PGA PGM LEVEL 3 3.0 ACTUAL TEST PAPER
PREMIUM SOLVED QUESTIONS FULL
SOLUTION ALREADY PASSED
◉ What department is considered the core business unit of most
facilities? Answer: Golf Operations
◉ Policies and procedures are port of which support element of the
golf operation's organization? Answer: Systems
◉ What is the most accurate description of the relationship between
the facility's business plan and the golf operation? Answer: Golf
Operation is very core and center of the golf business plan
◉ What is the principal focus of golf operations? Systems Operational
Manual Answer:
◉ What combination of interaction strategies would be the first
choice for promoting a positive facility-wide culture? Answer:
Involving and Supporting
◉ From a functional perspective, a vendor is what kind of resource?
Answer: Financial
,◉ What must exist for a facility to have a positive culture? Answer:
Resources
◉ What would a typical organizational chart of a golf operation
show? Answer: Staff roles and the relationships between them
◉ What is the most likely determinant of the complexity of a facility's
organizational chart? Answer: Size of facility and number of
resources
◉ What determines the complexity of a facility's organization chart?
Size of facility, number of services offered, type of facility, mission
Answer:
◉ Staff is considered a tangible facility resource? (T/F) Answer: True
◉ What intangible resource is key to enabling and facilitating peak
performance? Answer: Culture
◉ How can facilities foster a positive culture of improvement?
Answer: Open communication and discussion
◉ How can a facility foster a culture of improvement? Answer:
Evolving / Everyone on board
,◉ "Identify staffing needs" is one of the staff-management roles in
running a golf operation. (T/F) Answer: True
◉ Job descriptions should identify the skills necessary to accomplish
the tasks associated with each position. (T/F) Answer: True
◉ High-performance profiling is a tool that can be used to
communicate a uniform set of facility-wide expectations for all
employees. (T/F) Answer: True
◉ Self-assessments are an appropriate means for facility staff to align
their personal goals with business goals. (T/F) Answer: True
◉ New teachers observed the lead instructor at a golf facility conduct
a short game clinic. This is an example of external staff training. (T/F)
Answer: False
◉ What should a manager consider when determining the number of
employees needed to run an operation? Answer: Human resources it
will take
◉ What should golf facilities consider doing to elevate staff
performance in meeting management and customer expectations?
Answer: Create high performance profiles
◉ What is the advantage of asking open-ended questions during the
interview process? Lead to unbiased answers Answer:
, ◉ What is an example of external staff training? Answer: Employee
going to the PGA Show
◉ Reduced training needs is one of the anticipated benefits of
adopting new point of sale system technology. (T/F) Answer: False
◉ What is the first step in acquiring a new technology-based system?
Answer: Assess facility needs
◉ What are procedures? Answer: Step by step instructions on how to
implement policies and complete specific tasks
◉ What are policies? Answer: Guidelines and rules laid down by
management that outline the course of action in various situations
◉ Why should employees be involved in creating and revising
policies or procedures? Answer: Encourages staff to buy in to the
guidelines it sets out
◉ What is a management tool for defining the structure of the golf
operation? Answer: Business planning - Policies and procedures
◉ Promotion is one of the four "Ps" of marketing? (T/F) Answer:
True
PREMIUM SOLVED QUESTIONS FULL
SOLUTION ALREADY PASSED
◉ What department is considered the core business unit of most
facilities? Answer: Golf Operations
◉ Policies and procedures are port of which support element of the
golf operation's organization? Answer: Systems
◉ What is the most accurate description of the relationship between
the facility's business plan and the golf operation? Answer: Golf
Operation is very core and center of the golf business plan
◉ What is the principal focus of golf operations? Systems Operational
Manual Answer:
◉ What combination of interaction strategies would be the first
choice for promoting a positive facility-wide culture? Answer:
Involving and Supporting
◉ From a functional perspective, a vendor is what kind of resource?
Answer: Financial
,◉ What must exist for a facility to have a positive culture? Answer:
Resources
◉ What would a typical organizational chart of a golf operation
show? Answer: Staff roles and the relationships between them
◉ What is the most likely determinant of the complexity of a facility's
organizational chart? Answer: Size of facility and number of
resources
◉ What determines the complexity of a facility's organization chart?
Size of facility, number of services offered, type of facility, mission
Answer:
◉ Staff is considered a tangible facility resource? (T/F) Answer: True
◉ What intangible resource is key to enabling and facilitating peak
performance? Answer: Culture
◉ How can facilities foster a positive culture of improvement?
Answer: Open communication and discussion
◉ How can a facility foster a culture of improvement? Answer:
Evolving / Everyone on board
,◉ "Identify staffing needs" is one of the staff-management roles in
running a golf operation. (T/F) Answer: True
◉ Job descriptions should identify the skills necessary to accomplish
the tasks associated with each position. (T/F) Answer: True
◉ High-performance profiling is a tool that can be used to
communicate a uniform set of facility-wide expectations for all
employees. (T/F) Answer: True
◉ Self-assessments are an appropriate means for facility staff to align
their personal goals with business goals. (T/F) Answer: True
◉ New teachers observed the lead instructor at a golf facility conduct
a short game clinic. This is an example of external staff training. (T/F)
Answer: False
◉ What should a manager consider when determining the number of
employees needed to run an operation? Answer: Human resources it
will take
◉ What should golf facilities consider doing to elevate staff
performance in meeting management and customer expectations?
Answer: Create high performance profiles
◉ What is the advantage of asking open-ended questions during the
interview process? Lead to unbiased answers Answer:
, ◉ What is an example of external staff training? Answer: Employee
going to the PGA Show
◉ Reduced training needs is one of the anticipated benefits of
adopting new point of sale system technology. (T/F) Answer: False
◉ What is the first step in acquiring a new technology-based system?
Answer: Assess facility needs
◉ What are procedures? Answer: Step by step instructions on how to
implement policies and complete specific tasks
◉ What are policies? Answer: Guidelines and rules laid down by
management that outline the course of action in various situations
◉ Why should employees be involved in creating and revising
policies or procedures? Answer: Encourages staff to buy in to the
guidelines it sets out
◉ What is a management tool for defining the structure of the golf
operation? Answer: Business planning - Policies and procedures
◉ Promotion is one of the four "Ps" of marketing? (T/F) Answer:
True
