CHAPTER 7: EMPLOYEE TRAINING AND DEVELOPMENT STUDY GUIDE |
COMPLETE EXAM REVIEW QUESTIONS AND ANSWERS 2026/2027
Employee Training - ✔✔Organizational effort to facilitate employee learning, retention, and transfer of
job-related behavior.
- Where employee learns:
--- basics of job
--- company policies and procedures
--- culture of new organization
Three Phases of Skill Acquisition: - ✔✔1. Initial learning about the task
- Declarative knowledge (facts and things)
2. Knowledge Compilation
- Integration of sequences
3. The task becomes automatic
- Procedure knowledge (how to perform automatically)
Three Classes of Abilities: - ✔✔1. General intellectual ability (Phase I)
2. Perceptual skill abilities (Phase II)
3., Psychomotor ability (limits Phase III)
Experts vs. Novices - ✔✔1. Automatically
2. Mental models
3. Meta-cognition
Areas of Employee Training - ✔✔- Training is a lifelong process
--- Employees need to learn just a s much while on the job as they do when they first get the job
--- Helps remain competitive and motivated
New Employee Training (Orientation) [1] - ✔✔Goals:
- Introduce organization and policies
- Teach about compensation and benefits
- Learn organizational structure
--- Best and most effective way to create productive workforce
Continuing Education Programs (Retraining or Refresher Courses) [2] - ✔✔Goals:
- Maintain worker proficiency
- Provide workers with new information and technology
--- Required for some fields, encouraged in others
Employee Career Development [3] - ✔✔Goals:
- Help workers plan careers
- Career counseling and career planning courses
- Retain employees
--- Often leads to a more productive, dedicated, and satisfied workforce
, Diversity, Harassment, and Ethical Training [4] - ✔✔Goals:
- Raise employee awareness of issues
- Change negative attitudes and behaviors
- Change organizational climate
Goal of Diversity Training - ✔✔- Reduce barriers that constrain minority culture members
--- Attitude change programs (awareness)
--- Behavior change approach (develop skills)
- Specialized cultural diversity training for assignments of international employees and their families
- Abilities critical to success in overseas assignments (cultural intelligence)
--- One key factor is family support
--- Another 'Cultural Intelligence': skillful social behavior (knowing the rules for social conduct)
Importance of Cultural and Diversity Training - ✔✔- A symbol in one culture may mean something quite
different in another
- Marketers need to be just as careful with using symbols as they are with using language (eg. colors,
signs, etc.)
Sexual Harassment Training - ✔✔- Equal Employment Opportunity Commission (EEOC)
- EEOC definition of sexual harassment
1. unwelcome sexual advances
2. interferes with ability to work
3. Quid Pro Quo vs. Hostile-Environment Harassment
- 44% of women and 18% of men report
- Men and women define it differently
- Sexual harassment training programs (context)
--- Sensitivity to others' workers
--- Cultural differences
--- Cross gender mentoring
--- Workplace romances
2 Types of Training Methods: - ✔✔1. On-Site Methods
2. Off-Site Methods
On-Site Methods: - ✔✔1. On-the-ob training
2. Apprenticeship
3 Vestibule Training
4. Job Rotation
5. Mentoring
Off-Site Methods - ✔✔1. Seminars
2. Audiovisual Instruction
3. Computer-Assisted Training
4. Behavior Model Training
5. Simulation
6. Programmed Instruction
5 Steps for Creating Successful Training: - ✔✔1. Assessing Training Needs
COMPLETE EXAM REVIEW QUESTIONS AND ANSWERS 2026/2027
Employee Training - ✔✔Organizational effort to facilitate employee learning, retention, and transfer of
job-related behavior.
- Where employee learns:
--- basics of job
--- company policies and procedures
--- culture of new organization
Three Phases of Skill Acquisition: - ✔✔1. Initial learning about the task
- Declarative knowledge (facts and things)
2. Knowledge Compilation
- Integration of sequences
3. The task becomes automatic
- Procedure knowledge (how to perform automatically)
Three Classes of Abilities: - ✔✔1. General intellectual ability (Phase I)
2. Perceptual skill abilities (Phase II)
3., Psychomotor ability (limits Phase III)
Experts vs. Novices - ✔✔1. Automatically
2. Mental models
3. Meta-cognition
Areas of Employee Training - ✔✔- Training is a lifelong process
--- Employees need to learn just a s much while on the job as they do when they first get the job
--- Helps remain competitive and motivated
New Employee Training (Orientation) [1] - ✔✔Goals:
- Introduce organization and policies
- Teach about compensation and benefits
- Learn organizational structure
--- Best and most effective way to create productive workforce
Continuing Education Programs (Retraining or Refresher Courses) [2] - ✔✔Goals:
- Maintain worker proficiency
- Provide workers with new information and technology
--- Required for some fields, encouraged in others
Employee Career Development [3] - ✔✔Goals:
- Help workers plan careers
- Career counseling and career planning courses
- Retain employees
--- Often leads to a more productive, dedicated, and satisfied workforce
, Diversity, Harassment, and Ethical Training [4] - ✔✔Goals:
- Raise employee awareness of issues
- Change negative attitudes and behaviors
- Change organizational climate
Goal of Diversity Training - ✔✔- Reduce barriers that constrain minority culture members
--- Attitude change programs (awareness)
--- Behavior change approach (develop skills)
- Specialized cultural diversity training for assignments of international employees and their families
- Abilities critical to success in overseas assignments (cultural intelligence)
--- One key factor is family support
--- Another 'Cultural Intelligence': skillful social behavior (knowing the rules for social conduct)
Importance of Cultural and Diversity Training - ✔✔- A symbol in one culture may mean something quite
different in another
- Marketers need to be just as careful with using symbols as they are with using language (eg. colors,
signs, etc.)
Sexual Harassment Training - ✔✔- Equal Employment Opportunity Commission (EEOC)
- EEOC definition of sexual harassment
1. unwelcome sexual advances
2. interferes with ability to work
3. Quid Pro Quo vs. Hostile-Environment Harassment
- 44% of women and 18% of men report
- Men and women define it differently
- Sexual harassment training programs (context)
--- Sensitivity to others' workers
--- Cultural differences
--- Cross gender mentoring
--- Workplace romances
2 Types of Training Methods: - ✔✔1. On-Site Methods
2. Off-Site Methods
On-Site Methods: - ✔✔1. On-the-ob training
2. Apprenticeship
3 Vestibule Training
4. Job Rotation
5. Mentoring
Off-Site Methods - ✔✔1. Seminars
2. Audiovisual Instruction
3. Computer-Assisted Training
4. Behavior Model Training
5. Simulation
6. Programmed Instruction
5 Steps for Creating Successful Training: - ✔✔1. Assessing Training Needs
