CIS-HR UPDATED ACTUAL QUESTIONS AND CORRECT
ANSWERS
Question:
An HR Admin without the System Admin role can do what? (Choose three.)
A. Grant roles to users or groups
B. Modify the HR Administration > Properties
C. Reset user passwords
D. Create HR Criteria
E. Configure business rules
F. Add users to groups
Answer:
B. Modify the HR Administration > Properties
D. Create HR Criteria
F. Add users to groups
Question:
After the HR Admin [sn_hr_core.admin] role has been removed from the
Admin role, how may a user with only the Admin role add members to HR
groups?
A. The Admin must elevate their role to security_admin to add members to HR
groups.
B. The Admin follows the same process as with any group membership
change.
C. The Admin can no longer add members to HR groups.
D. The Admin must impersonate an HR Admin to add members to HR groups.
Answer:
C. The Admin can no longer add members to HR groups
Question:
In the Create Bulk Cases module, which Filter by options are available in the
dropdown? (Choose four.)
A. Document Template
B. Upload File
C. HR Service Template
D. User Criteria
E. HR Template
F. HR Profiles
G. HR Criteria
Answer:
B. Upload File
D. User Criteria
F. HR Profiles
G. HR Criteria
Question:
If you have both Admin and HR Admin roles and wanted to configure an
Access Control for the Employee Relations Cases table, what must first be
,done?
A. Add the Delegated Developer role to your User record
B. From the User dropdown in the banner, elevate your role to security_admin
C. Manually add the security_admin role to your User record
D. Nothing would need to be done
Answer:
B. From the User dropdown in the banner, elevate your role to security_admin
Question:
What type of information does the HR Profile contain?
A. Personal employee data
B. Group membership and role information
C. User login and department information
D. A user's password
Answer:
A. Personal employee data
Question:
How many User Criteria Records may be applied to a single KB or KB Article?
A. Only two
B. Only three
C. Unlimited
D. Only one
Answer:
C. Unlimited
Question:
In the base ServiceNow instance, how are User Criteria used?
A. To control which users can access the HR Case application
B. To control what a user sees in the information and suggested reading
widgets
C. To control read and write access to Knowledge bases and articles
D. To control which users can access the HR Service Portal
Answer:
C. To control read and write access to Knowledge bases and articles
Question:
Which of the following are true for an HR application as it relates to the User
[sys_user] Table and the HR Profile [sn_hr_core.profile] Table?
A. Both are required.
B. Only HR Profile table is required in HR.
C. Neither are required.
D. Only the User table is required in HR.
Answer:
A. Both are required.
Question:
In the base instance, what determines the conditions a Case must meet before
it can be assigned to an agent?
A. Matching Rules
B. Client Rules
, C. ACLs
D. Escalation Rules
Answer:
A. Matching Rules
Question:
What role is required, at a minimum, to view confidential HR Profile data?
A. HR Admin [sn_hr_core.admin]
B. HR Basic [sn_hr_core.basic]
C. LE Admin [sn_hr_le.admin]
D. HR Manager [sn_hr_core.manager]
Answer:
B. HR Basic [sn_hr_core.basic]
Question:
What types of HR Document templates may be created in ServiceNow? (Choose
two.)
A. Document Templates
B. Word document templates
C. PDF document templates
D. Text document templates
Answer:
A. Document Templates
C. PDF Document Templates
Question:
What are the advantages of removing the HR Admin role from the system
Admin role after the HR Implementation tasks have been completed? (Choose
two.)
A. This ensures that HR has control over further HR configurations.
B. The HR Admin role should remain a part of the system Admin role.
C. This ensures that confidential HR data is only accessible to users with an HR
role.
D. It is not necessary because the system Admin always has access to all HR
data.
Answer:
A. This ensures that HR has control over further HR configurations.
C. This ensures that confidential HR data is only accessible to users with an HR
role.
Question:
What does ServiceNow now call the HR application?
A. HRDS - HR Deliver Service
B. HRSM - HR Service Management
C. HRMS - HR Management System
D. HRSD - HR Service Delivery
Answer:
D. HRSD - HR Service Delivery
Question:
What defines an employee's access to the HR Service Portal / Employee Service
ANSWERS
Question:
An HR Admin without the System Admin role can do what? (Choose three.)
A. Grant roles to users or groups
B. Modify the HR Administration > Properties
C. Reset user passwords
D. Create HR Criteria
E. Configure business rules
F. Add users to groups
Answer:
B. Modify the HR Administration > Properties
D. Create HR Criteria
F. Add users to groups
Question:
After the HR Admin [sn_hr_core.admin] role has been removed from the
Admin role, how may a user with only the Admin role add members to HR
groups?
A. The Admin must elevate their role to security_admin to add members to HR
groups.
B. The Admin follows the same process as with any group membership
change.
C. The Admin can no longer add members to HR groups.
D. The Admin must impersonate an HR Admin to add members to HR groups.
Answer:
C. The Admin can no longer add members to HR groups
Question:
In the Create Bulk Cases module, which Filter by options are available in the
dropdown? (Choose four.)
A. Document Template
B. Upload File
C. HR Service Template
D. User Criteria
E. HR Template
F. HR Profiles
G. HR Criteria
Answer:
B. Upload File
D. User Criteria
F. HR Profiles
G. HR Criteria
Question:
If you have both Admin and HR Admin roles and wanted to configure an
Access Control for the Employee Relations Cases table, what must first be
,done?
A. Add the Delegated Developer role to your User record
B. From the User dropdown in the banner, elevate your role to security_admin
C. Manually add the security_admin role to your User record
D. Nothing would need to be done
Answer:
B. From the User dropdown in the banner, elevate your role to security_admin
Question:
What type of information does the HR Profile contain?
A. Personal employee data
B. Group membership and role information
C. User login and department information
D. A user's password
Answer:
A. Personal employee data
Question:
How many User Criteria Records may be applied to a single KB or KB Article?
A. Only two
B. Only three
C. Unlimited
D. Only one
Answer:
C. Unlimited
Question:
In the base ServiceNow instance, how are User Criteria used?
A. To control which users can access the HR Case application
B. To control what a user sees in the information and suggested reading
widgets
C. To control read and write access to Knowledge bases and articles
D. To control which users can access the HR Service Portal
Answer:
C. To control read and write access to Knowledge bases and articles
Question:
Which of the following are true for an HR application as it relates to the User
[sys_user] Table and the HR Profile [sn_hr_core.profile] Table?
A. Both are required.
B. Only HR Profile table is required in HR.
C. Neither are required.
D. Only the User table is required in HR.
Answer:
A. Both are required.
Question:
In the base instance, what determines the conditions a Case must meet before
it can be assigned to an agent?
A. Matching Rules
B. Client Rules
, C. ACLs
D. Escalation Rules
Answer:
A. Matching Rules
Question:
What role is required, at a minimum, to view confidential HR Profile data?
A. HR Admin [sn_hr_core.admin]
B. HR Basic [sn_hr_core.basic]
C. LE Admin [sn_hr_le.admin]
D. HR Manager [sn_hr_core.manager]
Answer:
B. HR Basic [sn_hr_core.basic]
Question:
What types of HR Document templates may be created in ServiceNow? (Choose
two.)
A. Document Templates
B. Word document templates
C. PDF document templates
D. Text document templates
Answer:
A. Document Templates
C. PDF Document Templates
Question:
What are the advantages of removing the HR Admin role from the system
Admin role after the HR Implementation tasks have been completed? (Choose
two.)
A. This ensures that HR has control over further HR configurations.
B. The HR Admin role should remain a part of the system Admin role.
C. This ensures that confidential HR data is only accessible to users with an HR
role.
D. It is not necessary because the system Admin always has access to all HR
data.
Answer:
A. This ensures that HR has control over further HR configurations.
C. This ensures that confidential HR data is only accessible to users with an HR
role.
Question:
What does ServiceNow now call the HR application?
A. HRDS - HR Deliver Service
B. HRSM - HR Service Management
C. HRMS - HR Management System
D. HRSD - HR Service Delivery
Answer:
D. HRSD - HR Service Delivery
Question:
What defines an employee's access to the HR Service Portal / Employee Service
