HCA 102 Test 2 Questions with Correct Answers
Is Self Disclosure appropriate as an HCA? Why?
yes, will show who you are as a human, will build a good rapour and if client shows that they
are wanting to get to know you more.
When would you use assertive communication
used in a situation in which you have clear goals,requests and feelings and you want
something different to happen.
how would you deal with an angry person (5)
listen to their concerns, provide resources for their complaints, don't interrupt, don't argue,
give time for them to de-escalate, separate the person from the behavior,
If the angry person gets violent what will you do?
know your exits, stand by their side do not confront them.
When would it be inappropriate to give an empathetic response?
the other person is seeking info only, when immediate action is needed, when the other
person is inappropriate. (abusive,seductive,aggressive)
what are the possible conflict outcomes?
win-win, win-lose, lose-lose
what is the purpose of paraphrasing? (2 marks)
trying to understand what they are saying, establishes trust in the relationship.
What are two things that are reflected in the empathetic response
content and feelings
Is Self Disclosure appropriate as an HCA? Why?
yes, will show who you are as a human, will build a good rapour and if client shows that they
are wanting to get to know you more.
When would you use assertive communication
used in a situation in which you have clear goals,requests and feelings and you want
something different to happen.
how would you deal with an angry person (5)
listen to their concerns, provide resources for their complaints, don't interrupt, don't argue,
give time for them to de-escalate, separate the person from the behavior,
If the angry person gets violent what will you do?
know your exits, stand by their side do not confront them.
When would it be inappropriate to give an empathetic response?
the other person is seeking info only, when immediate action is needed, when the other
person is inappropriate. (abusive,seductive,aggressive)
what are the possible conflict outcomes?
win-win, win-lose, lose-lose
what is the purpose of paraphrasing? (2 marks)
trying to understand what they are saying, establishes trust in the relationship.
What are two things that are reflected in the empathetic response
content and feelings
