2025 AHIP MODULE 4 QUESTIONS WITH
VERIFIED ANSWERS
During a sales presentation to Ms. Daley for a Medicare Advantage plan that has a 5-
star rating in customer service and care coordination, and received an overall plan performance rati
ng of a 4-star, which of the following would be the best statement to say to her? -
correct answer-The Medicare Advantage plan received a 5-
star rating in customer service and care coordination with an overall performance rating of 4 stars.
A Medicare beneficiary has walked into your office and requested that you sit down with her and
discuss her options under the Medicare Advantage program. Before engaging in such a discussion,
what should you do? - correct answer-
You must have her sign a scope of appointment form, indicating which products she wishes to disc
uss. You may then proceed with the discussion.
While making an appointment to discuss Medicare Advantage (MA) and Part D plans with a potenti
al enrollee, you are asked to describe other types of insurance products that your client might wis
h to purchase. What additional types of insurance can you present during the MA and Part D mark
eting appointments? - correct answer-
You can present only health care related lines of business but must obtain the beneficiary's permis
sion to do so before the presentation occurs and document that you have obtained that permissio
n.
One of your colleagues argues that it is better to focus your time and energy exclusively on neighb
orhoods with single-
family homes. He further argues that their older owners are more likely to have higher incomes an
d purchase the Medicare Advantage products you represent compared to those living in apartment
complexes. How should you respond? - correct answer-
This could be considered discriminatory activity and a prohibited practice.
Agent Jennings makes a presentation on Medicare advertised as an educational event. Agent Jennin
gs distributes materials that are solely educational. However, she gives a brief presentation that me
ntions plan-
specific premiums. Is this a prohibited activity at an event that has been advertised as educational?
- correct answer-Yes. When an event has been advertised as "educational," discussing plan-
specific premiums is impermissible.
VERIFIED ANSWERS
During a sales presentation to Ms. Daley for a Medicare Advantage plan that has a 5-
star rating in customer service and care coordination, and received an overall plan performance rati
ng of a 4-star, which of the following would be the best statement to say to her? -
correct answer-The Medicare Advantage plan received a 5-
star rating in customer service and care coordination with an overall performance rating of 4 stars.
A Medicare beneficiary has walked into your office and requested that you sit down with her and
discuss her options under the Medicare Advantage program. Before engaging in such a discussion,
what should you do? - correct answer-
You must have her sign a scope of appointment form, indicating which products she wishes to disc
uss. You may then proceed with the discussion.
While making an appointment to discuss Medicare Advantage (MA) and Part D plans with a potenti
al enrollee, you are asked to describe other types of insurance products that your client might wis
h to purchase. What additional types of insurance can you present during the MA and Part D mark
eting appointments? - correct answer-
You can present only health care related lines of business but must obtain the beneficiary's permis
sion to do so before the presentation occurs and document that you have obtained that permissio
n.
One of your colleagues argues that it is better to focus your time and energy exclusively on neighb
orhoods with single-
family homes. He further argues that their older owners are more likely to have higher incomes an
d purchase the Medicare Advantage products you represent compared to those living in apartment
complexes. How should you respond? - correct answer-
This could be considered discriminatory activity and a prohibited practice.
Agent Jennings makes a presentation on Medicare advertised as an educational event. Agent Jennin
gs distributes materials that are solely educational. However, she gives a brief presentation that me
ntions plan-
specific premiums. Is this a prohibited activity at an event that has been advertised as educational?
- correct answer-Yes. When an event has been advertised as "educational," discussing plan-
specific premiums is impermissible.
