CERTIFIED TRAVEL AGENT UPDATED
ACTUAL QUESTIONS AND CORRECT
ANSWERS COMPLETE STUDY GUIDE
●● Back-to-back ticketing : An unethical ticketing practice in which
clients buy two round-trip discount tickets for less than the cost of one
round-trip ticket at full fare, thus circumventing certain restrictions on
the discount tickets by rearranging departures and returns.
Answer:
●● Card mills : Organizations that sell travel agent identification cards
to the general public, under the guise of bona fide employment in the
travel industry, promoting access to travel industry discounts.
Answer:
●● Doublebooking : An unethical reservations practice of booking two
reservations for an individual at the same time.
Answer:
●● Ethics : Moral principles of right conduct.
Answer:
,●● Hidden-city ticketing : An unethical ticketing practice in which
clients buy a less expensive ticket with a connection then actually end
their trip at the connecting city.
Answer:
●● Profession : An occupation requiring a specialized body of
knowledge.
Answer:
●● Professional : The term commonly used to describe people who earn
their living by practicing some skill or engaging in some activity that
requires expertise.
Answer:
●● Professionalism : The quality demonstrated by professionals who
possess the skills and knowledge to perform their jobs with expertise and
who are committed to the standards of the occupation and to the interests
of the client.
Answer:
●● Tickler files : Files that remind you to do something, to assist with
time management.
Answer:
,●● Time log : A record of what you do and how long it takes you to do
it, to assist with time management.
Answer:
●● Clarity : Principle of business writing that refers to the ability to
write clearly.
Answer:
●● Completeness : Principle of business writing that involves presenting
all the facts your reader will need to understand and respond to your
message.
Answer:
●● Conciseness : Principle of business writing that means writing the
message in as few words as possible.
Answer:
●● Copy : The written component of various marketing
communications, such as brochures and advertisements.
Answer:
●● Correctness : Principle of business writing that means ensuring that
what you've written is accurate.
Answer:
, ●● Courtesy : Principle of business writing that means including
remarks in your writing, showing consideration of your reader's interests
and feelings.
Answer:
●● Direct order : An organizational format that begins with the most
important information — usually the conclusion and perhaps a
recommendation.
Answer:
●● Email : Electronic mail; refers to communications sent from one
computer to another.
Answer:
●● Emoticon : Refers to emotion icons or symbols resembling a face
and used to express feelings in electronic messages.
Answer:
●● Editing : Cutting and rearranging text for final presentation.
Answer:
ACTUAL QUESTIONS AND CORRECT
ANSWERS COMPLETE STUDY GUIDE
●● Back-to-back ticketing : An unethical ticketing practice in which
clients buy two round-trip discount tickets for less than the cost of one
round-trip ticket at full fare, thus circumventing certain restrictions on
the discount tickets by rearranging departures and returns.
Answer:
●● Card mills : Organizations that sell travel agent identification cards
to the general public, under the guise of bona fide employment in the
travel industry, promoting access to travel industry discounts.
Answer:
●● Doublebooking : An unethical reservations practice of booking two
reservations for an individual at the same time.
Answer:
●● Ethics : Moral principles of right conduct.
Answer:
,●● Hidden-city ticketing : An unethical ticketing practice in which
clients buy a less expensive ticket with a connection then actually end
their trip at the connecting city.
Answer:
●● Profession : An occupation requiring a specialized body of
knowledge.
Answer:
●● Professional : The term commonly used to describe people who earn
their living by practicing some skill or engaging in some activity that
requires expertise.
Answer:
●● Professionalism : The quality demonstrated by professionals who
possess the skills and knowledge to perform their jobs with expertise and
who are committed to the standards of the occupation and to the interests
of the client.
Answer:
●● Tickler files : Files that remind you to do something, to assist with
time management.
Answer:
,●● Time log : A record of what you do and how long it takes you to do
it, to assist with time management.
Answer:
●● Clarity : Principle of business writing that refers to the ability to
write clearly.
Answer:
●● Completeness : Principle of business writing that involves presenting
all the facts your reader will need to understand and respond to your
message.
Answer:
●● Conciseness : Principle of business writing that means writing the
message in as few words as possible.
Answer:
●● Copy : The written component of various marketing
communications, such as brochures and advertisements.
Answer:
●● Correctness : Principle of business writing that means ensuring that
what you've written is accurate.
Answer:
, ●● Courtesy : Principle of business writing that means including
remarks in your writing, showing consideration of your reader's interests
and feelings.
Answer:
●● Direct order : An organizational format that begins with the most
important information — usually the conclusion and perhaps a
recommendation.
Answer:
●● Email : Electronic mail; refers to communications sent from one
computer to another.
Answer:
●● Emoticon : Refers to emotion icons or symbols resembling a face
and used to express feelings in electronic messages.
Answer:
●● Editing : Cutting and rearranging text for final presentation.
Answer:
