NAB NHA Exam 2026/2027 NEWEST QUESTIONS
WITH ANSWERS GRADED A+
• What are the three factors that promote positive work environment between staff and
management: -✓✓ a. POLICIES and PROCEDURES- clear guidelines for employees to
work by. |b. SOCIAL ENVIRONMENT - people like to wrk with others (few hermits) i like
the I work with: pleasant, congenial, cooperative |c. WORK ITSELF- interesting,
challenging, satisfying, fulfilling - i like what i do. |
• EEOC -✓✓ Equal Employment Opportunity Commission
• OSHA -✓✓ Occupational Safety and Health Administration
• INS -✓✓ Immigration and Naturalization Service
• Policies, Procedures, and Rules (PPR's) -✓✓ 1. FIRST STEP in human resource
management|2. PURPOSE: provide information on what management expects of
employees and what employees expect from management|3. DEFINITIONS| policies -
flexible| rules - inflexible|4. EMPLOYEES HANDBOOK - simply written PPR's on
personnel management. Copy for each emplyee.
• staffing requirements for DON -✓✓ Must be an a registered nurse. May serve as
charge nurse only when 60 or fewer residents. Must have a RN 8 consecutive hours a
day/ 7 days per week unless have a waiver.
• staffing requirements for charge nurse -✓✓ licensed nurse on each tour of duty unless
have a waiver (waivers for medicare facility granted by CMS; for medicaid, by state)
• staffing requirements for CNAs -✓✓ each state must maintain a registry which includes
name, address, SS #, DOB, record of training and competency evaluation completed,
(name and date of program), documentation of any act of neglect, abuse, or
misappropriation property.
• policies/procedures for CNA requirements -✓✓ 1. NURSING home must verify that
CNA is registered and is in good standing before hiring|2. RE-registration every 2
years|3. DISCIPLINE. if CNA is reported to have committed any violations of concerning
abuse, neglect, or misappropriation of property, the administrator must:| - insure that it
cannot happen again until the case is completed. 30 days.| - report incident to the state
Medicaid complaints office.| - do a full investigation and document.|4. NEVER hire a
CNA found guilty of one of these three violations.|5.NURSING hours /resident days - set
by state, approved by CMS
• staffing requirements for Social Worker| -✓✓ More than 120 bed facility, SW must
have at least bachelors degree in social work orin human services field (sociology,
, special ed., rehab, counseling, psychology, etc.) PLUS 1 year supervised SW
experience working with individuals in health care facility.| 120 beds or less; state sets
requirement.
• Resident Activity Director (RAD): Therapeutic Recreation Specialist -✓✓ preferred:
licensed or registered, if applicable, or eligible for certification as a TRSor an activities
professional by a recognized accrediting body; or is a OT or OTA; or in a social or
recreational program withing the past 5 years. 1 of which was full time in a patient
activities program in a health care setting.
• staffing requirements for dietitian -✓✓ registered by ADA, or qualified by education,
training, experience as approved by state| Dietary Manager - certified by board of
Dietary Managers as a Certified Dietary Manger (CDM)
• staffing requirements for consultants, professionals -✓✓ administrator must ensure all
outside resources used are qualified to provide service| pharmacists| rehab therapists|
• are there any specifications for workers in dietary, housekeeping, laundry, and
maintenance? -✓✓ no specifications. a director of environmental services preferred to
be over the last three departments
• Define job -✓✓ collection of tasks that can be performed by an employee.
• define job classification -✓✓ titles of jobs, ruse, aide, secretary
• define job analysis -✓✓ first step is to identify |1. tasks|2. knowledge, skill, behaviors
needed. |Best person to help determine is the employee. use to develop job description.
• define job assignment -✓✓ pacific assignment of duties (usually written)
• define job evaluation -✓✓ appraisal of a job of by application of standards in order to
rank or rate jobs. used to determine pay levels
• define job description -✓✓ list of duties, level of authority, distinguishing features of
work, special requirements as standing, stooping, lifting, and qualifications-required
license, training, etc.
• define job specifications -✓✓ usually same as job descriptions
• professional ethics -✓✓ administrator must know ethics of practice of all staff, hold
professional staff to their code. ||1. REPORT unethical practice to proper Board an/or
agency|2. ETHICS in prace as relates to residents - ETHICS COMMITTEE
WITH ANSWERS GRADED A+
• What are the three factors that promote positive work environment between staff and
management: -✓✓ a. POLICIES and PROCEDURES- clear guidelines for employees to
work by. |b. SOCIAL ENVIRONMENT - people like to wrk with others (few hermits) i like
the I work with: pleasant, congenial, cooperative |c. WORK ITSELF- interesting,
challenging, satisfying, fulfilling - i like what i do. |
• EEOC -✓✓ Equal Employment Opportunity Commission
• OSHA -✓✓ Occupational Safety and Health Administration
• INS -✓✓ Immigration and Naturalization Service
• Policies, Procedures, and Rules (PPR's) -✓✓ 1. FIRST STEP in human resource
management|2. PURPOSE: provide information on what management expects of
employees and what employees expect from management|3. DEFINITIONS| policies -
flexible| rules - inflexible|4. EMPLOYEES HANDBOOK - simply written PPR's on
personnel management. Copy for each emplyee.
• staffing requirements for DON -✓✓ Must be an a registered nurse. May serve as
charge nurse only when 60 or fewer residents. Must have a RN 8 consecutive hours a
day/ 7 days per week unless have a waiver.
• staffing requirements for charge nurse -✓✓ licensed nurse on each tour of duty unless
have a waiver (waivers for medicare facility granted by CMS; for medicaid, by state)
• staffing requirements for CNAs -✓✓ each state must maintain a registry which includes
name, address, SS #, DOB, record of training and competency evaluation completed,
(name and date of program), documentation of any act of neglect, abuse, or
misappropriation property.
• policies/procedures for CNA requirements -✓✓ 1. NURSING home must verify that
CNA is registered and is in good standing before hiring|2. RE-registration every 2
years|3. DISCIPLINE. if CNA is reported to have committed any violations of concerning
abuse, neglect, or misappropriation of property, the administrator must:| - insure that it
cannot happen again until the case is completed. 30 days.| - report incident to the state
Medicaid complaints office.| - do a full investigation and document.|4. NEVER hire a
CNA found guilty of one of these three violations.|5.NURSING hours /resident days - set
by state, approved by CMS
• staffing requirements for Social Worker| -✓✓ More than 120 bed facility, SW must
have at least bachelors degree in social work orin human services field (sociology,
, special ed., rehab, counseling, psychology, etc.) PLUS 1 year supervised SW
experience working with individuals in health care facility.| 120 beds or less; state sets
requirement.
• Resident Activity Director (RAD): Therapeutic Recreation Specialist -✓✓ preferred:
licensed or registered, if applicable, or eligible for certification as a TRSor an activities
professional by a recognized accrediting body; or is a OT or OTA; or in a social or
recreational program withing the past 5 years. 1 of which was full time in a patient
activities program in a health care setting.
• staffing requirements for dietitian -✓✓ registered by ADA, or qualified by education,
training, experience as approved by state| Dietary Manager - certified by board of
Dietary Managers as a Certified Dietary Manger (CDM)
• staffing requirements for consultants, professionals -✓✓ administrator must ensure all
outside resources used are qualified to provide service| pharmacists| rehab therapists|
• are there any specifications for workers in dietary, housekeeping, laundry, and
maintenance? -✓✓ no specifications. a director of environmental services preferred to
be over the last three departments
• Define job -✓✓ collection of tasks that can be performed by an employee.
• define job classification -✓✓ titles of jobs, ruse, aide, secretary
• define job analysis -✓✓ first step is to identify |1. tasks|2. knowledge, skill, behaviors
needed. |Best person to help determine is the employee. use to develop job description.
• define job assignment -✓✓ pacific assignment of duties (usually written)
• define job evaluation -✓✓ appraisal of a job of by application of standards in order to
rank or rate jobs. used to determine pay levels
• define job description -✓✓ list of duties, level of authority, distinguishing features of
work, special requirements as standing, stooping, lifting, and qualifications-required
license, training, etc.
• define job specifications -✓✓ usually same as job descriptions
• professional ethics -✓✓ administrator must know ethics of practice of all staff, hold
professional staff to their code. ||1. REPORT unethical practice to proper Board an/or
agency|2. ETHICS in prace as relates to residents - ETHICS COMMITTEE
