TRAINING AND DEVELOPMENT EXAM 1 STUDY GUIDE | COMPLETE EXAM
REVIEW QUESTIONS AND ANSWERS 2026/2027
Which of the following sources is an input to the analysis process?
a. The organization structure
b. Problematic operational areas
c. The people within the operational areas
d. Both problematic operational areas and the people within the operational areas
e. All of these - ANS ✔✔e. All of these
Input into the development phase of the training model comes from:
a. Needs analysis
b. Design
c. Evaluation
d. Both design & evaluation
e. None of these - ANS ✔✔d. Both design & evaluation
Which of the following statements is true?
a. Twitter and Facebook have shown to be ineffective as enhancements to training.
b. Social networking can be used to support on-the-job training
c. The number of females in the workforce has reached 38 percent
d. Hispanics are by far the largest minority group in both the US and Canada
e. Both the number of females in the workforce has reached 38 percent and Hispanics are by far the
largest minority group in both the US and Canada - ANS ✔✔b. Social networking can be used to support
on-the-job training
What is the focus of the ISO standards?
a. A series of standards to assure consistency in product quality
b. An HR software package to assure legal compliance
c. A quality standard set by the Japanese
d. A strategic quality forecasting model
e. A method designed to improve productivity - ANS ✔✔a. A series of standards to assure consistency in
product quality
Which of the following career paths best prepares a trainer for a supervisory or coordinator position?
a. Several years experience in a specific function
b. Working in a line position
c. Rotation through various specialist positions
d. None of these
e. All of these - ANS ✔✔c. Rotation through various specialist positions
,A person's store of factual information about a subject matter is:
a. Procedural knowledge
b. Strategic knowledge
c. Declarative knowledge
d. Practical knowledge - ANS ✔✔c. Declarative knowledge
When a person is able to perform a skill without thinking about what they are doing, they are at which
level of skill acquisition?
a. Automaticity
b. Automatic
c. Compilation
d. Responsive - ANS ✔✔a. Automaticity
According to the text, ________ provides the opportunity for learning and _________ is the result of the
learning:
a. Education; training
b. Development; training
c. Training; development
d. Education; development
e. None of these - ANS ✔✔c. Training; development
TRUE OR FALSE: An open system has three parts; input, process, and output - ANS ✔✔True
TRUE OF FALSE: Higher birth rates are one of the reasons for the changing demographics in North
America - ANS ✔✔False
Which of the following is evidence supporting the assertion that companies are investing more in
training?
a. Higher net sales per employee
b. Higher gross profits per employee
c. Higher ratios of market to book value
d. Both higher net sales per employee and higher gross profits per employee
e. All of these - ANS ✔✔e. All of these
Viewing training as a subsystem of an organizational system, the inputs into the training subsystem
include an organization's:
a. Strategies
b. Mission
c. Resources
d. People
e. All of these - ANS ✔✔e. All of these
Which of the following sources is an input to the analysis process?
, a. The organization structure
b. Problematic operational areas
c. The people within the operational areas
d. Both problematic operational areas and the people within the operational areas
e. All of these - ANS ✔✔e. All of these
In the evaluation of training, a determination of whether the trainer actually covered all aspects of the
training as designed is called:
a. Outcome evaluation
b. Outcome
c. Phase evaluation
d. Process evaluation
e. Procedural evaluation - ANS ✔✔d. Process evaluation
All aspects of the training program come together in the:
a. Design phase
b. Implementation phase
c. Development phase
d. Analysis phase
e. Evaluation phase - ANS ✔✔b. Implementation phase
Which of the following statements is true?
a. Training has yet to show a positive effect on the bottom line
b. Training managers are alone in realizing the alignment of training with the business strategy is
important
c. Worker knowledge provides a competitive advantage
d. Alignment of training with the business strategy is quite simple to do - ANS ✔✔c. Worker knowledge
provides a competitive advantage
Which of the following are predicted to contribute to a labor shortage in the next 10 years?
a. Baby boomers will retire
b. Changing in technology
c. Continuing recession
d. Both baby boomers will retire and changes in technology
e. All of the above - ANS ✔✔d. Both baby boomers will retire and changes in technology
When comparing ISO certified companies with companies that were not certified, the text noted that
ISO certified companies:
a. Have employees who are more satisfied with their jobs
b. Have more bureaucracy set up to meet all of the ISO standards
c. Are less likely to file for bankruptcy
d. Have lower training costs
REVIEW QUESTIONS AND ANSWERS 2026/2027
Which of the following sources is an input to the analysis process?
a. The organization structure
b. Problematic operational areas
c. The people within the operational areas
d. Both problematic operational areas and the people within the operational areas
e. All of these - ANS ✔✔e. All of these
Input into the development phase of the training model comes from:
a. Needs analysis
b. Design
c. Evaluation
d. Both design & evaluation
e. None of these - ANS ✔✔d. Both design & evaluation
Which of the following statements is true?
a. Twitter and Facebook have shown to be ineffective as enhancements to training.
b. Social networking can be used to support on-the-job training
c. The number of females in the workforce has reached 38 percent
d. Hispanics are by far the largest minority group in both the US and Canada
e. Both the number of females in the workforce has reached 38 percent and Hispanics are by far the
largest minority group in both the US and Canada - ANS ✔✔b. Social networking can be used to support
on-the-job training
What is the focus of the ISO standards?
a. A series of standards to assure consistency in product quality
b. An HR software package to assure legal compliance
c. A quality standard set by the Japanese
d. A strategic quality forecasting model
e. A method designed to improve productivity - ANS ✔✔a. A series of standards to assure consistency in
product quality
Which of the following career paths best prepares a trainer for a supervisory or coordinator position?
a. Several years experience in a specific function
b. Working in a line position
c. Rotation through various specialist positions
d. None of these
e. All of these - ANS ✔✔c. Rotation through various specialist positions
,A person's store of factual information about a subject matter is:
a. Procedural knowledge
b. Strategic knowledge
c. Declarative knowledge
d. Practical knowledge - ANS ✔✔c. Declarative knowledge
When a person is able to perform a skill without thinking about what they are doing, they are at which
level of skill acquisition?
a. Automaticity
b. Automatic
c. Compilation
d. Responsive - ANS ✔✔a. Automaticity
According to the text, ________ provides the opportunity for learning and _________ is the result of the
learning:
a. Education; training
b. Development; training
c. Training; development
d. Education; development
e. None of these - ANS ✔✔c. Training; development
TRUE OR FALSE: An open system has three parts; input, process, and output - ANS ✔✔True
TRUE OF FALSE: Higher birth rates are one of the reasons for the changing demographics in North
America - ANS ✔✔False
Which of the following is evidence supporting the assertion that companies are investing more in
training?
a. Higher net sales per employee
b. Higher gross profits per employee
c. Higher ratios of market to book value
d. Both higher net sales per employee and higher gross profits per employee
e. All of these - ANS ✔✔e. All of these
Viewing training as a subsystem of an organizational system, the inputs into the training subsystem
include an organization's:
a. Strategies
b. Mission
c. Resources
d. People
e. All of these - ANS ✔✔e. All of these
Which of the following sources is an input to the analysis process?
, a. The organization structure
b. Problematic operational areas
c. The people within the operational areas
d. Both problematic operational areas and the people within the operational areas
e. All of these - ANS ✔✔e. All of these
In the evaluation of training, a determination of whether the trainer actually covered all aspects of the
training as designed is called:
a. Outcome evaluation
b. Outcome
c. Phase evaluation
d. Process evaluation
e. Procedural evaluation - ANS ✔✔d. Process evaluation
All aspects of the training program come together in the:
a. Design phase
b. Implementation phase
c. Development phase
d. Analysis phase
e. Evaluation phase - ANS ✔✔b. Implementation phase
Which of the following statements is true?
a. Training has yet to show a positive effect on the bottom line
b. Training managers are alone in realizing the alignment of training with the business strategy is
important
c. Worker knowledge provides a competitive advantage
d. Alignment of training with the business strategy is quite simple to do - ANS ✔✔c. Worker knowledge
provides a competitive advantage
Which of the following are predicted to contribute to a labor shortage in the next 10 years?
a. Baby boomers will retire
b. Changing in technology
c. Continuing recession
d. Both baby boomers will retire and changes in technology
e. All of the above - ANS ✔✔d. Both baby boomers will retire and changes in technology
When comparing ISO certified companies with companies that were not certified, the text noted that
ISO certified companies:
a. Have employees who are more satisfied with their jobs
b. Have more bureaucracy set up to meet all of the ISO standards
c. Are less likely to file for bankruptcy
d. Have lower training costs
