EMPLOYEE TRAINING AND DEVELOPMENT EXAM 1 STUDY GUIDE | COMPLETE
REVIEW QUESTIONS AND ANSWERS 2026/2027
Which of the following is an example of human capital?
Work-related competence
Corporate culture
Patent
Customer loyalty - ✔✔work-related competence
______ is an example of tacit knowledge - ✔✔personal knowledge based on experience
Training activities are said to be outsourced when they are provided by _____. - ✔✔individuals outside
the company
informal learning _________
is developed and organized by a company
cannot be controlled by the employees
leads to the effective development of tacit knowledge
is not required for the development of human capital - ✔✔leads to the effective development of tacit
knowledge
T/F
The use of technology-based learning delivery remained stable from 2010 to 2012. - ✔✔False
T/F
When training is provided by consulting firms and government organizations, it is said to be outsourced.
- ✔✔true
T/F
Employee engagement refers to training employees in a wide range of skills so they can fill any role in a
team context - ✔✔False
The fifth step in the training design process is to develop an evaluation plan that involves identifying
_____.
an appropriate training method
the requirements for training
, the types of outcomes training is expected to influence
employees with motivation and basic skills - ✔✔the types of outcome training is expected to influence
T/F
The least amount of learning content in companies concerns the development of basic skills. - ✔✔true
T/F
Informal learning cannot be used to develop explicit knowledge. - ✔✔false
T/F
Quality circles refer to teams that are separated by time, geographic distance, culture, and/or
organizational boundaries and that rely almost exclusively on technology to interact and complete their
projects. - ✔✔false
T/F
A type of organization that embraces a culture of lifelong learning, enabling all employees to continually
acquire and share knowledge, is known as a "talent organization." - ✔✔false
T/F
Explicit knowledge is thought to have a stronger impact on helping organizations achieve a competitive
advantage than tactic knowledge. - ✔✔false
_____ typically includes information on the customers served, why the company exists, what the
company does, the value received by the customers, and the technology used.
Vision
Mission
Balanced scorecard
Code of conduct - ✔✔mission
T/F
Companies that adopt state-of-the-art HRM practices realize higher levels of performance than firms
that do not. - ✔✔true
T/F
From a strategic perspective, "diversify the learning portfolio" refers to providing strategic diversity
training to enhance a company's competitive advantage. - ✔✔false
REVIEW QUESTIONS AND ANSWERS 2026/2027
Which of the following is an example of human capital?
Work-related competence
Corporate culture
Patent
Customer loyalty - ✔✔work-related competence
______ is an example of tacit knowledge - ✔✔personal knowledge based on experience
Training activities are said to be outsourced when they are provided by _____. - ✔✔individuals outside
the company
informal learning _________
is developed and organized by a company
cannot be controlled by the employees
leads to the effective development of tacit knowledge
is not required for the development of human capital - ✔✔leads to the effective development of tacit
knowledge
T/F
The use of technology-based learning delivery remained stable from 2010 to 2012. - ✔✔False
T/F
When training is provided by consulting firms and government organizations, it is said to be outsourced.
- ✔✔true
T/F
Employee engagement refers to training employees in a wide range of skills so they can fill any role in a
team context - ✔✔False
The fifth step in the training design process is to develop an evaluation plan that involves identifying
_____.
an appropriate training method
the requirements for training
, the types of outcomes training is expected to influence
employees with motivation and basic skills - ✔✔the types of outcome training is expected to influence
T/F
The least amount of learning content in companies concerns the development of basic skills. - ✔✔true
T/F
Informal learning cannot be used to develop explicit knowledge. - ✔✔false
T/F
Quality circles refer to teams that are separated by time, geographic distance, culture, and/or
organizational boundaries and that rely almost exclusively on technology to interact and complete their
projects. - ✔✔false
T/F
A type of organization that embraces a culture of lifelong learning, enabling all employees to continually
acquire and share knowledge, is known as a "talent organization." - ✔✔false
T/F
Explicit knowledge is thought to have a stronger impact on helping organizations achieve a competitive
advantage than tactic knowledge. - ✔✔false
_____ typically includes information on the customers served, why the company exists, what the
company does, the value received by the customers, and the technology used.
Vision
Mission
Balanced scorecard
Code of conduct - ✔✔mission
T/F
Companies that adopt state-of-the-art HRM practices realize higher levels of performance than firms
that do not. - ✔✔true
T/F
From a strategic perspective, "diversify the learning portfolio" refers to providing strategic diversity
training to enhance a company's competitive advantage. - ✔✔false
