C208 OA Exam Review Questions with Correct
Answers
Which three individuals within an organization could play the role of change agent?
Choose 3 answers
Consultant
CEO
Employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing change?
Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage).
Select your answers from the pull-down list.
1. Knowledge
2. Persuasion
3. Decision
4. Implementation
5. Confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to these
changes.
, Which type of change model should this person employ?
Descriptive
Which two statements characterize low end disruption?
Choose 2 answers
It evolves over time into a product with more features.
It is an innovation that is good enough.
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers
Explaining why the change is needed
Addressing concerns raised by the prospect of change
What is essential for a leader to communicate when undertaking organizational
change?
A consistent vision of the end result of the change
How should training be viewed during organizational change?
As a worthwhile investment in a successful transition
How can a leader connect with employees to help sustain organizational change?
By offering positive feedback
Which approach is proven and effective in using reinforcement to sustain change?
Repeating the messages of vision, process, and goals through a variety of channels
Answers
Which three individuals within an organization could play the role of change agent?
Choose 3 answers
Consultant
CEO
Employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing change?
Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage).
Select your answers from the pull-down list.
1. Knowledge
2. Persuasion
3. Decision
4. Implementation
5. Confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to these
changes.
, Which type of change model should this person employ?
Descriptive
Which two statements characterize low end disruption?
Choose 2 answers
It evolves over time into a product with more features.
It is an innovation that is good enough.
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers
Explaining why the change is needed
Addressing concerns raised by the prospect of change
What is essential for a leader to communicate when undertaking organizational
change?
A consistent vision of the end result of the change
How should training be viewed during organizational change?
As a worthwhile investment in a successful transition
How can a leader connect with employees to help sustain organizational change?
By offering positive feedback
Which approach is proven and effective in using reinforcement to sustain change?
Repeating the messages of vision, process, and goals through a variety of channels
