NACC TEST REVIEW FOR PSW (PERSONAL
SUPPORT WORKER) Latest Update 2025/2026 |
Chapters 1-7 Questions with Answers and Rationales |
Grade A | 100% Verified
QUESTION 1
Focusing is a useful communication tool when:
A) A person is rambling
B) You want to make sure you understand the message
C) You want the person to share thoughts and feelings
D) You need information
Rationale: Focusing is a communication technique used when a person is
rambling or going off-topic. It helps direct the conversation back to the main point
and keeps communication clear and effective.
QUESTION 2
Which statement will promote communication?
A) "Don't worry"
B) "Everything will be just fine"
C) "This is a good facility"
D) "I see you are upset. Do you want to talk about this?"
Rationale: This statement promotes communication by acknowledging the client's
feelings and offering an opportunity to talk. It validates the client's emotions and
encourages open, therapeutic communication.
QUESTION 3
Which is a barrier to communication?
A) Interrupting
B) Repeating what the person says
,C) Giving advice
D) A and C (Interrupting and Giving advice)
Rationale: Both interrupting and giving advice are barriers to effective
communication. Interrupting prevents the person from fully expressing themselves,
while giving advice can be perceived as judgmental and can block open
communication.
QUESTION 4
A client is angry. Which of the following statements is true?
A) The person probably has a disease that affects thinking and behavior
B) Drug or alcohol abuse is likely
C) You should tell the person to calm down and that everything will be fine
D) Listening and using silence are important
Rationale: When a client is angry, listening and using silence are important
therapeutic techniques. They allow the client to express their feelings and feel
heard without judgment.
QUESTION 5
In regard to assertive communication, which of the following is true?
A) You appear upset, cold, and angry
B) You appear confident, calm, and composed
C) You are usually not respectful
D) You appear hesitant, apologetic, and timid
Rationale: Assertive communication involves expressing your thoughts and
feelings in a confident, calm, and composed manner while respecting the rights of
others.
QUESTION 6
What is the primary purpose of therapeutic communication?
, A) To gather information quickly
B) To establish a helping relationship and promote the client's well-being
C) To give advice and solve problems
D) To direct the client's behavior
Rationale: Therapeutic communication is designed to establish a helping
relationship that promotes the client's well-being, emotional support, and self-
expression.
QUESTION 7
Which of the following is an example of a closed-ended question?
A) "How are you feeling today?"
B) "Are you in pain?"
C) "What brought you here today?"
D) "Tell me about your family"
Rationale: A closed-ended question can be answered with a simple "yes" or "no."
It limits the client's response and does not encourage detailed expression.
QUESTION 8
Which of the following is an example of an open-ended question?
A) "Do you like your room?"
B) "Are you comfortable?"
C) "How are you feeling about being here?"
D) "Is your pain better?"
Rationale: Open-ended questions encourage detailed responses and allow the
client to express thoughts and feelings freely.
QUESTION 9
Active listening involves:
A) Paying full attention to the speaker and providing feedback
B) Planning what to say next
SUPPORT WORKER) Latest Update 2025/2026 |
Chapters 1-7 Questions with Answers and Rationales |
Grade A | 100% Verified
QUESTION 1
Focusing is a useful communication tool when:
A) A person is rambling
B) You want to make sure you understand the message
C) You want the person to share thoughts and feelings
D) You need information
Rationale: Focusing is a communication technique used when a person is
rambling or going off-topic. It helps direct the conversation back to the main point
and keeps communication clear and effective.
QUESTION 2
Which statement will promote communication?
A) "Don't worry"
B) "Everything will be just fine"
C) "This is a good facility"
D) "I see you are upset. Do you want to talk about this?"
Rationale: This statement promotes communication by acknowledging the client's
feelings and offering an opportunity to talk. It validates the client's emotions and
encourages open, therapeutic communication.
QUESTION 3
Which is a barrier to communication?
A) Interrupting
B) Repeating what the person says
,C) Giving advice
D) A and C (Interrupting and Giving advice)
Rationale: Both interrupting and giving advice are barriers to effective
communication. Interrupting prevents the person from fully expressing themselves,
while giving advice can be perceived as judgmental and can block open
communication.
QUESTION 4
A client is angry. Which of the following statements is true?
A) The person probably has a disease that affects thinking and behavior
B) Drug or alcohol abuse is likely
C) You should tell the person to calm down and that everything will be fine
D) Listening and using silence are important
Rationale: When a client is angry, listening and using silence are important
therapeutic techniques. They allow the client to express their feelings and feel
heard without judgment.
QUESTION 5
In regard to assertive communication, which of the following is true?
A) You appear upset, cold, and angry
B) You appear confident, calm, and composed
C) You are usually not respectful
D) You appear hesitant, apologetic, and timid
Rationale: Assertive communication involves expressing your thoughts and
feelings in a confident, calm, and composed manner while respecting the rights of
others.
QUESTION 6
What is the primary purpose of therapeutic communication?
, A) To gather information quickly
B) To establish a helping relationship and promote the client's well-being
C) To give advice and solve problems
D) To direct the client's behavior
Rationale: Therapeutic communication is designed to establish a helping
relationship that promotes the client's well-being, emotional support, and self-
expression.
QUESTION 7
Which of the following is an example of a closed-ended question?
A) "How are you feeling today?"
B) "Are you in pain?"
C) "What brought you here today?"
D) "Tell me about your family"
Rationale: A closed-ended question can be answered with a simple "yes" or "no."
It limits the client's response and does not encourage detailed expression.
QUESTION 8
Which of the following is an example of an open-ended question?
A) "Do you like your room?"
B) "Are you comfortable?"
C) "How are you feeling about being here?"
D) "Is your pain better?"
Rationale: Open-ended questions encourage detailed responses and allow the
client to express thoughts and feelings freely.
QUESTION 9
Active listening involves:
A) Paying full attention to the speaker and providing feedback
B) Planning what to say next
