CEAP EXAM REVIEW SOLVED QUESTIONS COMPLETE ANSWERS GRADED A PLUS
CEAP Certification TEST Paper 2026/2027
Questions and Answers Verified Solutions Latest
Update
Question:
Domain II.
Answer:
Employee Assistance Services to the Work Organization
Question:
Domain III.
Answer:
Employee assistance services to employees and family members
Question:
EAP definition.
Answer:
a set of professional services specifically designed to: 1) improve and/or maintain the productivity
and healthy functioning of the workplace and to address a work organization's particular business
needs through the application of specialized knowledge and expertise about human behavior and
mental health.
Question:
EAP core technology definition.
Answer:
essential components of the employee assistance profession.
,Question:
EAP core technology 1.
Answer:
M (management consultation): consultation with, training of, and assistance to work organization
leadership (managers, supervisors, and union stewards) seeking to manage troubled employees,
enhance the work environment, and improve employee job performance.
Question:
EAP core technology 2.
Answer:
A (advertisement): active promotion of the availability of EA services to employees, their family
members and the work organization
Question:
EAP core technology 3.
Answer:
P (problem identification): confidential and timely problem identification/assessment services for
employee clients with personal concerns that may affect job performance
Question:
EAP core technology 4.
Answer:
I (intervention): use of constructive confrontation, motivation, and short-term intervention with
employee clients to address concerns that affect job performance
Question:
EAP core technology 5.
Answer:
,R (referral): referral of employee clients for diagnosis, treatment, and assistance, as well as case
monitoring and follow-up services
Question:
EAP core technology 6.
Answer:
N (Networking): Assisting work organizations in establishing and maintaining effective relations
with treatment and other service providers, and in managing provider contracts
Question:
EAP core technology 7.
Answer:
A (Access and Advertising): Consultation to work organizations to encourage availability of and
employee access to health benefits covering medical and behavioral problems including, but not
limited to, alcoholism, drug abuse, and mental and emotional disorders
Question:
EAP core technology 8.
Answer:
P (program evaluation): evaluation of the effects of EA services on work organizations and
individual job performance.
Question:
how many employees in the U.S. receive EAP counseling services.
Answer:
1 in 20 (5%)
Question:
, how many employees have a severe enough problem to warrant treatment?
Answer:
4 in 100 (4%)
Question:
Do EA professionals ask about legal concerns of employees.
Answer:
Yes.
Question:
What are the three elements of job performance?
Answer:
Productivity, attendance, and behavior (is the employee working well with co-workers?) (triangle
diagram)
Question:
How many U.S. employees have access to an EAP?
Answer:
75%
Question:
Internal EAP staff model.
Answer:
EA professionals are employees of the work organization or specially designated labor
representatives. Services are provided on-site at the work organization.
Question:
CEAP Certification TEST Paper 2026/2027
Questions and Answers Verified Solutions Latest
Update
Question:
Domain II.
Answer:
Employee Assistance Services to the Work Organization
Question:
Domain III.
Answer:
Employee assistance services to employees and family members
Question:
EAP definition.
Answer:
a set of professional services specifically designed to: 1) improve and/or maintain the productivity
and healthy functioning of the workplace and to address a work organization's particular business
needs through the application of specialized knowledge and expertise about human behavior and
mental health.
Question:
EAP core technology definition.
Answer:
essential components of the employee assistance profession.
,Question:
EAP core technology 1.
Answer:
M (management consultation): consultation with, training of, and assistance to work organization
leadership (managers, supervisors, and union stewards) seeking to manage troubled employees,
enhance the work environment, and improve employee job performance.
Question:
EAP core technology 2.
Answer:
A (advertisement): active promotion of the availability of EA services to employees, their family
members and the work organization
Question:
EAP core technology 3.
Answer:
P (problem identification): confidential and timely problem identification/assessment services for
employee clients with personal concerns that may affect job performance
Question:
EAP core technology 4.
Answer:
I (intervention): use of constructive confrontation, motivation, and short-term intervention with
employee clients to address concerns that affect job performance
Question:
EAP core technology 5.
Answer:
,R (referral): referral of employee clients for diagnosis, treatment, and assistance, as well as case
monitoring and follow-up services
Question:
EAP core technology 6.
Answer:
N (Networking): Assisting work organizations in establishing and maintaining effective relations
with treatment and other service providers, and in managing provider contracts
Question:
EAP core technology 7.
Answer:
A (Access and Advertising): Consultation to work organizations to encourage availability of and
employee access to health benefits covering medical and behavioral problems including, but not
limited to, alcoholism, drug abuse, and mental and emotional disorders
Question:
EAP core technology 8.
Answer:
P (program evaluation): evaluation of the effects of EA services on work organizations and
individual job performance.
Question:
how many employees in the U.S. receive EAP counseling services.
Answer:
1 in 20 (5%)
Question:
, how many employees have a severe enough problem to warrant treatment?
Answer:
4 in 100 (4%)
Question:
Do EA professionals ask about legal concerns of employees.
Answer:
Yes.
Question:
What are the three elements of job performance?
Answer:
Productivity, attendance, and behavior (is the employee working well with co-workers?) (triangle
diagram)
Question:
How many U.S. employees have access to an EAP?
Answer:
75%
Question:
Internal EAP staff model.
Answer:
EA professionals are employees of the work organization or specially designated labor
representatives. Services are provided on-site at the work organization.
Question:
