CERTIFIED TRAVEL AGENT ACTUAL EXAM SOLVED QUESTIONS COMPLETE PREPARATION RESOURCE.pdf

CERTIFIED TRAVEL AGENT ACTUAL EXAM
SOLVED QUESTIONS COMPLETE
PREPARATION RESOURCE

●● Business Ethics
A commitment to ongoing education and training:


A. is a mark of a professional.
B. is not necessary once you've gotten a job.
C. is too costly for most travel industry employees.
D. can create a problem with ethical decisions.
Answer: A. is a mark of a professional.


●● Business Ethics
A loyal customer asks you to do something unethical. You:


A. do it anyway—the customer is always right.
B. explain to the customer why it is unethical.
C. avoid the situation by not taking the customer's call.
D. offer an alternative solution.
Answer: D. offer an alternative solution.

,●● Business Ethics
Professionalism implies a commitment to the standards of an occupation
and the interests of the client.


A. True
B. False
Answer: A. True


●● Business Ethics
Your professional image describes the way you look, not the way you
act.


A. True
B. False
Answer: B. False


●● Business Ethics
Disclosing information that is factually inaccurate is ethical if it closes
the sale.


A. True
B. False

, Answer: B. False


●● Business Ethics
A professional possesses the necessary knowledge and skills for the job
as well as:


A. an expensive business suit.
B. sporadic education and training.
C. the willingness to give the agency's interests priority over the client's
interests.
D. a commitment to ethical behavior.
Answer: D. a commitment to ethical behavior.


●● Business Ethics
A professional code of ethics should:


A. use false or deceptive advertising practices.
B. undermine the integrity of dominant competitors.
C. disclose accurate information.
D. misrepresent services provided when necessary.
Answer: C. disclose accurate information.


●● Business Ethics