Leading ssand ssManaging ssin ssNursing ss6th ssEdition ssYoder-Wise ssTest
Bank
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, Leading ssand ssManaging ssin ssNursing ss6th ssEdition ssYoder-Wise ssTest
Bank
Chapter 01: Leading, Managing, and Following
ss ss ss ss ss
Yoder-Wise: Leading and Managing in Nursing, 6th Edition
ss ss ss ss ss ss ss
MULTIPLE ssCHOICE
1. A ssnurse ssmanager ssof ssa ss20-bed ssmedical ssunit ssfinds ssthat ss80% ssof ssthe sspatients ssare ssolder ssadults.
ssShe ssis ssasked ssto ssassess ssand ssadapt ssthe ssunit ssto ssbetter ssmeet ssthe ssunique ssneeds ssof ssthe ssolder
ssadult sspatient. ssUsing sscomplexity ssprinciples, sswhat sswould ssbe ssthe ssbest ssapproach ssto sstake ssin
ssmaking ssthis sschange?
a. Leverage ssthe sshierarchical ssmanagement ssposition ssto ssget ssunit ssstaff ssinvolved ssin ssassessment
ssand ssplanning.
b. Engage ssinvolved ssstaff ssat ssall sslevels ssin ssthe ssdecision-making ssprocess.
c. Focus ssthe ssassessment sson ssthe ssunit, ssand ssomit ssthe sshospital ssand sscommunity ssenvironment.
d. Hire ssa ssgeriatric ssspecialist ssto ssoversee ssand sscontrol ssthe ssproject.
ANS: ssB
Complexity sstheory sssuggests ssthat sssystems ssinteract ssand ssadapt ssand ssthat ssdecision ssmaking
ssoccurs ssthroughout ssthe sssystems, ssas ssopposed ssto ssbeing ssheld ssin ssa sshierarchy. ssIn sscomplexity
sstheory, ssevery ssvoice sscounts, ssand sstherefore, ssall sslevels ssof ssstaff sswould ssbe ssinvolved ssin
ssdecision ssmaking.
REF: ssPage ss8 TOP: ssAONE sscompetency: ssCommunication ssand ssRelationship-Building
2. A ssunit ssmanager ssof ssa ss25-bed ssmedical/surgical ssarea ssreceives ssa ssphone sscall ssfrom ssa ssnurse sswho
sshas sscalled ssin sssick ssfive sstimes ssin ssthe sspast ssmonth. ssHe sstells ssthe ssmanager ssthat sshe ssvery ssmuch
sswants ssto sscome ssto sswork sswhen ssscheduled ssbut ssmust ssoften sscare ssfor sshis sswife, sswho ssis
ssundergoing sstreatment
for ssbreast sscancer. ssAccording ssto ssMaslow‘s ssneed sshierarchy sstheory, sswhat sswould ssbe ssthe ssbest ss
approach ssto
the ssneeds ssof ssthis ssnurse, ssother ssstaff, ssand sspatients?
satisfying ss
ss
a. Line ssup ssagency ssnurses sswho sscan ssbe sscalled ssin ssto sswork sson ssshort ssnotice.
b. Place ssthe ssnurse sson ssunpaid ssleave ssfor ssthe ssremainder ssof sshis sswife‘s sstreatment.
c. Sympathize sswith ssthe ssnurse‘s ssdilemma ssand sslet ssthe sscharge ssnurse ssknow ssthat ssthis ssnurse
may ssbe sscalling ssin ssfrequently ssin ssthe ssfuture.
ss
d. Work sswith ssthe ssnurse, ssstaffing ssoffice, ssand ssother ssnurses ssto ssarrange sshis ssscheduled
ssdays ssoff ssaround sshis sswife‘s sstreatments.
ANS: ssD
Placing ssthe ssnurse sson ssunpaid ssleave ssmay ssthreaten ssthe ssnurse‘s sscapacity ssto ssmeet ssphysiologic
ssneeds ssand ssdemotivate ssthe ssnurse. ssUnsatisfactory sscoverage ssof ssshifts sson ssshort ssnotice sscould
ssaffect sspatient sscare ssand ssthreaten ssthe ssneeds ssof ssstaff ssto ssfeel sscompetent. ssArranging ssthe
ssschedule ssaround ssthe sswife‘s ssneeds ssmeets ssthe ssneeds ssof ssthe ssstaff ssand ssof sspatients sswhile
sssatisfying ssthe ssnurse‘s ssneed ssfor ssaffiliation.
REF: ssPage ss10 TOP: ssAONE sscompetency: ssCommunication ssand ssRelationship-Building
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, Leading ssand ssManaging ssin ssNursing ss6th ssEdition ssYoder-Wise ssTest
Bank
3. A ssgrievance ssbrought ssby ssa ssstaff ssnurse ssagainst ssthe ssunit ssmanager ssrequires ssmediation. ssAt ssthe
ssfirst ssmediation sssession, ssthe ssstaff ssnurse ssrepeatedly sscalls ssthe ssunit ssmanager‘s ssactions ssunfair,
ssand ssthe ssunit ssmanager sscontinues ssto ssreiterate ssthe ssreasons ssfor ssher ssactions. ssWhat sswould ssbe
ssthe ssbest sscourse ssof ssaction ssat ssthis sstime?
a. Send ssthe sstwo ssdisputants ssaway ssto ssreach sstheir ssown ssresolution.
b. Involve ssanother ssstaff ssnurse ssin ssthe ssdiscussion ssso ssas ssto ssclarify ssissues.
c. Ask sseach ssparty ssto ssexamine ssher ssown ssmotives ssand ssissues ssin ssthe ssconflict.
d. Continue ssto sslisten ssas ssthe ssparties ssrepeat sstheir ssthoughts ssand ssfeelings ssabout ssthe ssconflict.
ANS: ssC
Ury, ssBrett, ssand ssGoldberg ssoutline sssteps ssto ssrestoring ssunity, ssthe ssfirst ssof sswhich ssis ssto
ssaddress ssthe ssinterests ssand ssinvolvement ssof ssparticipants ssin ssthe ssconflict ssby ssexamining
ssthe ssreal ssissues ssof ssall ssparties.
REF: ssPage ss16 TOP: ssAONE sscompetency: ssCommunication ssand ssRelationship-Building
4. At ssa sssecond ssnegotiation sssession, ssthe ssunit ssmanager ssand ssstaff ssnurse ssare ssunable ssto ssreach ssa
resolution. ssIt sswould ssnow ssbe ssbest ssto:
ss
a. Arrange ssanother ssmeeting ssin ssa ssweek‘s sstime ssso ssas ssto ssallow ssa sscooling-off ssperiod.
b. Turn ssthe ssdispute ssover ssto ssthe ssdirector ssof ssnursing.
c. Insist ssthat ssparticipants sscontinue ssto sstalk ssuntil ssa ssresolution sshas ssbeen ssreached.
d. Back ssthe ssunit ssmanager‘s ssactions ssand ssend ssthe ssdispute.
ANS: ssB
According ssto ssthe ssprinciples ssoutlined ssby ssUry, ssBrett, ssand ssGoldberg, ssa ss―cooling-off‖
ssperiod ssis ssrecommended ssif ssresolution ssfails.
REF: ssPage ss16 TOP: ssAONE sscompetency: ssCommunication ssand ssRelationship-Building
5. The ssmanager ssof ssa sssurgical ssarea sshas ssa ssvision ssfor ssthe ssfuture ssthat ssrequires ssthe ssaddition ssof
ssRN ssassistants ssor ssunlicensed sspersons ssto ssfeed, ssbathe, ssand sswalk sspatients. ssThe ssRNs sson ssthe
ssstaff sshave ssalways sspracticed ssin ssa ssprimary ssnursing–delivery sssystem ssand ssare ssvery ssresistant
ssto ssthis ssidea. ssThe ssbest ssinitial ssstrategy ssin ssthis sssituation sswould ssinclude:
a. Exploring ssthe ssvalues ssand ssfeelings ssof ssthe ssRN ssgroup ssin ssrelationship ssto ssthis sschange.
b. Leaving ssthe ssRNs ssalone ssfor ssa sstime ssso ssthey sscan ssthink ssabout ssthe sschange
ssbefore ssit ssis ssimplemented.
c. Dropping ssthe ssidea ssand sstrying ssfor ssthe sschange ssin ssa ssyear ssor ssso sswhen sssome ssof ssthe
sspresent ssRNs sshave ssretired.
d. Hiring ssthe ssassistants ssand ssallowing ssthe ssRNs ssto sssee sswhat ssgood ssadditions ssthey ssare.
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, Leading ssand ssManaging ssin ssNursing ss6th ssEdition ssYoder-Wise ssTest
Bank
ANS: ssA
Influencing ssothers ssrequires ssemotional ssintelligence ssin ssdomains sssuch ssas ssempathy, sshandling
ssrelationships, ssdeepening ssself-awareness ssin ssself ssand ssothers, ssmotivating ssothers, ssand
ssmanaging ssemotions. ssMotivating ssothers ssrecognizes ssthat ssvalues ssare sspowerful ssforces ssthat
ssinfluence ssacceptance ssof sschange. ssLeaving ssthe ssRNs ssalone ssfor ssa ssperiod ssof sstime ssbefore
ssimplementation ssdoes ssnot ssprovide ssopportunity ssto ssexplore ssdifferent ssperspectives ssand ssvalues.
ssAvoiding ssdiscussion ssuntil ssthe ssteam sschanges ssmay ssnot sspromote ssadoption ssof ssthe sschange
ssuntil ssthere ssis ssopportunity ssto ssexplore ssperspectives ssand ssvalues ssrelated ssto ssthe sschange.
ssHiring ssof ssthe ssassistants ssdemonstrates sslack ssof ssempathy ssfor ssthe ssperspectives ssof ssthe ssRN
ssstaff.
REF: ssPage ss7 ss| ssPage ss15
TOP: ssAONE sscompetency: ssKnowledge ssof ssthe ssHealth ssCare ssEnvironment
6. As ssthe ssRN sscharge ssnurse sson ssthe ssnight ssshift ssin ssa sssmall sslong-term sscare ssfacility, ssyou‘ve
ssfound ssthat ssthere ssis sslittle ssturnover ssamong ssyour ssLPN ssand ssnursing ssassistant ss(NA) ssstaff
ssmembers, ssbut ssthey ssare ssnot ssvery ssmotivated ssto ssgo ssbeyond sstheir ssjob ssdescriptions ssin sstheir
sswork. ssWhich ssof ssthe ssfollowing ssstrategies ssmight ssmotivate ssthe ssstaff ssand sslead ssto ssgreater ssjob
sssatisfaction?
a. Ask ssthe ssdirector ssof ssnursing ssto ssoffer sshigher sswages ssand ssbonuses ssfor ssextra sswork ssfor ssthe
ssnight ssLPNs ssand ssNAs.
b. Allow ssthe ssLPNs ssand ssNAs ssgreater ssdecision-making sspower sswithin ssthe ssscope ssof
sstheir sspositions ssin ssthe ssinstitution.
c. Hire ssadditional ssstaff ssso ssthat ssthere ssare ssmore ssstaff ssavailable ssfor ssenhanced sscare ssand
ssindividual ssworkloads ssare sslessened.
d. Ask ssthe ssdirector ssof ssnursing ssto ssincrease ssjob sssecurity ssfor ssnight ssstaff ssby sshaving ssthem
sssign sscontracts ssthat ssguarantee sswork.
ANS: ssB
Hygiene ssfactors sssuch ssas sssalary, ssworking ssconditions, ssand sssecurity ssare ssconsistent sswith
ssHerzberg‘s sstwo-factor sstheory ssof ssmotivation; ssmeeting ssthese ssneeds ssavoids ssjob
ssdissatisfaction. ssMotivator ssfactors sssuch ssas ssrecognition ssand sssatisfaction sswith sswork sspromote
ssa sssatisfying ssand ssenriched sswork ssenvironment. ssTransformational ssleaders ssuse ssmotivator
ssfactors ssliberally ssto ssinspire sswork ssperformance ssand ssincrease ssjob sssatisfaction.
REF: ssPage ss9 ss| ssPage ss10
TOP: ssAONE sscompetency: ssCommunication ssand ssRelationship-Building
7. As ssthe ssnurse ssmanager sswho sswants ssto ssincrease ssmotivation ssby ssproviding ssmotivating ssfactors,
which ssaction sswould ssyou ssselect?
ss
a. Collaborate sswith ssthe sshuman ssresource/personnel ssdepartment ssto ssdevelop sson-site
ssdaycare ssservices.
b. Provide ssa sshierarchical ssorganizational ssstructure.
c. Implement ssa ssmodel ssof ssshared ssgovernance.
d. Promote ssthe ssdevelopment ssof ssa ssflexible ssbenefits sspackage.
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, Leading ssand ssManaging ssin ssNursing ss6th ssEdition ssYoder-Wise ssTest
Bank
Chapter 01: Leading, Managing, and Following
ss ss ss ss ss
Yoder-Wise: Leading and Managing in Nursing, 6th Edition
ss ss ss ss ss ss ss
MULTIPLE ssCHOICE
1. A ssnurse ssmanager ssof ssa ss20-bed ssmedical ssunit ssfinds ssthat ss80% ssof ssthe sspatients ssare ssolder ssadults.
ssShe ssis ssasked ssto ssassess ssand ssadapt ssthe ssunit ssto ssbetter ssmeet ssthe ssunique ssneeds ssof ssthe ssolder
ssadult sspatient. ssUsing sscomplexity ssprinciples, sswhat sswould ssbe ssthe ssbest ssapproach ssto sstake ssin
ssmaking ssthis sschange?
a. Leverage ssthe sshierarchical ssmanagement ssposition ssto ssget ssunit ssstaff ssinvolved ssin ssassessment
ssand ssplanning.
b. Engage ssinvolved ssstaff ssat ssall sslevels ssin ssthe ssdecision-making ssprocess.
c. Focus ssthe ssassessment sson ssthe ssunit, ssand ssomit ssthe sshospital ssand sscommunity ssenvironment.
d. Hire ssa ssgeriatric ssspecialist ssto ssoversee ssand sscontrol ssthe ssproject.
ANS: ssB
Complexity sstheory sssuggests ssthat sssystems ssinteract ssand ssadapt ssand ssthat ssdecision ssmaking
ssoccurs ssthroughout ssthe sssystems, ssas ssopposed ssto ssbeing ssheld ssin ssa sshierarchy. ssIn sscomplexity
sstheory, ssevery ssvoice sscounts, ssand sstherefore, ssall sslevels ssof ssstaff sswould ssbe ssinvolved ssin
ssdecision ssmaking.
REF: ssPage ss8 TOP: ssAONE sscompetency: ssCommunication ssand ssRelationship-Building
2. A ssunit ssmanager ssof ssa ss25-bed ssmedical/surgical ssarea ssreceives ssa ssphone sscall ssfrom ssa ssnurse sswho
sshas sscalled ssin sssick ssfive sstimes ssin ssthe sspast ssmonth. ssHe sstells ssthe ssmanager ssthat sshe ssvery ssmuch
sswants ssto sscome ssto sswork sswhen ssscheduled ssbut ssmust ssoften sscare ssfor sshis sswife, sswho ssis
ssundergoing sstreatment
for ssbreast sscancer. ssAccording ssto ssMaslow‘s ssneed sshierarchy sstheory, sswhat sswould ssbe ssthe ssbest ss
approach ssto
the ssneeds ssof ssthis ssnurse, ssother ssstaff, ssand sspatients?
satisfying ss
ss
a. Line ssup ssagency ssnurses sswho sscan ssbe sscalled ssin ssto sswork sson ssshort ssnotice.
b. Place ssthe ssnurse sson ssunpaid ssleave ssfor ssthe ssremainder ssof sshis sswife‘s sstreatment.
c. Sympathize sswith ssthe ssnurse‘s ssdilemma ssand sslet ssthe sscharge ssnurse ssknow ssthat ssthis ssnurse
may ssbe sscalling ssin ssfrequently ssin ssthe ssfuture.
ss
d. Work sswith ssthe ssnurse, ssstaffing ssoffice, ssand ssother ssnurses ssto ssarrange sshis ssscheduled
ssdays ssoff ssaround sshis sswife‘s sstreatments.
ANS: ssD
Placing ssthe ssnurse sson ssunpaid ssleave ssmay ssthreaten ssthe ssnurse‘s sscapacity ssto ssmeet ssphysiologic
ssneeds ssand ssdemotivate ssthe ssnurse. ssUnsatisfactory sscoverage ssof ssshifts sson ssshort ssnotice sscould
ssaffect sspatient sscare ssand ssthreaten ssthe ssneeds ssof ssstaff ssto ssfeel sscompetent. ssArranging ssthe
ssschedule ssaround ssthe sswife‘s ssneeds ssmeets ssthe ssneeds ssof ssthe ssstaff ssand ssof sspatients sswhile
sssatisfying ssthe ssnurse‘s ssneed ssfor ssaffiliation.
REF: ssPage ss10 TOP: ssAONE sscompetency: ssCommunication ssand ssRelationship-Building
NURSINGTB.COM
, Leading ssand ssManaging ssin ssNursing ss6th ssEdition ssYoder-Wise ssTest
Bank
3. A ssgrievance ssbrought ssby ssa ssstaff ssnurse ssagainst ssthe ssunit ssmanager ssrequires ssmediation. ssAt ssthe
ssfirst ssmediation sssession, ssthe ssstaff ssnurse ssrepeatedly sscalls ssthe ssunit ssmanager‘s ssactions ssunfair,
ssand ssthe ssunit ssmanager sscontinues ssto ssreiterate ssthe ssreasons ssfor ssher ssactions. ssWhat sswould ssbe
ssthe ssbest sscourse ssof ssaction ssat ssthis sstime?
a. Send ssthe sstwo ssdisputants ssaway ssto ssreach sstheir ssown ssresolution.
b. Involve ssanother ssstaff ssnurse ssin ssthe ssdiscussion ssso ssas ssto ssclarify ssissues.
c. Ask sseach ssparty ssto ssexamine ssher ssown ssmotives ssand ssissues ssin ssthe ssconflict.
d. Continue ssto sslisten ssas ssthe ssparties ssrepeat sstheir ssthoughts ssand ssfeelings ssabout ssthe ssconflict.
ANS: ssC
Ury, ssBrett, ssand ssGoldberg ssoutline sssteps ssto ssrestoring ssunity, ssthe ssfirst ssof sswhich ssis ssto
ssaddress ssthe ssinterests ssand ssinvolvement ssof ssparticipants ssin ssthe ssconflict ssby ssexamining
ssthe ssreal ssissues ssof ssall ssparties.
REF: ssPage ss16 TOP: ssAONE sscompetency: ssCommunication ssand ssRelationship-Building
4. At ssa sssecond ssnegotiation sssession, ssthe ssunit ssmanager ssand ssstaff ssnurse ssare ssunable ssto ssreach ssa
resolution. ssIt sswould ssnow ssbe ssbest ssto:
ss
a. Arrange ssanother ssmeeting ssin ssa ssweek‘s sstime ssso ssas ssto ssallow ssa sscooling-off ssperiod.
b. Turn ssthe ssdispute ssover ssto ssthe ssdirector ssof ssnursing.
c. Insist ssthat ssparticipants sscontinue ssto sstalk ssuntil ssa ssresolution sshas ssbeen ssreached.
d. Back ssthe ssunit ssmanager‘s ssactions ssand ssend ssthe ssdispute.
ANS: ssB
According ssto ssthe ssprinciples ssoutlined ssby ssUry, ssBrett, ssand ssGoldberg, ssa ss―cooling-off‖
ssperiod ssis ssrecommended ssif ssresolution ssfails.
REF: ssPage ss16 TOP: ssAONE sscompetency: ssCommunication ssand ssRelationship-Building
5. The ssmanager ssof ssa sssurgical ssarea sshas ssa ssvision ssfor ssthe ssfuture ssthat ssrequires ssthe ssaddition ssof
ssRN ssassistants ssor ssunlicensed sspersons ssto ssfeed, ssbathe, ssand sswalk sspatients. ssThe ssRNs sson ssthe
ssstaff sshave ssalways sspracticed ssin ssa ssprimary ssnursing–delivery sssystem ssand ssare ssvery ssresistant
ssto ssthis ssidea. ssThe ssbest ssinitial ssstrategy ssin ssthis sssituation sswould ssinclude:
a. Exploring ssthe ssvalues ssand ssfeelings ssof ssthe ssRN ssgroup ssin ssrelationship ssto ssthis sschange.
b. Leaving ssthe ssRNs ssalone ssfor ssa sstime ssso ssthey sscan ssthink ssabout ssthe sschange
ssbefore ssit ssis ssimplemented.
c. Dropping ssthe ssidea ssand sstrying ssfor ssthe sschange ssin ssa ssyear ssor ssso sswhen sssome ssof ssthe
sspresent ssRNs sshave ssretired.
d. Hiring ssthe ssassistants ssand ssallowing ssthe ssRNs ssto sssee sswhat ssgood ssadditions ssthey ssare.
NURSINGTB.COM
, Leading ssand ssManaging ssin ssNursing ss6th ssEdition ssYoder-Wise ssTest
Bank
ANS: ssA
Influencing ssothers ssrequires ssemotional ssintelligence ssin ssdomains sssuch ssas ssempathy, sshandling
ssrelationships, ssdeepening ssself-awareness ssin ssself ssand ssothers, ssmotivating ssothers, ssand
ssmanaging ssemotions. ssMotivating ssothers ssrecognizes ssthat ssvalues ssare sspowerful ssforces ssthat
ssinfluence ssacceptance ssof sschange. ssLeaving ssthe ssRNs ssalone ssfor ssa ssperiod ssof sstime ssbefore
ssimplementation ssdoes ssnot ssprovide ssopportunity ssto ssexplore ssdifferent ssperspectives ssand ssvalues.
ssAvoiding ssdiscussion ssuntil ssthe ssteam sschanges ssmay ssnot sspromote ssadoption ssof ssthe sschange
ssuntil ssthere ssis ssopportunity ssto ssexplore ssperspectives ssand ssvalues ssrelated ssto ssthe sschange.
ssHiring ssof ssthe ssassistants ssdemonstrates sslack ssof ssempathy ssfor ssthe ssperspectives ssof ssthe ssRN
ssstaff.
REF: ssPage ss7 ss| ssPage ss15
TOP: ssAONE sscompetency: ssKnowledge ssof ssthe ssHealth ssCare ssEnvironment
6. As ssthe ssRN sscharge ssnurse sson ssthe ssnight ssshift ssin ssa sssmall sslong-term sscare ssfacility, ssyou‘ve
ssfound ssthat ssthere ssis sslittle ssturnover ssamong ssyour ssLPN ssand ssnursing ssassistant ss(NA) ssstaff
ssmembers, ssbut ssthey ssare ssnot ssvery ssmotivated ssto ssgo ssbeyond sstheir ssjob ssdescriptions ssin sstheir
sswork. ssWhich ssof ssthe ssfollowing ssstrategies ssmight ssmotivate ssthe ssstaff ssand sslead ssto ssgreater ssjob
sssatisfaction?
a. Ask ssthe ssdirector ssof ssnursing ssto ssoffer sshigher sswages ssand ssbonuses ssfor ssextra sswork ssfor ssthe
ssnight ssLPNs ssand ssNAs.
b. Allow ssthe ssLPNs ssand ssNAs ssgreater ssdecision-making sspower sswithin ssthe ssscope ssof
sstheir sspositions ssin ssthe ssinstitution.
c. Hire ssadditional ssstaff ssso ssthat ssthere ssare ssmore ssstaff ssavailable ssfor ssenhanced sscare ssand
ssindividual ssworkloads ssare sslessened.
d. Ask ssthe ssdirector ssof ssnursing ssto ssincrease ssjob sssecurity ssfor ssnight ssstaff ssby sshaving ssthem
sssign sscontracts ssthat ssguarantee sswork.
ANS: ssB
Hygiene ssfactors sssuch ssas sssalary, ssworking ssconditions, ssand sssecurity ssare ssconsistent sswith
ssHerzberg‘s sstwo-factor sstheory ssof ssmotivation; ssmeeting ssthese ssneeds ssavoids ssjob
ssdissatisfaction. ssMotivator ssfactors sssuch ssas ssrecognition ssand sssatisfaction sswith sswork sspromote
ssa sssatisfying ssand ssenriched sswork ssenvironment. ssTransformational ssleaders ssuse ssmotivator
ssfactors ssliberally ssto ssinspire sswork ssperformance ssand ssincrease ssjob sssatisfaction.
REF: ssPage ss9 ss| ssPage ss10
TOP: ssAONE sscompetency: ssCommunication ssand ssRelationship-Building
7. As ssthe ssnurse ssmanager sswho sswants ssto ssincrease ssmotivation ssby ssproviding ssmotivating ssfactors,
which ssaction sswould ssyou ssselect?
ss
a. Collaborate sswith ssthe sshuman ssresource/personnel ssdepartment ssto ssdevelop sson-site
ssdaycare ssservices.
b. Provide ssa sshierarchical ssorganizational ssstructure.
c. Implement ssa ssmodel ssof ssshared ssgovernance.
d. Promote ssthe ssdevelopment ssof ssa ssflexible ssbenefits sspackage.
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