FINAL EXAMINATION PAPER dd dd
dd WGU C720 OPERATIONS MANAGEMENT EXAM
dd dd dd dd
STUDENT NAME: ________________________________
dd dd DATE: _____________ dd
COURSE: WGU C720 Operations and Supply Chain Manageme
dd dd dd dd dd dd dd TIME: _____________ dd
nt
EXAM CODE: WGU C720 OPERATIONS MANAGEMENT E
dd dd dd dd dd dd
XAM-101
EXAM INSTRUCTIONS: dd
1. Print your full name and date clearly in the header above.
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2. This exam booklet contains both Test Questions (Part I) and Verified Solutions (Part II).
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3. Answer all multiple-choice questions clearly. Double-check your work.
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4. Do not break the seal or open this booklet until instructed to do so by the proctor.
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Q1. Which of the following is an activity of both service producers and goods producers?
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[Verified Solution]: Focusing on product improvement
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Q2. Organizations with flexible operations respond quickly and inexpensively to the changing
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needs of customers.
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[Verified Solution]: True dd dddd
Q3. In the 1950s, Coca-
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Cola replaced glass bottles with lighter, less expensive aluminum cans without changing the tas
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te of the soda. This operations change best illustrates how _________ altered Coca-
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Cola's product design.
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[Verified Solution]: technology dd dddd
Q4. Operations managers primarily help a firm implement a strategy by ________.
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[Verified Solution]: allocating resourcesdd dddd dd
Q5. A business process has which of the following unique characteristics that make it key in a
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ny organization?
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[Verified Solution]: It is cross-functional.
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,Q6. Which of the following is a driving force in the global job market as job markets for man
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ufacturing, technology, engineering, and management positions shift between countries?
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[Verified Solution]: Labor costs
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Q7. Which of the following best describes a competitive advantage?
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[Verified Solution]: A capability valued by customers that gives a firm an edge over its rivals
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Q8. Which is the most important in the strategic planning process?
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[Verified Solution]: Creating action plans for accomplishing organizational goals
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Q9. An order fulfillment system manages customer in several steps. One of these steps is mar
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd
keting.
[Verified Solution]: False dd dddd
Q10. Productivity is _______________.
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[Verified Solution]: the ratio of outputs achieved divided by the inputs consumed to achieve those out
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puts
Q11. The ______ declined in the U.S. because of improvements in farming methods and mach
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd
inery in the mid- to late-1800s.
dd dd dd dd dd
[Verified Solution]: price of food
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Q12. When a firm applies current technology to operations management, it can ________.
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[Verified Solution]: make better products with fewer resources
dd dddd dd dd dd dd dd
Q13. Operations managers at a plastic company directly facilitate the achievement of organiz
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ational goals by
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[Verified Solution]: allocating financial resources
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, Q14. Due to the pressure to compete globally, an increasing number of firms are changing the
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ir organizational structures. Instead of being organized by business functions, more firms are
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being organized by _______________.
dd dd dd
[Verified Solution]: business processes
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Q15. The difference between the lowest cost producer of a good and the next lowest cost prod
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ucer of the same good is known as a(n) ________.
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[Verified Solution]: relative advantage
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Q16. Sustainability refers to the organizational issue of balancing financial profitability with e
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nvironmental responsibility. dd
[Verified Solution]: True dd dddd
Q17. Competitive advantage refers to a capability valued by customers that enables a firm to
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd
improve its profitability. dd dd
[Verified Solution]: True dd dddd
Q18. Developing organizational synergy is the likely result of aligning a firm's operational pla
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ns with its strategy development plans.
dd dd dd dd dd
[Verified Solution]: True dd dddd
Q19. ____ refers to obtaining a customer's order, placing the order in the firm's information s
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ystem, delivering the product, and satisfying the customer with the product.
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[Verified Solution]: Order fulfillment
dd dddd dd
Q20. Sandra purchases a new snow boots through an online shoe store. The boots are delivere
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d to her home three days later. After wearing the boots for a few days, Sandra decides she is s
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atisfied with the purchase. Given the information provided, the shoe store has been successful
dd dd dd dd dd dd dd dd dd dd dd dd dd dd
at ________.
dd
[Verified Solution]: order fulfillment
dd dddd dd
Q21. Productivity measurements are more precise than efficiency measurements.
dddd dd dd dd dd dd dd dd
[Verified Solution]: True dd dddd
dd WGU C720 OPERATIONS MANAGEMENT EXAM
dd dd dd dd
STUDENT NAME: ________________________________
dd dd DATE: _____________ dd
COURSE: WGU C720 Operations and Supply Chain Manageme
dd dd dd dd dd dd dd TIME: _____________ dd
nt
EXAM CODE: WGU C720 OPERATIONS MANAGEMENT E
dd dd dd dd dd dd
XAM-101
EXAM INSTRUCTIONS: dd
1. Print your full name and date clearly in the header above.
dd dd dd dd dd dd dd dd dd dd dd
2. This exam booklet contains both Test Questions (Part I) and Verified Solutions (Part II).
dd dd dd dd dd dd dd dd dd dd dd dd dd dd
3. Answer all multiple-choice questions clearly. Double-check your work.
dd dd dd dd dd dd dd dd
4. Do not break the seal or open this booklet until instructed to do so by the proctor.
dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd
Q1. Which of the following is an activity of both service producers and goods producers?
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd
[Verified Solution]: Focusing on product improvement
dd dddd dd dd dd
Q2. Organizations with flexible operations respond quickly and inexpensively to the changing
dddd dd dd dd dd dd dd dd dd dd dd dd
needs of customers.
dd dd
[Verified Solution]: True dd dddd
Q3. In the 1950s, Coca-
dddd dd dd dd
Cola replaced glass bottles with lighter, less expensive aluminum cans without changing the tas
dd dd dd dd dd dd dd dd dd dd dd dd dd
te of the soda. This operations change best illustrates how _________ altered Coca-
dd dd dd dd dd dd dd dd dd dd dd dd
Cola's product design.
dd dd
[Verified Solution]: technology dd dddd
Q4. Operations managers primarily help a firm implement a strategy by ________.
dddd dd dd dd dd dd dd dd dd dd dd
[Verified Solution]: allocating resourcesdd dddd dd
Q5. A business process has which of the following unique characteristics that make it key in a
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd
ny organization?
dd
[Verified Solution]: It is cross-functional.
dd dddd dd dd
,Q6. Which of the following is a driving force in the global job market as job markets for man
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd
ufacturing, technology, engineering, and management positions shift between countries?
dd dd dd dd dd dd dd dd
[Verified Solution]: Labor costs
dd dddd dd
Q7. Which of the following best describes a competitive advantage?
dddd dd dd dd dd dd dd dd dd
[Verified Solution]: A capability valued by customers that gives a firm an edge over its rivals
dd dddd dd dd dd dd dd dd dd dd dd dd dd dd dd
Q8. Which is the most important in the strategic planning process?
dddd dd dd dd dd dd dd dd dd dd
[Verified Solution]: Creating action plans for accomplishing organizational goals
dd dddd dd dd dd dd dd dd
Q9. An order fulfillment system manages customer in several steps. One of these steps is mar
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd
keting.
[Verified Solution]: False dd dddd
Q10. Productivity is _______________.
dddd dd dd
[Verified Solution]: the ratio of outputs achieved divided by the inputs consumed to achieve those out
dd dddd dd dd dd dd dd dd dd dd dd dd dd dd dd
puts
Q11. The ______ declined in the U.S. because of improvements in farming methods and mach
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd
inery in the mid- to late-1800s.
dd dd dd dd dd
[Verified Solution]: price of food
dd dddd dd dd
Q12. When a firm applies current technology to operations management, it can ________.
dddd dd dd dd dd dd dd dd dd dd dd dd
[Verified Solution]: make better products with fewer resources
dd dddd dd dd dd dd dd
Q13. Operations managers at a plastic company directly facilitate the achievement of organiz
dddd dd dd dd dd dd dd dd dd dd dd dd
ational goals by
dd dd
[Verified Solution]: allocating financial resources
dd dddd dd dd
, Q14. Due to the pressure to compete globally, an increasing number of firms are changing the
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd
ir organizational structures. Instead of being organized by business functions, more firms are
dd dd dd dd dd dd dd dd dd dd dd dd dd
being organized by _______________.
dd dd dd
[Verified Solution]: business processes
dd dddd dd
Q15. The difference between the lowest cost producer of a good and the next lowest cost prod
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd
ucer of the same good is known as a(n) ________.
dd dd dd dd dd dd dd dd dd
[Verified Solution]: relative advantage
dd dddd dd
Q16. Sustainability refers to the organizational issue of balancing financial profitability with e
dddd dd dd dd dd dd dd dd dd dd dd dd
nvironmental responsibility. dd
[Verified Solution]: True dd dddd
Q17. Competitive advantage refers to a capability valued by customers that enables a firm to
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd
improve its profitability. dd dd
[Verified Solution]: True dd dddd
Q18. Developing organizational synergy is the likely result of aligning a firm's operational pla
dddd dd dd dd dd dd dd dd dd dd dd dd dd
ns with its strategy development plans.
dd dd dd dd dd
[Verified Solution]: True dd dddd
Q19. ____ refers to obtaining a customer's order, placing the order in the firm's information s
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd
ystem, delivering the product, and satisfying the customer with the product.
dd dd dd dd dd dd dd dd dd dd
[Verified Solution]: Order fulfillment
dd dddd dd
Q20. Sandra purchases a new snow boots through an online shoe store. The boots are delivere
dddd dd dd dd dd dd dd dd dd dd dd dd dd dd dd
d to her home three days later. After wearing the boots for a few days, Sandra decides she is s
dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd dd
atisfied with the purchase. Given the information provided, the shoe store has been successful
dd dd dd dd dd dd dd dd dd dd dd dd dd dd
at ________.
dd
[Verified Solution]: order fulfillment
dd dddd dd
Q21. Productivity measurements are more precise than efficiency measurements.
dddd dd dd dd dd dd dd dd
[Verified Solution]: True dd dddd
