C208 Exam 1 Questions with Correct Answers
Bridges' Transitional Model
A change process model with three stages: Ending, Losing, and Letting Go; The Neutral
Zone; and New Beginning
Change Curve Model
A change process model that explores how individuals manage personal change
Change management
The process of managing change in an organization
Creativity
The generation of new ideas by individuals and teams
Cultural Web Model
An organizational culture model that reviews six cultural elements: stories, rituals and
routines, symbols, organizational structure, control systems, and power structure
Cultural norms
A culture's expectation of its members' behavior in any given situation
First, Second, and Third Order Change Model,
A change process model that explores different orders of change: First -conformative, Second
-reformative, and Third -transformative
Innovation
The process by which an organization generates new ideas and converts them into new
products, business practices, and strategies that create value
,Leadership
The process by which one person influences the thoughts, attitudes, and behaviors of others
Organizational Cultural Assessment Model
A model that categorizes an organization as having one of four types of culture: Clan,
Adhocracy, Market, or Hierarchy
Organizational behavior
The study of how people individuals, and groups act in organizations and how organizations
can be made more effective
Organizational change
The act or fact of making an organization something different from what it is or from what it
would be if left alone
Organizational culture
The basic tacit assumptions about how the world is and ought to be that a group of people
share and that determines their perceptions, thoughts, feelings, and their overt behavior
Paradigm
A theory or model about how something should be done, made, or conceived
Anticipatory change
A type of change that can be recognized in advance
Change agent
One who initiates a change effort
Christensen's Disruptive Innovation Model
, A model that looks at the impact on organizations and industries of disruptive technological
innovation
Contingency planning
Planning for the response to situations that may occur such as emergencies or setbacks
Crisis change
A type of change triggered by a crisis
Diffusion of Innovation Theory
A model developed by Everett Rogers that seeks to analyze why and how innovations gain
popularity
Discriptive change models
A category of change models used for trying to understand what is going on in an
organization
Evolutionary change
A type of change that occurs incrementally
Kotter's Process for Change
A change model that begins with establishing urgency and that emphasizes communication
and coalition-building
Lewin's Model of Change
A descriptive change model based on three steps: "unfreezing," "changing" and "refreezing
Prescriptive change models
A category of change models used for developing a step-bystep process for change
Bridges' Transitional Model
A change process model with three stages: Ending, Losing, and Letting Go; The Neutral
Zone; and New Beginning
Change Curve Model
A change process model that explores how individuals manage personal change
Change management
The process of managing change in an organization
Creativity
The generation of new ideas by individuals and teams
Cultural Web Model
An organizational culture model that reviews six cultural elements: stories, rituals and
routines, symbols, organizational structure, control systems, and power structure
Cultural norms
A culture's expectation of its members' behavior in any given situation
First, Second, and Third Order Change Model,
A change process model that explores different orders of change: First -conformative, Second
-reformative, and Third -transformative
Innovation
The process by which an organization generates new ideas and converts them into new
products, business practices, and strategies that create value
,Leadership
The process by which one person influences the thoughts, attitudes, and behaviors of others
Organizational Cultural Assessment Model
A model that categorizes an organization as having one of four types of culture: Clan,
Adhocracy, Market, or Hierarchy
Organizational behavior
The study of how people individuals, and groups act in organizations and how organizations
can be made more effective
Organizational change
The act or fact of making an organization something different from what it is or from what it
would be if left alone
Organizational culture
The basic tacit assumptions about how the world is and ought to be that a group of people
share and that determines their perceptions, thoughts, feelings, and their overt behavior
Paradigm
A theory or model about how something should be done, made, or conceived
Anticipatory change
A type of change that can be recognized in advance
Change agent
One who initiates a change effort
Christensen's Disruptive Innovation Model
, A model that looks at the impact on organizations and industries of disruptive technological
innovation
Contingency planning
Planning for the response to situations that may occur such as emergencies or setbacks
Crisis change
A type of change triggered by a crisis
Diffusion of Innovation Theory
A model developed by Everett Rogers that seeks to analyze why and how innovations gain
popularity
Discriptive change models
A category of change models used for trying to understand what is going on in an
organization
Evolutionary change
A type of change that occurs incrementally
Kotter's Process for Change
A change model that begins with establishing urgency and that emphasizes communication
and coalition-building
Lewin's Model of Change
A descriptive change model based on three steps: "unfreezing," "changing" and "refreezing
Prescriptive change models
A category of change models used for developing a step-bystep process for change
