CHAPTER 13 MIS 360 EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026

CHAPTER 13 MIS 360 EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026 The three-stage process for managing organizational change that was developed by Lewin is _____. a. As-Is system, transition, and To-Be system b. hold, shuffle, and fold c. SDLC, RAD, and BPR d. support, maintain, and assess e. unfreeze, move, and refreeze - Answers e Postimplementation activities include _____. a. project assessment b. system maintenance c. system support d. system support and system maintenance e. system support, system maintenance, and project assessment - Answers e Which of the following is the most costly aspect of the installation process? a. change management b. conversion c. maintenance d. training e. analysis - Answers c A migration plan contains two major elements. They are _____. a. challenging and motivation b. change and assessment c. conversion and testing d. supportive and maintenance e. technical and organizational - Answers e Install hardware, install software, and convert data are the three steps found in the _____. a. change management process b. conversion plan c. direct conversion activity d. file and database conversion e. purchase or rent process - Answers b The conversion style that recommends operating the new system along side the old system for a trial period is known as _____. a. direct b. parallel c. phased d. pilot e. simultaneous - Answers b Cold turkey, big bang, and abrupt cut-over are alternative names for _____ conversion. a. direct b. parallel c. phased d. pilot e. simultaneous - Answers a When an organization has one or more locations or units within a location converted first, this is called _____ conversion. a. direct b. parallel c. phased d. pilot e. simultaneous - Answers d The conversion strategy that will require the least amount of time is _____. a. direct conversion of the entire system at all locations simultaneously b. direct conversion of the system by modules throughout locations in phases c. parallel conversion of the entire system at all locations simultaneously d. parallel conversion of the system by modules at all locations simultaneous e. All are about the same in terms of time - Answers a The installation of SAP to replace all of your legacy systems is an example of what type of conversion? a. modular b. phased c. pilot d. simultaneous e. whole system - Answers e Phil and Maryanne would like to provide conversion advice to the TRI-COL company when it converts the manufacturing and chemical mixing computer system. TRI-COL produces a very dangerous chemical (limit the risk) used to defoliate the rainforest. What conversion location and style should they recommend? a. direct and parallel b. modular and pilot c. parallel and modular d. phased and pilot e. pilot and parallel - Answers e Tim and Sara need to provide conversion advice to the IAM-POOR company when it converts the concrete manufacturing and mixing computer system. IAM-POOR is looking for a low cost conversion strategy. What conversion modules and style should they recommend? a. modular and phased b. pilot and direct c. pilot and parallel d. whole system and direct e. whole system and parallel - Answers d The Deliver-Fast Internet system must be implemented quickly if this new company is to survive. Which conversion style and modules would you recommend? a. direct and modular b. direct and whole system c. parallel and whole system d. simultaneous and direct e. simultaneous and whole system - Answers b The person charged with actually planning and implementing the change necessary to support the implementation of a new system is known as a _____. a. change agent b. potential adopter c. project manager d. project sponsor e. systems analyst - Answers a Which of the following is included as a basic step in a change management plan? a. convert data b. install hardware c. install software d. motivate adoption e. write plan - Answers d The most important factor associated with successful change is a(n) _____. a. clear plan for change b. compelling personal reason to change c. committed business sponsor d. demonstrated support by top management e. management directive - Answers b During a change management process the potential adopters that would readily accept a new system are normally _____%. a. 5-10 b. 20-30 c. 40-50 d. 50-60 e. 60-70 - Answers b Training for a business system should focus on _____. a. all the capabilities of the new system b. complex computerized modules and code c. helping the users to accomplish their jobs d. how to use the system e. not using the system - Answers c The process of refining the system to make sure that it continues to meet business and organizational needs is called _____. a. change management b. project assessment c. system maintenance d. system review e. system support - Answers c A system review is typically conducted _____. a. right after the system is implemented b. just before the system is implemented c. during the project initiation phase d. several months after the system is installed e. during the project team review - Answers d If you decide to upgrade, allow yourself at least _____ to test the upgrade on a separate system before you install it. a. a day b. a week c. two weeks d. a month e. two months - Answers d Project team review is usually conducted _____. a. right after the system is implemented b. just before the system is implemented c. during the project initiation phase d. several months after the system is installed e. during the project team review - Answers a Postimplementation activities attempt to _____ the organization after the successful transition to the new system. a. streamline b. refreeze c. down size d. right size e. improve - Answers b If there are many users to train, many organizations turn to _____. a. online support (OLS) b. frequently asked questions (FAQ) c. on-demand training (ODT) d. classroom training e. computer-based training (CBT) - Answers e When training users from a collectivistic culture it makes sense to use _____. a. online support (OLS) b. frequently asked questions (FAQ) c. on-demand training (ODT) d. group-based training e. computer-based training (CBT) - Answers d