PSE WINDOW CLERK EXAM 2 QUESTION SET
WITH RATIONALES AND POSTAL SERVICE
PROCEDURES REVIEW 2026
◉ What does the Postal Service rely on to fund its operations?
Answer: The sale of postage, products, and services
◉ What's the Postal Service's responsibility of mail?
Answer: To preserve and protect the security and sanctity of the
mail in its custody from tampering.
◉ Postal Service employees are mandated by federal law to _____ and
_____ all mail placed in its ____.
Answer: Preserve, protect, custody.
◉ Postal Inspectors
Answer: Investigate theft by non-employees and contract employees
◉ OIG Agents
Answer: Investigate theft by employees
,◉ Who empowered the U.S. Postal Inspection Service to investigate
postal offense and postal-related civil matters?
Answer: Congress
◉ What four terms is the Postal Service associated with?
Answer: Mail, trust, patriotism and federal government
◉ Practice Actively Attending by remembering S.O.L.E.R. What does
it stand for?
Answer: Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending
◉ In the absence of value, ___ usually becomes the determining
decision criteria.
Answer: Price
◉ Define A+GIST
Answer: Acknowledge/Greet, Inquire, Suggest, and Thank
, ◉ What are the Postal Service's Competitive Products?
Answer: Shipping Services
◉ Any mailable item that weighs ___ or less can be sent by First-Class
Mail.
Answer: 13 ounces
◉ What does the price of First-Class Package Service-Retail include?
(Forwarding/Return)
Answer: Forwarding for up to 12 months and return service if the
mail piece is undeliverable.
◉ What shipping service can packages over 108 inches ship
through?
Answer: USPS Retail Ground
◉ What service is the Postal Service market dominant with no
competition?
Answer: Mailing services
◉ What kind of items must be mailed as First-Class mail, Priority
mail, or upgraded to priority mail express?
Answer: Handwritten or typewritten personal correspondence such
as bills or statements of account, postcards, and Business Reply Mail
WITH RATIONALES AND POSTAL SERVICE
PROCEDURES REVIEW 2026
◉ What does the Postal Service rely on to fund its operations?
Answer: The sale of postage, products, and services
◉ What's the Postal Service's responsibility of mail?
Answer: To preserve and protect the security and sanctity of the
mail in its custody from tampering.
◉ Postal Service employees are mandated by federal law to _____ and
_____ all mail placed in its ____.
Answer: Preserve, protect, custody.
◉ Postal Inspectors
Answer: Investigate theft by non-employees and contract employees
◉ OIG Agents
Answer: Investigate theft by employees
,◉ Who empowered the U.S. Postal Inspection Service to investigate
postal offense and postal-related civil matters?
Answer: Congress
◉ What four terms is the Postal Service associated with?
Answer: Mail, trust, patriotism and federal government
◉ Practice Actively Attending by remembering S.O.L.E.R. What does
it stand for?
Answer: Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending
◉ In the absence of value, ___ usually becomes the determining
decision criteria.
Answer: Price
◉ Define A+GIST
Answer: Acknowledge/Greet, Inquire, Suggest, and Thank
, ◉ What are the Postal Service's Competitive Products?
Answer: Shipping Services
◉ Any mailable item that weighs ___ or less can be sent by First-Class
Mail.
Answer: 13 ounces
◉ What does the price of First-Class Package Service-Retail include?
(Forwarding/Return)
Answer: Forwarding for up to 12 months and return service if the
mail piece is undeliverable.
◉ What shipping service can packages over 108 inches ship
through?
Answer: USPS Retail Ground
◉ What service is the Postal Service market dominant with no
competition?
Answer: Mailing services
◉ What kind of items must be mailed as First-Class mail, Priority
mail, or upgraded to priority mail express?
Answer: Handwritten or typewritten personal correspondence such
as bills or statements of account, postcards, and Business Reply Mail
