Chapter 11 Human resource management
1.1. Human resources management and organization effectiveness ........................................... 2
2. Human resources planning ....................................................................................................... 2
2.1. Job analysis.......................................................................................................................... 2
2.2. Job description ..................................................................................................................... 2
2.3. Job specification ................................................................................................................... 2
2.4. Human resources forecasting ............................................................................................... 3
2.5. Human resources plan.......................................................................................................... 3
3. Finding qualified workers .......................................................................................................... 3
3.1. Recruiting ............................................................................................................................. 3
3.1.1. Recruiting from inside ................................................................................................... 3
3.1.2. Recruitment from outside .............................................................................................. 3
3.1.3. Recruitment procedure ................................................................................................. 4
3.1.4. Recruitment techniques ................................................................................................ 4
3.2. Selection .............................................................................................................................. 4
4. Developing qualified workers .................................................................................................... 4
4.1. Human resources development ............................................................................................ 4
4.2. Development methods.......................................................................................................... 5
4.3. Performance appraisal.......................................................................................................... 5
5. Keeping qualified workers ......................................................................................................... 5
5.1. Compensation of employees ................................................................................................ 5
5.1.1. Types of compensation................................................................................................. 6
5.2. Amount of compensation ...................................................................................................... 6
6. Motivating employees ................................................................................................................ 6
6.1.1. Motivation in workplace................................................................................................. 6
6.1.2. Content approach to motivation .................................................................................... 7
6.1.3. Process approach to motivation .................................................................................... 7
6.2. Employee motivational strategies ......................................................................................... 8
Chapter 11 Human resource management.doc 1
, 1.1. Human resources management and organization effectiveness
• Successful organization share human resources management attributes:
o Participative style of management
o Communication with all levels of employees
o Promotion from within
o Training of employees
o Rewarding of good work
• Contribution of human resources or organization effectiveness:
o Assisting everybody in organization to reach stated goals
o Making efficient use of skills and abilities of workforce
o Providing organization with well trained motivated employees
o Assisting in attainment of employee job satisfaction + self actualization
o Dev a quality of work life that makes employment in organization desirable
o Assisting with maintenance of ethical policies and socially responsible behaviour
o Managing change to mutual advantage of indiv, groups, organization and public
o Executing human resources functional activities in proff manner
2. Human resources planning
• Process of using organization goals and strategy to forecast organization human resources needs
in terms of finding, dev and keeping qualified workforce
o Identify work being done in business at present (job analysis + job description)
o Identify type of employee needed to do work (job specification)
o Identify number of employees needed in future (human resources planning and
forecasting)
2.1. Job analysis
• Process describing and recording info about job behaviours and activities
• One method is observation by qualified job analyst
• Can be done for manual labor
• For administrative work – do interviewing
2.2. Job description
• Data collected put in writing = job description
• Must be easy readable
2.3. Job specification
• Is personal qualifications an employee must posses to perform duties and responsibilities depicted
in job description
• Details the knowledge, skill, abilities, education and experience
Chapter 11 Human resource management.doc 2
1.1. Human resources management and organization effectiveness ........................................... 2
2. Human resources planning ....................................................................................................... 2
2.1. Job analysis.......................................................................................................................... 2
2.2. Job description ..................................................................................................................... 2
2.3. Job specification ................................................................................................................... 2
2.4. Human resources forecasting ............................................................................................... 3
2.5. Human resources plan.......................................................................................................... 3
3. Finding qualified workers .......................................................................................................... 3
3.1. Recruiting ............................................................................................................................. 3
3.1.1. Recruiting from inside ................................................................................................... 3
3.1.2. Recruitment from outside .............................................................................................. 3
3.1.3. Recruitment procedure ................................................................................................. 4
3.1.4. Recruitment techniques ................................................................................................ 4
3.2. Selection .............................................................................................................................. 4
4. Developing qualified workers .................................................................................................... 4
4.1. Human resources development ............................................................................................ 4
4.2. Development methods.......................................................................................................... 5
4.3. Performance appraisal.......................................................................................................... 5
5. Keeping qualified workers ......................................................................................................... 5
5.1. Compensation of employees ................................................................................................ 5
5.1.1. Types of compensation................................................................................................. 6
5.2. Amount of compensation ...................................................................................................... 6
6. Motivating employees ................................................................................................................ 6
6.1.1. Motivation in workplace................................................................................................. 6
6.1.2. Content approach to motivation .................................................................................... 7
6.1.3. Process approach to motivation .................................................................................... 7
6.2. Employee motivational strategies ......................................................................................... 8
Chapter 11 Human resource management.doc 1
, 1.1. Human resources management and organization effectiveness
• Successful organization share human resources management attributes:
o Participative style of management
o Communication with all levels of employees
o Promotion from within
o Training of employees
o Rewarding of good work
• Contribution of human resources or organization effectiveness:
o Assisting everybody in organization to reach stated goals
o Making efficient use of skills and abilities of workforce
o Providing organization with well trained motivated employees
o Assisting in attainment of employee job satisfaction + self actualization
o Dev a quality of work life that makes employment in organization desirable
o Assisting with maintenance of ethical policies and socially responsible behaviour
o Managing change to mutual advantage of indiv, groups, organization and public
o Executing human resources functional activities in proff manner
2. Human resources planning
• Process of using organization goals and strategy to forecast organization human resources needs
in terms of finding, dev and keeping qualified workforce
o Identify work being done in business at present (job analysis + job description)
o Identify type of employee needed to do work (job specification)
o Identify number of employees needed in future (human resources planning and
forecasting)
2.1. Job analysis
• Process describing and recording info about job behaviours and activities
• One method is observation by qualified job analyst
• Can be done for manual labor
• For administrative work – do interviewing
2.2. Job description
• Data collected put in writing = job description
• Must be easy readable
2.3. Job specification
• Is personal qualifications an employee must posses to perform duties and responsibilities depicted
in job description
• Details the knowledge, skill, abilities, education and experience
Chapter 11 Human resource management.doc 2
