BUSINESS BSBWOR203 Assessment - Rayssa. BSBCMM201 Communicate in the Workplace & BSBWOR203 Work effectively with others

1b. Your job is to coordinate a charity drive for a retirement village. § Who could you seek information from? § What documents from last year’s event could you use to collect information for this event? 2a. Identify three (3) communication methods and three (3) types of communication equipment used in a workplace. Communication Methods Communication Equipment 2b. Provide one (1) communication method and any relevant equipment that would be required to communicate with: i. internal staff ii. external contractorsILSC Business College: BSBCMM201 BSBWOR203 Assessment Version 7 0917 Page 5 of 27 3. You are working in a customer service role and have just received a phone call from a dissatisfied customer. What types of listening and verbal skills are most appropriate to understand the problem correctly?