AMA CPM Module: Enhancing Communication Skills Test with all Correct
& 100% Verified Answers |Guaranteed to Pass!!!
What is the best way to communicate when you want to have a sensitive conversation with someone,
without them feeling singled out or embarrassed, while also allowing you to read nonverbal cues? -
(ANSWER)Two-way communication
What is an appropriate gesture to use during a professional conversation? - (ANSWER)Use your hands to
illustrate and explain, if it adds to understanding
What do you want to avoid during active listening? - (ANSWER)Probing
What is NOT one of the four components of active listening? - (ANSWER)Advising
Having worked for a specific function for many years, a senior staff member is very detailed in their
reporting. Their direct manager always gives them positive feedback in performance reviews. However,
there have been several functional managers and their staff who have lamented the length and
complexity of results. The following would be the BEST approach for the team to adapt: -
(ANSWER)Rather than share every detail of their results, apply only appropriate structures for the
intended result.
What is paraphrasing useful for? - (ANSWER)Confirming understanding of next steps.
As a manager of a very large department with sub-teams called "pods" you realize some infighting
between the pods. This is certainly not beneficial, and you realize that it is your job to improve
communication quickly to keep things on track. All the following EXCEPT which, would be used to
improve team functioning: - (ANSWER)Working one-on-one to help each individual to recognize their
technical abilities through a coaching approach.
After a large conference meeting you recognize the variety of input and opinions contributed. As the
leader of this group, it will be your responsibility to make decisions. Of the following components which
is LEAST important? - (ANSWER)Give feedback to every individual and how their communication failed.
& 100% Verified Answers |Guaranteed to Pass!!!
What is the best way to communicate when you want to have a sensitive conversation with someone,
without them feeling singled out or embarrassed, while also allowing you to read nonverbal cues? -
(ANSWER)Two-way communication
What is an appropriate gesture to use during a professional conversation? - (ANSWER)Use your hands to
illustrate and explain, if it adds to understanding
What do you want to avoid during active listening? - (ANSWER)Probing
What is NOT one of the four components of active listening? - (ANSWER)Advising
Having worked for a specific function for many years, a senior staff member is very detailed in their
reporting. Their direct manager always gives them positive feedback in performance reviews. However,
there have been several functional managers and their staff who have lamented the length and
complexity of results. The following would be the BEST approach for the team to adapt: -
(ANSWER)Rather than share every detail of their results, apply only appropriate structures for the
intended result.
What is paraphrasing useful for? - (ANSWER)Confirming understanding of next steps.
As a manager of a very large department with sub-teams called "pods" you realize some infighting
between the pods. This is certainly not beneficial, and you realize that it is your job to improve
communication quickly to keep things on track. All the following EXCEPT which, would be used to
improve team functioning: - (ANSWER)Working one-on-one to help each individual to recognize their
technical abilities through a coaching approach.
After a large conference meeting you recognize the variety of input and opinions contributed. As the
leader of this group, it will be your responsibility to make decisions. Of the following components which
is LEAST important? - (ANSWER)Give feedback to every individual and how their communication failed.
