Leadership NUR 4120
Chapter 1/Nursing
Leadership NUR 4120
Chapter 2| Updated
The nurse-manager is preparing for negotiations. When negotiating, what is the
manager's
most appropriate action?
a. Be willing to win at any cost.
b. Communicate only when asked direct questions.
c. Compromise only as a last resort.
d. Begin with a high but realistic expectations. - answer- D
A charge nurse has assisted two employees to resolve their conflict, with the outcome
being
that the two opposing goals were discarded and new goals were adopted. What is this
an
example of?
a. Smoothing of conflict by the leader
b. Facilitating collaboration
c. A majority rule approach
d. A good lesson in compromising - answer- B
Which is a true statement about destructive negotiation tactics?
a. Ridicule often takes the form of ambiguous or inappropriate questioning and is a
diversionary tactic.
b. Most managers successfully resist the helplessness tactic because of their nursing
preparation.
c. Negotiation tactics can sometimes be manipulative; thus, managers must be
cognizant of the other party's motives.
d. Nurses are known to be particularly vulnerable to the tactic of flattery. - answer- C
What statement about conflict most closely reflects the interactionist theories of
organizational conflict?
a. "The most important response to conflict is to deal with it immediately."
b. "Conflict can actually be a good thing and can help us to grow."
c. "The presence of conflict in our workplace shows that there is bad management."
, d. "The best organizations are places where there is no conflict." - answer- B
A nurse-manager has accepted a new position on a hospital unit. An experienced nurse
on
the unit tells the manager, "We all work really well with each other. There's never any
conflict." How should the manager interpret this statement?
a. The unit may be lacking in growth and new ideas.
b. There is a need for the manager to introduce conflict.
c. The manager needs to ensure that this characteristic continues.
d. There is likely conflict that the nurse is not recognizing or acknowledging. - answer- A
Which nurse is experiencing intrapersonal conflict?
a. A manager who has received a negative performance appraisal and who wishes to
dispute the findings
b. A manager who has to confront a nurse who made a medication error but did not
follow up with documentation
c. A manager who is in conflict with a long-standing employee who often ignores the
manager's directives
d. A manager who perceives a dilemma between loyalty to staff and loyalty to the
organization in a particular situation - answer- D
Which of the following workplace situations would be categorized as latent conflict?
a. A nurse expresses frustration to a colleague who did not perform some tasks that
were clearly delegated.
b. A nurse expresses anger to the manager, accusing the manager of preferential
treatment toward other nurses.
c. The most experienced nurses on a unit are allowed to self-schedule, but less
experienced nurse are not.
d. Two nurses were in conflict about inequities in their work assignment but were
able to resolve the conflict. - answer- C
A nurse-manager was involved in conflict where the other individual adopted a
competing
approach. This approach is evident in what circumstances?
a. When fair play is important to all involved parties
b. When one party wins at the expense of the others
c. When managers need to control a volatile situation
d. When an appropriate political strategy is necessary - answer- B
A nurse is in a conflict with a colleague, but both nurses are committed to collaboration.
To
promote collaboration, the nurses should:
a. identify a common goal that is important to both of them.
b. possess the ability to negotiate without having emotion get involved.
c. have a relationship that existed before the conflict.
d. ask a neutral third party to mediate in the conflict. - answer- A
Chapter 1/Nursing
Leadership NUR 4120
Chapter 2| Updated
The nurse-manager is preparing for negotiations. When negotiating, what is the
manager's
most appropriate action?
a. Be willing to win at any cost.
b. Communicate only when asked direct questions.
c. Compromise only as a last resort.
d. Begin with a high but realistic expectations. - answer- D
A charge nurse has assisted two employees to resolve their conflict, with the outcome
being
that the two opposing goals were discarded and new goals were adopted. What is this
an
example of?
a. Smoothing of conflict by the leader
b. Facilitating collaboration
c. A majority rule approach
d. A good lesson in compromising - answer- B
Which is a true statement about destructive negotiation tactics?
a. Ridicule often takes the form of ambiguous or inappropriate questioning and is a
diversionary tactic.
b. Most managers successfully resist the helplessness tactic because of their nursing
preparation.
c. Negotiation tactics can sometimes be manipulative; thus, managers must be
cognizant of the other party's motives.
d. Nurses are known to be particularly vulnerable to the tactic of flattery. - answer- C
What statement about conflict most closely reflects the interactionist theories of
organizational conflict?
a. "The most important response to conflict is to deal with it immediately."
b. "Conflict can actually be a good thing and can help us to grow."
c. "The presence of conflict in our workplace shows that there is bad management."
, d. "The best organizations are places where there is no conflict." - answer- B
A nurse-manager has accepted a new position on a hospital unit. An experienced nurse
on
the unit tells the manager, "We all work really well with each other. There's never any
conflict." How should the manager interpret this statement?
a. The unit may be lacking in growth and new ideas.
b. There is a need for the manager to introduce conflict.
c. The manager needs to ensure that this characteristic continues.
d. There is likely conflict that the nurse is not recognizing or acknowledging. - answer- A
Which nurse is experiencing intrapersonal conflict?
a. A manager who has received a negative performance appraisal and who wishes to
dispute the findings
b. A manager who has to confront a nurse who made a medication error but did not
follow up with documentation
c. A manager who is in conflict with a long-standing employee who often ignores the
manager's directives
d. A manager who perceives a dilemma between loyalty to staff and loyalty to the
organization in a particular situation - answer- D
Which of the following workplace situations would be categorized as latent conflict?
a. A nurse expresses frustration to a colleague who did not perform some tasks that
were clearly delegated.
b. A nurse expresses anger to the manager, accusing the manager of preferential
treatment toward other nurses.
c. The most experienced nurses on a unit are allowed to self-schedule, but less
experienced nurse are not.
d. Two nurses were in conflict about inequities in their work assignment but were
able to resolve the conflict. - answer- C
A nurse-manager was involved in conflict where the other individual adopted a
competing
approach. This approach is evident in what circumstances?
a. When fair play is important to all involved parties
b. When one party wins at the expense of the others
c. When managers need to control a volatile situation
d. When an appropriate political strategy is necessary - answer- B
A nurse is in a conflict with a colleague, but both nurses are committed to collaboration.
To
promote collaboration, the nurses should:
a. identify a common goal that is important to both of them.
b. possess the ability to negotiate without having emotion get involved.
c. have a relationship that existed before the conflict.
d. ask a neutral third party to mediate in the conflict. - answer- A
