PGA PGM LEVEL 3 3.0 UPDATED ACTUAL
EXAM QUESTIONS AND CORRECT
ANSWERS FULL SOLUTION GRADED A+
◉ From a functional perspective, a vendor is what kind of resource?
Answer: financial resource
◉ What must exist for a facility to have a positive culture? Answer:
resources
◉ What would a typical organizational chart of a golf operation
show? Answer: staff roles & the relationships between them
◉ What is the most likely determinant of the complexity of a facility's
organizational chart? Answer: size of facility and number of resources
◉ Staff is considered a tangible resource? Answer: true
◉ What intangible resource is key to enabling and facilitating peak
performance? Answer: culture
◉ How can facilities foster a positive culture? Answer: open
communication and discussion
, ◉ "Identify staffing needs" is ones of the staff management roles in
running a golf operation Answer: true
◉ High-performance profiling is a tool that can be used to
communicate a uniform set of facility-wide expectations for all
employees Answer: true
◉ What should a manager consider when determining the number of
employees needed to run an operation? Answer: human resources it
will take
◉ What is the advantage of asking open-ended questions during the
interview process? Answer: lead to unbiased answers
◉ Reduced training needs is one of the anticipated benefits of
adopting new point of sale system technology Answer: false
◉ What is the first step in acquiring a new technology-based system?
Answer: assess facility needs
◉ Why should employees be involved in creating and revising
policies or procedures? Answer: encourages staff to buy-in to the
guidelines it sets out
◉ Promotion is one of the four "Ps" of marketing Answer: true
EXAM QUESTIONS AND CORRECT
ANSWERS FULL SOLUTION GRADED A+
◉ From a functional perspective, a vendor is what kind of resource?
Answer: financial resource
◉ What must exist for a facility to have a positive culture? Answer:
resources
◉ What would a typical organizational chart of a golf operation
show? Answer: staff roles & the relationships between them
◉ What is the most likely determinant of the complexity of a facility's
organizational chart? Answer: size of facility and number of resources
◉ Staff is considered a tangible resource? Answer: true
◉ What intangible resource is key to enabling and facilitating peak
performance? Answer: culture
◉ How can facilities foster a positive culture? Answer: open
communication and discussion
, ◉ "Identify staffing needs" is ones of the staff management roles in
running a golf operation Answer: true
◉ High-performance profiling is a tool that can be used to
communicate a uniform set of facility-wide expectations for all
employees Answer: true
◉ What should a manager consider when determining the number of
employees needed to run an operation? Answer: human resources it
will take
◉ What is the advantage of asking open-ended questions during the
interview process? Answer: lead to unbiased answers
◉ Reduced training needs is one of the anticipated benefits of
adopting new point of sale system technology Answer: false
◉ What is the first step in acquiring a new technology-based system?
Answer: assess facility needs
◉ Why should employees be involved in creating and revising
policies or procedures? Answer: encourages staff to buy-in to the
guidelines it sets out
◉ Promotion is one of the four "Ps" of marketing Answer: true
