College 1................................................................................................................................................ 3
Operations & Supply Chain Management introduction.......................................................................3
OGCM Key issues.............................................................................................................................. 7
Appendices...................................................................................................................................... 10
College 2.............................................................................................................................................. 12
What is strategy and why do we need on?.......................................................................................12
OGCM Performance objectives........................................................................................................ 15
The essence of Operations Strategy................................................................................................ 16
Mini case 1: Zara.............................................................................................................................. 17
The Cost-Quality trade-off................................................................................................................ 17
How to develop an Operations Strategy?.........................................................................................19
College 3.............................................................................................................................................. 21
Process Analysis.............................................................................................................................. 21
Operations Management Design...................................................................................................... 29
Process matrix / Layout................................................................................................................ 29
Order Penetration Point / Customer Order Decouplin Point / Klant Order Ontkoppel Punt...........32
Network Design: Supplier relations / Outsourcing.........................................................................36
College 4.............................................................................................................................................. 37
Variability Management.................................................................................................................... 37
Matching Demand & Supply............................................................................................................. 43
Bullwhip effect.................................................................................................................................. 46
Appendices...................................................................................................................................... 51
College 5.............................................................................................................................................. 52
OGCM Control.................................................................................................................................. 52
Inventory Management..................................................................................................................... 54
Supply Chain Optimization............................................................................................................... 63
College 6.............................................................................................................................................. 70
Lean (& Agile) Management............................................................................................................. 70
Orgin & Key concepts................................................................................................................... 70
Lean philosophy: four perspectives.............................................................................................. 72
Lean principles.............................................................................................................................. 75
Lean tools..................................................................................................................................... 77
Agile: fast development cycles...................................................................................................... 81
Total Quality Management............................................................................................................... 83
1
,Operations & Supply Chain Management
Supply Chain Collaboration.............................................................................................................. 84
Appendices...................................................................................................................................... 87
Kanban......................................................................................................................................... 87
Statistical Process Control (SPC)................................................................................................. 88
Quality management..................................................................................................................... 89
Formuleblad......................................................................................................................................... 90
Strategy............................................................................................................................................ 90
Process Analysis.............................................................................................................................. 90
Variability Management.................................................................................................................... 91
Inventory management..................................................................................................................... 91
Oefenvragen........................................................................................................................................ 93
Lean................................................................................................................................................. 93
Lean 2.............................................................................................................................................. 94
Table Standard normal distribution................................................................................................... 95
2
,Operations & Supply Chain Management
College 1
Operations & Supply Chain Management introduction
Figure 1: de supply chain
Supply Chain Management
The systematic and strategic coordination of
The traditional business functions within companies, and Coordination between entities
The activities between the companies in the supply chain Strategic / Long-term
With the goal to Win-win
Improve the long-term performance of Internal and external
The individual organizations, and
The entire supply chain
Internal and External SCM
3
, Operations & Supply Chain Management
Figure 2: SCM: three types of flows
Operations Management: Management of the Transformation Process in an effective & efficient way
Managing the Transformation Process in an effective and efficient way
Effective: Do the right job Create Value
The right products
To the right customer
At the right time
At the right quality
Efficient: Do the job right Remove Waste
At minimal costs
Transformation Process
Figure 3: Transformation Process
Figure 4: Transformation Process
4
