FINAL EXAM: EMPLOYEE TRAINING AND DEVELOPMENT STUDY GUIDE |
COMPLETE EXAM REVIEW QUESTIONS AND ANSWERS 2026/2027
Which of the following statements is true of technology's influence on training and learning? A. New
technologies have increased the administrative costs associated with delivering training. New training
technologies will totally replace face-to-face instruction’s. New technologies give employees access to
and control of their own learning through relationships and collaborations with others. d. New
technologies have made training less lifelike. - correct answer ✔✔c. New technologies give employees
access to and control of their own learning through relationships and collaborations with others.
Which of the following is not true regarding the effectiveness of online learning? a. Online instruction is
more effective than face-to-face learning for declarative knowledge .b. Online instruction is better than
classroom instruction for procedural knowledge. c. Trainees who benefit most are those who take more
time and practice more. d. Online learning is not effective for all learners, particularly those with low
computer self-efficacy. - correct answer ✔✔b. Online instruction is better than classroom instruction for
procedural knowledge.
Which of the following is a disadvantage of online learning? a. Some trainees may not be motivated to
learn through technology.b. Online learning is ineffective for training that emphasizes cognitive
outcomes.c. Online learning fails to link learners to other content, experts, and peers.d. Updating online
learning is extremely difficult. - correct answer ✔✔a. Some trainees may not be motivated to learn
through technology.
_____ are used as a support tool that employees refer to when they have problems or decisions that
they feel exceed their current knowledge and skills.a. Expert systemsb. Virtual worldsc. Branching
storiesd. Virtual labs - correct answer ✔✔Expert Systems
Which of the following is a disadvantage of distance learning?a. Travel costs for the companyb. Weather
conditions and satellite glitchesc. The inability to bring content experts into a classroomd. One-way
communication between people - correct answer ✔✔b. Weather conditions and satellite glitches
_____ allow companies to track the number of employees who have completed courses that are
required to meet state, federal, or professional regulations.a. Expert systemsb. Learning management
systems (LMSs)c. Intelligent tutoring systemsd. Supply chain systems - correct answer ✔✔b. Learning
management systems (LMSs
Which of the following statements is true of learning management systems (LMS)?a. An LMS helps
companies understand the strengths and weaknesses of their employees, including where talent gaps
exist.b. If a company wants to develop an LMS, it needs to have an online learning environment that is
under the control of the instructors.c. The major reason that companies adopt an LMS is to decentralize
the management of learning activities.d. An LMS increases a company's costs related to training. -
correct answer ✔✔a. An LMS helps companies understand the strengths and weaknesses of their
employees, including where talent gaps exist.
A major reason that companies adopt a learning management system (LMS) is to decentralize
management of learning activities. - correct answer ✔✔false
, Which of the following statements is true about the differences between training and development? A.
Training is future-oriented, while development focuses more on the present issues.B. Training focuses on
preparing employees for current jobs, but development prepares them for other positions in the
company.C. Use of work experiences is higher in training than it is in development.D. Employee
participation in training is voluntary, whereas in development, employee participation has to be forced. -
correct answer ✔✔B. Training focuses on preparing employees for current jobs, but development
prepares them for other positions in the company.
In the _____ stage of the career management process, employees receive information on how the
company evaluates their skills and knowledge and where they fit into the company's plans. A. action
planningB. self-assessmentC. goal settingD. reality check - correct answer ✔✔Realty check
The _____ is a personality assessment tool used for team building and leadership development that
identifies employees' preferences for energy, information gathering, decision making, and lifestyle. -
correct answer ✔✔B. Myers-Briggs Type Inventory
Which of the following is not measured by the Myers-Briggs Type Inventory (MBTI)? - correct answer
✔✔Stability v. neuroticism
Which of the following is not an exercise typically found in assessment centers?Leadership group
discussionInterviewing skills trainingRole playIn-basket exercises - correct answer ✔✔Interviewing skills
training
Which of the following is a limitation of the 360-degree feedback system?
A. Managers' behaviors or skills are evaluated only by subordinates.B. Employees cannot compare their
own personal evaluations with the views of others.C. A facilitator is needed to help interpret the
results.D. The feedback from the 360-degree assessment cannot be linked to development plans. -
correct answer ✔✔C. A facilitator is needed to help interpret the results
Sending employees on international assignments and projects is an example of the _____ approach to
employee development. A. formal educationB. assessmentC. mentoringD. job experience - correct
answer ✔✔D. Job experience
Which of the following is a negative outcome of job rotation? A. It fails to provide employees with a
holistic view of the company's goals.B. It creates a short-term perspective on problems and solutions.C.
It cannot be used for all levels and types of employees.D. It has no associations with salary growth and
promotion rates. - correct answer ✔✔B. It creates a short-term perspective on problems and solutions
The process of developing a succession plan typically begins with: A. identifying the employees included
in the succession plan.B. identifying the positions included in the succession plan.C. developing
standards to evaluate positions.D. determining ways to measure employee potential. - correct answer
✔✔B. identifying the positions included in the succession plan
The core employees in the nine-box grid are those with: A. high potential and high performance.B. low
potential and outstanding performance.C. high potential and low performance.D. moderate potential
and solid performance. - correct answer ✔✔D. moderate potential and solid performance.
COMPLETE EXAM REVIEW QUESTIONS AND ANSWERS 2026/2027
Which of the following statements is true of technology's influence on training and learning? A. New
technologies have increased the administrative costs associated with delivering training. New training
technologies will totally replace face-to-face instruction’s. New technologies give employees access to
and control of their own learning through relationships and collaborations with others. d. New
technologies have made training less lifelike. - correct answer ✔✔c. New technologies give employees
access to and control of their own learning through relationships and collaborations with others.
Which of the following is not true regarding the effectiveness of online learning? a. Online instruction is
more effective than face-to-face learning for declarative knowledge .b. Online instruction is better than
classroom instruction for procedural knowledge. c. Trainees who benefit most are those who take more
time and practice more. d. Online learning is not effective for all learners, particularly those with low
computer self-efficacy. - correct answer ✔✔b. Online instruction is better than classroom instruction for
procedural knowledge.
Which of the following is a disadvantage of online learning? a. Some trainees may not be motivated to
learn through technology.b. Online learning is ineffective for training that emphasizes cognitive
outcomes.c. Online learning fails to link learners to other content, experts, and peers.d. Updating online
learning is extremely difficult. - correct answer ✔✔a. Some trainees may not be motivated to learn
through technology.
_____ are used as a support tool that employees refer to when they have problems or decisions that
they feel exceed their current knowledge and skills.a. Expert systemsb. Virtual worldsc. Branching
storiesd. Virtual labs - correct answer ✔✔Expert Systems
Which of the following is a disadvantage of distance learning?a. Travel costs for the companyb. Weather
conditions and satellite glitchesc. The inability to bring content experts into a classroomd. One-way
communication between people - correct answer ✔✔b. Weather conditions and satellite glitches
_____ allow companies to track the number of employees who have completed courses that are
required to meet state, federal, or professional regulations.a. Expert systemsb. Learning management
systems (LMSs)c. Intelligent tutoring systemsd. Supply chain systems - correct answer ✔✔b. Learning
management systems (LMSs
Which of the following statements is true of learning management systems (LMS)?a. An LMS helps
companies understand the strengths and weaknesses of their employees, including where talent gaps
exist.b. If a company wants to develop an LMS, it needs to have an online learning environment that is
under the control of the instructors.c. The major reason that companies adopt an LMS is to decentralize
the management of learning activities.d. An LMS increases a company's costs related to training. -
correct answer ✔✔a. An LMS helps companies understand the strengths and weaknesses of their
employees, including where talent gaps exist.
A major reason that companies adopt a learning management system (LMS) is to decentralize
management of learning activities. - correct answer ✔✔false
, Which of the following statements is true about the differences between training and development? A.
Training is future-oriented, while development focuses more on the present issues.B. Training focuses on
preparing employees for current jobs, but development prepares them for other positions in the
company.C. Use of work experiences is higher in training than it is in development.D. Employee
participation in training is voluntary, whereas in development, employee participation has to be forced. -
correct answer ✔✔B. Training focuses on preparing employees for current jobs, but development
prepares them for other positions in the company.
In the _____ stage of the career management process, employees receive information on how the
company evaluates their skills and knowledge and where they fit into the company's plans. A. action
planningB. self-assessmentC. goal settingD. reality check - correct answer ✔✔Realty check
The _____ is a personality assessment tool used for team building and leadership development that
identifies employees' preferences for energy, information gathering, decision making, and lifestyle. -
correct answer ✔✔B. Myers-Briggs Type Inventory
Which of the following is not measured by the Myers-Briggs Type Inventory (MBTI)? - correct answer
✔✔Stability v. neuroticism
Which of the following is not an exercise typically found in assessment centers?Leadership group
discussionInterviewing skills trainingRole playIn-basket exercises - correct answer ✔✔Interviewing skills
training
Which of the following is a limitation of the 360-degree feedback system?
A. Managers' behaviors or skills are evaluated only by subordinates.B. Employees cannot compare their
own personal evaluations with the views of others.C. A facilitator is needed to help interpret the
results.D. The feedback from the 360-degree assessment cannot be linked to development plans. -
correct answer ✔✔C. A facilitator is needed to help interpret the results
Sending employees on international assignments and projects is an example of the _____ approach to
employee development. A. formal educationB. assessmentC. mentoringD. job experience - correct
answer ✔✔D. Job experience
Which of the following is a negative outcome of job rotation? A. It fails to provide employees with a
holistic view of the company's goals.B. It creates a short-term perspective on problems and solutions.C.
It cannot be used for all levels and types of employees.D. It has no associations with salary growth and
promotion rates. - correct answer ✔✔B. It creates a short-term perspective on problems and solutions
The process of developing a succession plan typically begins with: A. identifying the employees included
in the succession plan.B. identifying the positions included in the succession plan.C. developing
standards to evaluate positions.D. determining ways to measure employee potential. - correct answer
✔✔B. identifying the positions included in the succession plan
The core employees in the nine-box grid are those with: A. high potential and high performance.B. low
potential and outstanding performance.C. high potential and low performance.D. moderate potential
and solid performance. - correct answer ✔✔D. moderate potential and solid performance.
